BMW of Crystal Lake

Very helpful staff and good service I had an appointment to get recalls done at this BMW dealership. The service was excellent and took about same time as estmated. I opted to wait at th I had an appointment to get recalls done at this BMW dealership. The service was excellent and took about same time as estmated. I opted to wait at the waiting area while service was done. The staff at the dealership was very friendly and helpful. The waiting area was also nice and comfortable. More

BMW Service Derek in service is great to work with. Been working with him for years. Very knowledgeable and responsive. I would absolutely bring my car to him aga Derek in service is great to work with. Been working with him for years. Very knowledgeable and responsive. I would absolutely bring my car to him again for service. More

Great to work with I have purchased several cars (8) from this dealership and my representative, Gale Ekern. They have always been great and have always treated me with I have purchased several cars (8) from this dealership and my representative, Gale Ekern. They have always been great and have always treated me with the greatest respect. My resent purchase of a 640i was no exception. Even though Gale was away on personal issues I was still able to purchase the car with the help of Michelle Canova. Their team work and managements support was very much appreciated and will continue to bring me and my family back. I have dealt with all aspects of the dealership including , new and used car sales and service for both brands, BMW and Mazda. I highly recommend them! More

Chuck Stefik Vehicle was brought in for diagnostic after which water pump replaced. Got home had leak. Service mgr. Sent a tow flatbed for car back to dealership. Vehicle was brought in for diagnostic after which water pump replaced. Got home had leak. Service mgr. Sent a tow flatbed for car back to dealership. Veh delivered back to house by serv. Gm and mechanic. Was excellent accomadation and customer service. Am very pleased. More

An Amazing Team G.M. Dan B has an amazing sales team!!!...…..Michelle C. is wonderful, kind, friendly and helpful. Fabian B, sales mgr, will go out of his way to f G.M. Dan B has an amazing sales team!!!...…..Michelle C. is wonderful, kind, friendly and helpful. Fabian B, sales mgr, will go out of his way to find you just the right vehicle...Heather is helpful..I had the best car buying experience with this team!! More

Outstanding experience Bought an X1 from Bob Miller. Great service and professionalism. My husband flew to Chicago and Bob picked him up and took him to the dealership. Bob Bought an X1 from Bob Miller. Great service and professionalism. My husband flew to Chicago and Bob picked him up and took him to the dealership. Bob has been great throughout the process including post-sale. More

Great experience I came in from out of town to purchase a new X1. Bob Miller picked me up at the airport and bought me lunch. The purchase process was smooth with only I came in from out of town to purchase a new X1. Bob Miller picked me up at the airport and bought me lunch. The purchase process was smooth with only some confusion about how much in state taxes I would need to pay. Bo was great throughout the process. I enjoyed my visit and drive my wife's new car home! More

Great Resource, BMW of Crystal Lake BMW of Crystal Lake provides the premium product and matching premium services to our community. It is our premium auto resource. Everyone at the de BMW of Crystal Lake provides the premium product and matching premium services to our community. It is our premium auto resource. Everyone at the dealership is friendly and informed. More

Fantastic car buying experience! My wife loves convertibles and drives them year round. We chose to lease a beautiful Alpine White, 2018 BMW 430i Xdrive hardtop convertible to replac My wife loves convertibles and drives them year round. We chose to lease a beautiful Alpine White, 2018 BMW 430i Xdrive hardtop convertible to replace her 05 Solara. From beginning to end the staff was great and also patient while we examined our options. We would like to recognize Gale in sales, Steve the Sales Manger, Rich in finance, Heather the BMW delivery genius and finally Dan, the deskership GM for making us feel special and welcome. Thanks for the great treatment, great deal and making my wife so happy! Kindest regards and best wishes to you all, CB More

Great service Kind people, good service, very short waiting time. 100 % recommended. I'm sure I'll come back when I need something in my car Also enjoy a treat an Kind people, good service, very short waiting time. 100 % recommended. I'm sure I'll come back when I need something in my car Also enjoy a treat and a hot coffee or water will you waiting. More