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BMW of Clear Lake
Webster, TX
455 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 455 reviews
August 04, 2016
Greatest customer service ever!!😊☺ I had the greatest experience ever!!! The staff was extremely helpful. Thanks to Mickey Winston and Nathaniel Dickout ..You guys are the best. Thank u I had the greatest experience ever!!! The staff was extremely helpful. Thanks to Mickey Winston and Nathaniel Dickout ..You guys are the best. Thank u so so much. I just love my car. More
by Chandra Brown
Employees Worked With
Mickey Winston
July 19, 2016
Harry Fernandez excellent service I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to fi I had an issue with my car and after 2 years of trying to solve the issue with some other dealers, I went to Advantage BMW Midtown, I was lucky to find Harry, his is a very humble person with high technical competencies with BMW cars, his sincere advice make you take the right decision. He called me to provide the car diagnostic on time and with a right budget. His friendly attitude and kindly matters make you feel comfortable. I absolutely recommend Harry Fernandez, I had recommended him to some others friends and they have called to thanks me for recommending him. So if you have problem with a BMW car don’t hesitate to visit BMW midtown and look up for Harry. He is Awesome!!!! I found an Angle ..yes!!! because I was planning to sell my car which I love it. Now my car if Fix… yes!!!! More
by Judith Garcia
Employees Worked With
Harry Fernandez
June 27, 2016
Horrible service My best friend got her x5 here and it is a total lemon!! Do NoT go to this place and Definetly do NoT consider owning a bmw. The staff here has been u My best friend got her x5 here and it is a total lemon!! Do NoT go to this place and Definetly do NoT consider owning a bmw. The staff here has been ugly, rude, ignorant and non helpful with this vehicle. She just wants it fixed and has paid thousands of dollars and they still can't seem to fix the problem. I have been with her several times at this dealership and witnessed the terrible customer service. I will not refer anyone here much less a bmw. The x5 is a terrible ride and this staff and bmw has made it a miserable experience for her and several people I know. Do NoT own a bmw. They don't make them the way they used to. More
by Jlcomer85
Employees Worked With
Sheryle
March 04, 2016
Worst service ever Worst experience on getting a new car! I bought a 328 I BMW 2015 here last November. The seller was amazing and really helpful (Dustin). My car after Worst experience on getting a new car! I bought a 328 I BMW 2015 here last November. The seller was amazing and really helpful (Dustin). My car after two weeks of running started to smell weird (actually like cat's pee). I suddenly started to get allergies with no reasons. After a month of owning the car, I went to the car wash, and the personnel from the car wash found mold underneath the carpet on the passenger's side. I thought at the beginning that they might have washed it before sell it to me, and they left the carpet wet. Two weeks later the same smell, and allergies started to come back, but this time it was even worse! There was a lake on the passengers side after two days of continuously rain. Finally I scheduled an appointment at the BMW on Katy freeway. The car was sold to me with a leak on the windshield. They didn't want to fix my car, because they didn't replace the windshield of my car, so the warranty didn't cover that. So I had to take it to league city where I actually bought my car. The car was fixed the first time. They did a horrible job, grease on my carpet, car was dirty and bad quality on the job ( so terrible) . Heather! My advisor handled it really well, and took my car back, and they worked on it again. This time the car had grease on top of the roof, the windshield was super dirty with hand prints, and the car had two scratches on the drivers side. Heather told me that the car was not fixed properly the first time, because they put a mechanic that was getting trained there to fix it. Could you imagined that? These are not a pair of shoes that I took there to get fixed or repaired! Cmon! After this huge issue , I sent Heather an email about the problem , and how bad, and scared I felt to take my car back there, and they haven't answered anything to me about all these issues. This is so sad to see! They sold me a car with an issue, that cost me a lot of my time and effort to be fixed. After the fixed it, they scratched it. A whole Combo (just full of bad consequences) . This is actually my worst experience on getting a new car. I actually feel scared to have to deal with this dealer again. So many negligent people that worked on my car! So sad! More
by RambartM
Employees Worked With
Dustin, Heather
February 18, 2016
Recent purchase I recently purchased my second BMW from Cue Nadaraja and it was such a stress free experience. I felt at ease and was not pressured to make a decisio I recently purchased my second BMW from Cue Nadaraja and it was such a stress free experience. I felt at ease and was not pressured to make a decision to purchase. Mr. Nadaraja was extremely helpful, thoroughly knowledgable, and assisted in a very professional manner. I am extremely satisfied with my purchase and the great customer service that I received, not only from my sales person, but from every employee who assisted me with my purchase. More
by pearls08
Employees Worked With
Cue Nadaraja, Nathaniel Dickout, Samantha Lindman
January 27, 2016
Humans are imperfect. Just bought my 4th BMW. 2nd from this location. As long as I drive this brand I will continue to buy from Clear Lake BMW. I love my service adviser Ja Just bought my 4th BMW. 2nd from this location. As long as I drive this brand I will continue to buy from Clear Lake BMW. I love my service adviser Jason Creacy. Being that he was a Master Tech before a service adviser allows me to have faith in him. Most Service people feel like salesmen. Which is not a good thing. He is always upfront with me and even when issues arise that are out of the norm he goes above and beyond to rectify the issue. I could sit and talk to him all day even if it drove him nuts. I wouldn't trust anyone else to be honest about what service I needed as well as don't. I wish BMW would train their Employees the way Jason does business. Top notch in my book. Some people can't accept that cars are made by people that are imperfect. Issues will arise and with people like Jason they make things go much smoother. I hope the higher ups notice that his worth is of great importance to the company. More
by OneTw0
Employees Worked With
Jason Creacy
January 06, 2016
never again!!!!!!!!!! I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your s I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your service rep are on the same page. First issue with my car was that the brand new key the square piece that I paid 190.00 for would not synchronize to the vehicle including alarm also. So come to find out its an antenna. 1800.00. Next the car is being worked on I get a call the key still won't sync so they have to order another part but no guarantee that it will work. An extra 900.00. Pick the car up. The car starts but the key is not synced to the alarm. I talked to chip he goes let me talk to the tech. Chip comes back only to tell me. The alarm is another problem and they can take a look at it. Well that's what I thought this whole ordeal was about getting the key synchronized to the car so that it would start and that I would have keyless entry. NOT!!!! NEVER AGAIN!!! Money taken partial service rendered!!!!!!!!! More
by kg3000kg
Employees Worked With
Chip
July 28, 2015
excellent service! Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go the extra mile for me! Thanks again More
by Jmfranco
Employees Worked With
Gus Quintero
June 15, 2015
They dont respond to questions after you buy a car Till you buy a car they are so nice, but after you buy a car and have questions they don't care.Please see websites like true car price etc. before yo Till you buy a car they are so nice, but after you buy a car and have questions they don't care.Please see websites like true car price etc. before you buy and donot include your old car in negotiation.Do them differently. More
by A.U
Employees Worked With
other-CUE
June 03, 2015
Well Pleased! Took my car in for a recall and I was treated great! My service representative Cheryl is a model for professionalism and I love the overall customer Took my car in for a recall and I was treated great! My service representative Cheryl is a model for professionalism and I love the overall customer service More
by C.R.
Employees Worked With
Cheryl
