BMW of Clear Lake

Helpful! ! Courteous! Good old fashion customer service. Fidell went over and beyond to make sure I was taken care of ! Courteous! Good old fashion customer service. Fidell went over and beyond to make sure I was taken care of More

Excellent service as is always the case On time, as promised really helpful service agent (Chip Chappee). promised really helpful service agent (Chip Chappee). More

Alex Najem was excellent. Very professional , knowledgeable and accommodating. I am very please and give highest recommendations to him and the dealership. Very professional , knowledgeable and accommodating. I am very please and give highest recommendations to him and the dealership. More

Updating my recent experience for their Service Advisor Mr. Omar Reyna who is nothing short of "amazing". He  not only again  showed "genuine" concern about my automotive problem, but was also interested i Mr. Omar Reyna who is nothing short of "amazing". He  not only again  showed "genuine" concern about my automotive problem, but was also interested in "ME"  as a BMW customer, and he took the time  to look for any other  potential problems without  me having to ask and made sure that it was  covered under my warranty and Maintenance Plan to make shure that I continued to be a satisfied customer  and  maintain Advantage BMW Clear Lake's excellent reputation was followed when I brought my X-5 in for state annual inspection, warranty work including,  maintenance this week which insummary ended up again as usual Incredible service and care. Their Service Manager, "Fidel", is  equally caring and professional. He always  listens "attentively" about any issues and makes sure his team follows up with a satisfactory resolution. Also both he and Omar made  "SURE" that I bought  a BMW MAINTENANCE PLAN which has saved me over $ 2,100 this year alone THAT'S TRUE PROTECTING YOUR CUSTOMER ATTITUDE.. More

Outstanding service, understanding and friendly. Chris was attentive & easy to work with our insurance for the repairs. He kept us aware of all changes and authorization. Very pleasant and everyone Chris was attentive & easy to work with our insurance for the repairs. He kept us aware of all changes and authorization. Very pleasant and everyone was professional. More

I would certainly like to take the time to recognize such an exceptional professional that Anthony Martinez is. It has been extremely hard dealing with this insurance claim and he has handled it with grace, an exceptional professional that Anthony Martinez is. It has been extremely hard dealing with this insurance claim and he has handled it with grace, kindness, and patience. He has went over and above working extremely hard to help me. He is very consistent and mindful. Service at it's finest! More

Service was completed on my 2001 Z3 roadster. Chip kept me informed of progress, costs, considerations. All interactions were professional, informed, and had my best intinterests at heart. I am v Chip kept me informed of progress, costs, considerations. All interactions were professional, informed, and had my best intinterests at heart. I am very pleased! More

Chip Chappee, our Service Advisor is ALWAYS accommodating and professional. He always goes above and beyond to ensure our satisfaction. Chip is simply THE BEST! He is THE reason we continue to accommodating and professional. He always goes above and beyond to ensure our satisfaction. Chip is simply THE BEST! He is THE reason we continue to use this dealership. More

Thank you BMW for always looking out for my vehicle and kudos to Omar for going beyond our expectations and reassuring we are satisfied with the service! kudos to Omar for going beyond our expectations and reassuring we are satisfied with the service! More

Warranty oil change took three hours. Oh but wait they also rotated my tires. Oh yeah they wash my car too…all covered under warranty… but in order to rotate the tires they needed to be b Oh but wait they also rotated my tires. Oh yeah they wash my car too…all covered under warranty… but in order to rotate the tires they needed to be balanced. So that cost $76. Once I paid the $76 I was told my car would be driven up to me and handed over once it was done with car wash. Well that took about 45 minutes. Needless to say once the warranty is up I doubt that I will take my BMW to be maintained at Advantage BMW service center. More