BMW of Clear Lake

Great Dealership You can't get any better that sales person Alex Najem. He is very good in what he does saling cars. Very professional and acknowledgable in the BWM's You can't get any better that sales person Alex Najem. He is very good in what he does saling cars. Very professional and acknowledgable in the BWM's on the market. Great human skills and communication skills working with the public. Alex is up front and to the point. I've bought many cars over the years from different locations (dealerships) and he's gotta be one of the best I've ever dealt with.. More

Best Service BMW Department in Texas Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional war Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up More

*Horrible Service Dept **Horrible Service Department** **Don't waste time & frustration going here** I took my 2015 435i Coupe in for tire alignment, squeaky Brakes & blow **Horrible Service Department** **Don't waste time & frustration going here** I took my 2015 435i Coupe in for tire alignment, squeaky Brakes & blown rear speaker November 11th 2016. At 38K miles with warranty and BMW Ultimate Protection Program up to 100K miles. Service advisor Chip Chappee handled the 7 am service call. When I arrived around 4:30 PM to pick up my car Chip informed me that BMW had issued an email notice to all service departments that merely cleaning rotors would be routine maintenance for 'squeaky Brakes '. Well brakes were still squeaking and speaker still rattling. So I had to take more time off from work to take it back in the next day since the problem was not corrected as promised the first visit. Manager Tim Nguyen had a lead mechanic go on a test run with me. The mechanic agreed speaker was definitely blown and after inspecting brakes that the discs were scarred and front pads were worn low. Went in to pick up my car the next day and STILL had squeaky Brakes and a Rattling speaker! I asked Chip to come ride with me as I was having him listen to my Rattling Speaker. At which time I was condescendingly told 'Maybe I shouldn't have the radio up so loud - It was slightly past HALF way (Harman Kardon Sound System). The Brakes have been cleaned and Pads Replaced, but from my front screen-Instrument Cluster( they reset just the rear pads ,so I am assuming the Front Pads were never done. When I asked - Really you're fine with me leaving with my car like this? Chip shrugged and sorry you are not satisfied! This is my First BMW and I am currently driving around with Squeaky Brakes and a Speaker that rattles. Not The “Ultimate Driving Machine” BMW claims. Hopefully there is a BMW Service Dept that takes pride in their work!!!!!!!!! Advantage Clear Lake BMW clearly does not. More

Very friendly Very Great customer service and very helpful in answering all of our questions and explaining everything very warm and welcoming invoronment ASK FOR A Very Great customer service and very helpful in answering all of our questions and explaining everything very warm and welcoming invoronment ASK FOR ALEX ZENATI !!!! More

Exceptional Customer Service!! Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being ther Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being there. I was more then satisfied with the customer service, I received! Thanks again, Dustin. L.Kelly More

Mickey Winston Excellent Salesman This is our second BMW and we can't say nice enough things about that place, Mickey, Jacob, and Nathaniel. Why go anywhere else? We buy pre-owned an This is our second BMW and we can't say nice enough things about that place, Mickey, Jacob, and Nathaniel. Why go anywhere else? We buy pre-owned and they are always so clean. More

Recent purchase Mickey Winston I really wanted to thank you for the painless and fun car buying experience. I am very pleased with your selling style. I've always b Mickey Winston I really wanted to thank you for the painless and fun car buying experience. I am very pleased with your selling style. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype! Again, many thanks! Scott Keefer - Finance Manager I thoroughly enjoyed purchasing my G37 from Advantage BMW Clear Lake, which is something I could not say about most previous car-buying experiences! I really appreciate the great service. Thank you! More

Greatest customer service ever!!😊☺ I had the greatest experience ever!!! The staff was extremely helpful. Thanks to Mickey Winston and Nathaniel Dickout ..You guys are the best. Thank u I had the greatest experience ever!!! The staff was extremely helpful. Thanks to Mickey Winston and Nathaniel Dickout ..You guys are the best. Thank u so so much. I just love my car. More

Harry Fernandez excellent service I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to fi I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to find Harry, his is a very humble person with high technical competencies with BMW cars, his sincere advice make you take the right decision. He called me to provide the car diagnostic on time and with a right budget. His friendly attitude and kindly matters make you feel comfortable. I absolutely recommend Harry Fernandez, I had recommended him to some others friends and they have called to thanks me for recommending him. So if you have problem with a BMW car don’t hesitate to visit BMW midtown and look up for Harry. He is Awesome!!!! I found an Angle ..yes!!! because I was planning to sell my car which I love it. Now my car if Fix… yes!!!! More

Horrible service My best friend got her x5 here and it is a total lemon!! Do NoT go to this place and Definetly do NoT consider owning a bmw. The staff here has been u My best friend got her x5 here and it is a total lemon!! Do NoT go to this place and Definetly do NoT consider owning a bmw. The staff here has been ugly, rude, ignorant and non helpful with this vehicle. She just wants it fixed and has paid thousands of dollars and they still can't seem to fix the problem. I have been with her several times at this dealership and witnessed the terrible customer service. I will not refer anyone here much less a bmw. The x5 is a terrible ride and this staff and bmw has made it a miserable experience for her and several people I know. Do NoT own a bmw. They don't make them the way they used to. More