BMW of Clear Lake

Fast, Friendly, and Professional! !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all servic !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all services in great detail and she returned phone calls and was always readily available!!! Thanks Veronica! More

Always enjoy visiting this dealership. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. More

Always a pleasure to visit BMW Clear Lake; Cheryl Simmons has been taking care of our cars for over a decade. has been taking care of our cars for over a decade. More

Chip is a rock star service advisor. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake. More

Advantage BMW of Clear Lake Service Department again have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and do the work right. It's not often a service provider of any type impresses me this much. The level of professionalism is astounding. Omar Reyna my Service Advisor was able to get all the work completed faster than I expected and everything was done perfectly under his supervision while he showed professional and accommodating understanding of the services my X-5 needed, and getting me back on the road. Thank you Advantage BMW of Clear Lake. More

I purchased a 2020 certified X3 BMW. The first time I brought it in for service/oil change. The technician failed to make sure the parts were put back correctly. A week later all of the The first time I brought it in for service/oil change. The technician failed to make sure the parts were put back correctly. A week later all of the oil had leaked out of my vehicle causing my vehicle to have to be towed in by roadside assistance! After waiting 4 hours for BMW’s preferred towing service. Another company was called that arrived in 45 minutes! Since this issue my vehicle has constantly been in the shop with issue after issue. Every time they say its a different issue and supposedly fix it. I pick the vehicle up and its a couple of weeks and its back in the shop! The last trip I was told rodents ate my wiring and that was the issue. Well almost 5k later and not even an month its back in the shop demonstrating the same behavior and issues. And of course that wasn’t covered under any of the warranties I purchased! I am beyond annoyed, furious, frustrated and aggravated! I just want BMW to take RESPONSIBILITY and I WANT OUT OF THIS PIECE OF JUNK! I have NEVER EVER been more disappointed in a DEALERSHIP or a VEHICLE! I am now going to contact the GM Randy Stien and see what kind of manager he is and see if he is aware of this FIASCO! How can I believe ANYTHING I am told about my vehicle?? All I can say is this isn’t over! I do plan on getting to the bottom of this and I won’t keep playing these games! And YES I purchased every single warranty offered except the windshield! And I have already had the windshield replaced! I opted to no longer work with Harry Fernandez due to personality differences. I chose to work with Omar Reyna another service coordinator now that its back in the shop and Omar is attentive and transparent with me. We shall see what transpires in regards to the vehicle diagnostic evaluation on this visit! It should be INTERESTING! It was towed in Wednesday morning let the guessing games begin! More

Nothing short of amazing service with Heather! I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless wh I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless when I picked it up which was a wonderful touch! Highly recommend BMW of Clear Lake. More

When our car was ordered we were advised to go with a 2022 because of the war in Ukraine where parts were made would cause delivery delays. Three weeks after our car arrived at the port the 2023’s were d 2022 because of the war in Ukraine where parts were made would cause delivery delays. Three weeks after our car arrived at the port the 2023’s were delivered. Our MINI SE was delivered in April 2022 with multiple issues: cracked windows, dents, moisture in escutcheons, and software problems. The headlights have moisture in them and they claimed that is a normal thing. We were misled by the Finance Director about additional warranties. Every time we returned our car to the service department for warranty work they would keep it for weeks at a time and more mileage was put on the car than what they claimed for service. The last time it was taken in for service it was wrecked by the technician, and they refused to let us see it. The video showed differently from what the General Manager claimed, trying to cover up how it really happened. After the wreck the GM refused to honor the additional warranties we were forced to purchase. The Salesman was informed of our intent to take our car overseas and he told us the warranty would be valid where we wanted to go. Later we learned the warranty is only good in the U.S. The Service Director was excessively rude and condescending to my wife, and the General Manager dismissed it by saying it’s how he talks to his employees. We ARE NOT employees. The Service Manager ridiculed us that our car was only a MINI and not a high-end BMW. The GM never saw the car until the day it was returned. At that time he refused to honor the Lifetime warranty for the protective bra which is still defective. The GM said we would be reimbursed a portion for warranties, however we have not been reimbursed at all. How can they pick and choose what part of the warranty they will honor? It took months to get the title after the car was paid off. We would not recommend this dealership in any way to anyone. Our experience with them was comparable to dealing with a dishonest used car dealership. More

I have a 2004 E46 M3 that I don't drive much but try to keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, they have upgraded their service look and feel. It is the best service department I've seen. I've dealt with Chip Chappee serveral times before and asked for him by name. Chip always does an excellent job diagnosing and explaining the required repairs. Chip is also great at keeping the cost fair and reasonable. My M3 was done quickly and correctly. My car was returned cleaned and repaired perfectly. I am very happy with the whole BMW of Clear Lake experience thanks to Chip. More

When we took the car in for an oil change; a broken motor mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the time to explain any questions you may have. More