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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
452 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 452 reviews

August 30, 2024

Even with a scheduled appointment over THREE hours to get four tires and an alignment is beyond belief. Even after that the tires were inflated to the wrong pressure. More

by Dave
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Creacy
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Sep 13, 2024 -

BMW of Clear Lake responded

Dave, Thank you for your feedback. I hope that after our conversation last week, you have a better understanding of why it took 3 hours and why the tire pressures were set like they were. As I mentioned to you, there are several other tasks that we perform on your vehicle while it is in service along with the primary concern of your vehicle. • A detailed multi-point inspection with a detailed video is performed and emailed to you. • A thorough test drive is performed to verify that the vehicle is correct before returning to you. • A car wash, vacuuming, and wiping down the interior are performed. All these premium services will take longer than just replacing the tires. As far as the tire pressures, the tires use different pressures set for the front and rear axles and this is on your door. We follow this specification unless told otherwise by you, so your tire pressures were set correctly as per the specifications. The 3 hours that it took is reasonable for the services that you received. 1. Installation of 4 tires 2. 4-wheel alignment 3. Multi-point inspection with a video 4. Test drive 5. Car wash

Sep 16, 2024 -

Dave responded

The response related to the tire pressure is WRONG. The settings on the door show 35Psi. This is the same as the pressures shown on the tire pressure monitoring system. The pressure set of 39 on the rear tires was WRONG based on your statement the door pressure is correct. How can something so simple become so complicated? You also stated there was a video taken that was sent to me by email. This is also WRONG in that I never received a video if it was in fact it was even taken. I also was not provided a copy of the alignment data sheet at the time of service. I requested and was provided the data sheet but unfortunately portions were not legible. I sent an email response requesting a clear copy but have not received a response. I fail to understand the length of time for the service since when I called for an appointment I was told I could schedule at 4:30 and be completed by 6:00.

August 28, 2024

Customer service is very poor. From the top (email to GM Randy Stine not responded to) down to service reps More

by mikeallen123
Workmanship
Recommend Dealer
No
Employees Worked With
Jamel
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Sep 01, 2024 -

BMW of Clear Lake responded

mikeallen123, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at rstine@mccallgroup.com or 281-557-7001 I would like to discuss how we can regain your trust. Sincerely, Randy Stine General Manager

August 22, 2024

Excellent customer service. Exceeded beyond my expectations. Great communication. Staff is very informative. 5 stars. More

by Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas
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Aug 24, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 20, 2024

Requested service done in a timely fashion. Comfortable waiting area; enjoyed coffee maker and big screen TV More

by judith.glaubig
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal, Jason Creacy
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Aug 23, 2024 -

BMW of Clear Lake responded

Hi Judith, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2024

Awesome customer service from the dealership. Big thank you to Jamel Russell I should up with a car emergency n like a perfessional he took care of me n my car. Thank You More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Russell,
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Aug 23, 2024 -

BMW of Clear Lake responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. We hope you have a great day!

August 16, 2024

For 35 yrs Robert Chappee has always taken great care when I bring my car in. I trust his judgment very much. I have the utmost confidence in Chip and in this dealership. I give Chip & BMW-MINI Clear Lak More

by carolyn brieden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chappee
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Aug 18, 2024 -

BMW of Clear Lake responded

Hi Carolyn, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2024

I love Advantage BMW. When I purchased my car there I got exactly what I wanted and eveey one was very helpful. Now I take my car there for service. They are very honest More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chipparee
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Aug 17, 2024 -

BMW of Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 13, 2024

David was very professional and explained everything clearly. I will definitely recommend the dealership to family and friends. More

by GVII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David. I didn’t interact with Jason creacy or Dereck
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Aug 16, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to David here at BMW of Clear Lake! Thanks again for the recommendation, and have an amazing day!

August 12, 2024

Great experience! Easy buying process from intake to finance an awesome professional experience. I would definitely buy another car from BMW of Clear Lake. More

by Lolo1994
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Watson, Brian Smith, Joshua Rucker
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Aug 17, 2024 -

BMW of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 12, 2024

Great service Luka was awesome from start to finish or our visit definitely making it my go to dealer thanks More

by jchavez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas was our contact , Jason Creacy
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Aug 17, 2024 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a great experience with Luka! Feel free to reach out to us if you need anything. Have a wonderful day.

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