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BMW of Clear Lake
Webster, TX
579 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2016
never again!!!!!!!!!! I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your s I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your service rep are on the same page. First issue with my car was that the brand new key the square piece that I paid 190.00 for would not synchronize to the vehicle including alarm also. So come to find out its an antenna. 1800.00. Next the car is being worked on I get a call the key still won't sync so they have to order another part but no guarantee that it will work. An extra 900.00. Pick the car up. The car starts but the key is not synced to the alarm. I talked to chip he goes let me talk to the tech. Chip comes back only to tell me. The alarm is another problem and they can take a look at it. Well that's what I thought this whole ordeal was about getting the key synchronized to the car so that it would start and that I would have keyless entry. NOT!!!! NEVER AGAIN!!! Money taken partial service rendered!!!!!!!!! More
by kg3000kg
Employees Worked With
Chip
July 28, 2015
excellent service! Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go the extra mile for me! Thanks again More
by Jmfranco
Employees Worked With
Gus Quintero
June 15, 2015
They dont respond to questions after you buy a car Till you buy a car they are so nice, but after you buy a car and have questions they don't care.Please see websites like true car price etc. before yo Till you buy a car they are so nice, but after you buy a car and have questions they don't care.Please see websites like true car price etc. before you buy and donot include your old car in negotiation.Do them differently. More
by A.U
Employees Worked With
other-CUE
June 03, 2015
Well Pleased! Took my car in for a recall and I was treated great! My service representative Cheryl is a model for professionalism and I love the overall customer Took my car in for a recall and I was treated great! My service representative Cheryl is a model for professionalism and I love the overall customer service More
by C.R.
Employees Worked With
Cheryl
March 02, 2015
Just bought the Car I decided to give BMW Clear Lake A try because it was so close to my house. I bought a 2013 BMW 328I and had a few issues with the car. I understand I decided to give BMW Clear Lake A try because it was so close to my house. I bought a 2013 BMW 328I and had a few issues with the car. I understand we all make mistakes. Alex my salesman took that opportunity and made everything right. He went above and beyond what I would expect any dealership to do. I give them an A+.. From the service department to the sales department every experience was great. Staff is friendly, Service is great. Ask for Alex he will take care of you. More
by Mustang84
Employees Worked With
Alex
February 27, 2015
Great personnel Absolutely love this place. Staff is always friendly and works as quickly as possible. Clean environment to wait In when I need to. Will continue to Absolutely love this place. Staff is always friendly and works as quickly as possible. Clean environment to wait In when I need to. Will continue to use this service center for all my needs. More
by Mika1994
Employees Worked With
Jason Creacy
December 30, 2014
Caution!!!! Three certified BMW mechanics, two were BMW dealerships, verified that a repair performed by this dealership needed repair again. Advantage BMW Mini Three certified BMW mechanics, two were BMW dealerships, verified that a repair performed by this dealership needed repair again. Advantage BMW Mini of Clear Lake refuses to acknowledge the repair is needed and to cover the repair under parts and labor warranty. More
by reginagarcia1
Employees Worked With
Jason Creacy
November 30, 2014
I should've shopped around :( Absolute worst experience ever. I wish I were more patient and shopped around. I feel so completely disregarded and insignificant. I hope I never have Absolute worst experience ever. I wish I were more patient and shopped around. I feel so completely disregarded and insignificant. I hope I never have to go back for any reason and I would never recommend to anyone. It was a 2 hour drive which just adds insult to injury. More
by B Squared
Employees Worked With
Joshua Rucker
November 27, 2014
It can't be fixed We brought in our 2011 BMW X-5 35d 11 days earlier with an error message that the vehicle would no longer start after 200 miles. Chip, the service adv We brought in our 2011 BMW X-5 35d 11 days earlier with an error message that the vehicle would no longer start after 200 miles. Chip, the service adviser, as well as Zeke Gates, the service manager, both said they had never seen such an error, exhaust fluid incorrect. We researched and then emailed the results twice to Chip, who was unable to open the attachment, so we actually drove there and gave them a hard copy. Long story short, 11 days later, and $1305,-- later we still have the identical error, only the car will no longer start in 30 miles. They had suggested we spend another $3200 to replace the NOX sensors, but there was no guarantee that that would fix the problem. I will now have to find some skilled mechanics who can actually diagnose and correct the problems, instead of engaging in "exploratory car mechanics" that is more akin, in terms of skill level, to a highschool car hobby shop, than what one would expect from a reputable BMW Service Center in Clear Lake, TX More
by silvia.rosefolts
Employees Worked With
Zeke Gates
July 15, 2014
Verry bad service I went in for service Jason was my service connection.I waiting for 3 hours . Jason lied to me 2 times. He said my car was getting washed. Two times I went in for service Jason was my service connection.I waiting for 3 hours . Jason lied to me 2 times. He said my car was getting washed. Two times . Jason said the car was ready. But the car was not washed ! He said bring it back in couple days we'll wash it . I know what happen . Their must of been someone more important then me. I will never go back. And I will bad mouth the dealer ship as much as I can. Jasonf I hope you don' t burn in xxxx to bad for your lie's. More
by Ronnie Reid
Employees Worked With
Jason Creacy
