BMW of Clear Lake

Terrible Service That Fails The Very Next Day Twice in the last 6 months I have had vehicles in for repair after each vehicle develop a coolant leak. In both case (once in May and again in Septem Twice in the last 6 months I have had vehicles in for repair after each vehicle develop a coolant leak. In both case (once in May and again in September) the day after repairs were "completed" the car's coolant system catasphorically failed and left a family member stranded! Not a month later, not a week later, but the very next day!!! What kind of repair service is this? Do they not know how to properly repair a coolant system and pressure test it to make sure it won't fail? I was given excuse after excuse why this was not their fault and it was just the quirky nature of German cars. What kind of BS is that? I am furious at the service I have received and their inability to repair this correctly, so my vehicles are safe for my family to drive. Done with the entire BMW family of cars! Never again will I buy a BMW. More

Awful Service Department 7 a.m. Appointment to put two new tires on car. Showed up at 6:50. First car to arrive. Service advisor 15 minutes late for work. Told me I needed 7 a.m. Appointment to put two new tires on car. Showed up at 6:50. First car to arrive. Service advisor 15 minutes late for work. Told me I needed an alignment. Okay. Heard nothing since. It is now 10:15, no word no car. Lots of employees walking around. Another unhappy customer next to me says it's always like this here. I see a big framed poster on the wall, signed by all service personnel, pledging high quality of service to customers. ABSOLUTELY TERRIBLE! More

Horrible experience don't waste your time here! Don’t waste your time at this dealership. They will not stand behind their product! I bought a 2009 750LI at this dealership and it has turned out to Don’t waste your time at this dealership. They will not stand behind their product! I bought a 2009 750LI at this dealership and it has turned out to be a total mess. Salesman was Josh R. It’s funny how when they are trying to sell you a car you get responses to emails and texts even on their day off. As soon as they get your money all communication ceases. This is the case here, no response to emails/texts, total silence. I was told and have in email that this car was a previous CPO and was covered under the BMW warranty. I was assured that all the kinks/bugs had been worked out as it was covered by the BMW warranty. I was also told more than once by two different salesmen that the dealership only keeps the cream of the crop and trade in’s that don’t pass inspection are sent to auction and end up on second hand lots. I specifically inquired about the valve stem seals as I had read about oil leaks on these cars. I bought the highest warranty (platinum) they offered for almost $5,000. I asked about valve seals to make sure it was covered by the warranty the dealership was selling me. I was assured they were covered and the warranty is good nationwide. During the test drive I found out that the side cameras didn’t work, windshield was cracked, and oil change was due. I had all of these worked into the purchase to have repaired. I did not test the CD player and it still does not work to this day. The dealership refuses to repair it even though it hasn’t worked from day one. (I have plenty of documentation to support this) In hindsight I should have taken the car elsewhere for a pre-purchase inspection and these items would have more than likely been caught. I trusted the dealership and thought I was buying a quality used car. Picked up the car on 3/30/17 and the side cameras still did not work texted Josh, Got me in touch with Chip C. in service. Dropped the car off and they had it for two full days. Said they repaired it, picked it up and two days later, same malfunction. Take car back to dealer again and this time it’s three days. I am told they have to order new cameras. I am not sure why it wasn’t fixed right the first time but I was without a car for these five days. On 4/5/17 I am driving home from Katy and I get a malfunction stating that the car is low on oil and to add a quart immediately. I text the salesman and he states that if I bring it by the dealership they will top it off for free. I don’t want free oil I want to know why a car with a fresh oil change is already low on oil. This also happens again on 4/27/17, 5/9/17, 6/9/17 and 6/29/17 at least a quart low each time. I have to stop what I am doing and go buy synthetic oil at $9.99 a bottle. I take the car in on 5/1/17 and on 5/3/17 they diagnose an oil leak at the turbos, upper oil pan, lower oil pan, and valve guide seals. I am told that they will have to work with the warranty company and it will take two weeks. Still no answer on 6/12/17. I kept contacting Chip weekly and kept hearing “We are still working on it” come to find out the warranty company denied the claim because it is a pre-existing condition. I assume the warranty company knows that the seals didn’t fail in my first month of ownership. I took a trip encompassing 2,000 miles the week before and didn’t realize the front tires that were on the car when I bought it were bald and had tread showing. When I took the car in on 6/12/17 Chip said have you seen the front tires on your car? And I said they are the same ones that were on it when your dealership sold it to me. Pictures are below. The main question is why wasn’t this caught upon trade in before being put on the lot? I then meet with Timothy Nguyen, the service manager, and I am told that the car needs $15,000 worth of work. Long story short I am told that my portion will be over $5,000. Keep in mind I haven’t had this car more than two months. I ask for a detailed estimate and he tells me he won’t have one for a couple of days. I wait two days and when I finally get a response (cut and pasted from email) this is what I get: Total Parts $7,502.87 Total Labor $ 6,265.00 Alignment $219.95 Sublet $1300 Tax $571.82 Two months later and I still haven’t received a detailed estimate of what needs to be done. I ask why this wasn’t caught when inspected upon trade in and I was told it is a safety check and that is all. Naturally, I was not happy that they sold me a car that needed this much work. Timothy proceeds to tell me that I bought the car as-is and it’s my problem. I told him no, that I bought the extended warranty to cover items like this and specifically inquired about it with my salesman. I am told over and over that the BMW spec is one quart of oil is to be burned every 750 miles. If this is the case all BMW’s on the road that don’t burn a quart of oil every 750 miles are out of spec. What is being done to bring those vehicles into spec and make them burn oil? Timothy has the worst customer service skills I have encountered in a long time. He has an inability to return phone calls, answer phone calls, or respond to emails. I am not sure why he is in the position he is in but he is in the wrong field. This brings us to the rest of the crew. In 50+ emails I have yet to get a response from Brian Smith (General sales manager) and David Richards (Pre-owned manager) they have been on every email and I guess they just sit on the sidelines and watch all of this. I didn’t receive a response from Randy Stine (General Manager) until June 19th. Although he was copied in on all of the emails from the beginning he chose to sit and watch all of the emails fly by and not get involved. In all fairness to Randy he was on vacation for 1.5 weeks out of the two plus months this has been going on. Chip (service advisor) and Josh (salesman) have been completely muted. If I am able to get a response out of Timothy, it is one sentence and at the most two. I did have a meeting on June 22nd with Randy, Timothy, David, Fidel (shop foreman), and myself. I was pretty much told that it was my issue and that if they would have put any money into the car they would have had to price it out of a competitive price range. Pretty much same as before that I would still have to pay out of pocket if I wanted the car repaired. I finally contacted Group1 which owns this dealership and got a hold of Linda. She was genuinely concerned and said for me to send all the emails and she would forward it on to someone there and hope for a resolution. I was contacted by Pat,he actually seemed concerned and listened to what I had to say. This was on Tuesday 6/27/17 and I heard back from him again on Friday 6/30/17. The options are: 1. I pay $2,000 of the $16,000 to have car repaired. 2. Sell the car back to them and walk -$2,000 of what I paid. 3. Do nothing, get a lawyer, and fight them more. More

Great Dealership You can't get any better that sales person Alex Najem. He is very good in what he does saling cars. Very professional and acknowledgable in the BWM's You can't get any better that sales person Alex Najem. He is very good in what he does saling cars. Very professional and acknowledgable in the BWM's on the market. Great human skills and communication skills working with the public. Alex is up front and to the point. I've bought many cars over the years from different locations (dealerships) and he's gotta be one of the best I've ever dealt with.. More

Best Service BMW Department in Texas Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional war Always professional and customer service oriented. ..and in keeping with excellent service of my 3 rd BMW for required maintenance and exceptional warranty work and follow up More

*Horrible Service Dept **Horrible Service Department** **Don't waste time & frustration going here** I took my 2015 435i Coupe in for tire alignment, squeaky Brakes & blow **Horrible Service Department** **Don't waste time & frustration going here** I took my 2015 435i Coupe in for tire alignment, squeaky Brakes & blown rear speaker November 11th 2016. At 38K miles with warranty and BMW Ultimate Protection Program up to 100K miles. Service advisor Chip Chappee handled the 7 am service call. When I arrived around 4:30 PM to pick up my car Chip informed me that BMW had issued an email notice to all service departments that merely cleaning rotors would be routine maintenance for 'squeaky Brakes '. Well brakes were still squeaking and speaker still rattling. So I had to take more time off from work to take it back in the next day since the problem was not corrected as promised the first visit. Manager Tim Nguyen had a lead mechanic go on a test run with me. The mechanic agreed speaker was definitely blown and after inspecting brakes that the discs were scarred and front pads were worn low. Went in to pick up my car the next day and STILL had squeaky Brakes and a Rattling speaker! I asked Chip to come ride with me as I was having him listen to my Rattling Speaker. At which time I was condescendingly told 'Maybe I shouldn't have the radio up so loud - It was slightly past HALF way (Harman Kardon Sound System). The Brakes have been cleaned and Pads Replaced, but from my front screen-Instrument Cluster( they reset just the rear pads ,so I am assuming the Front Pads were never done. When I asked - Really you're fine with me leaving with my car like this? Chip shrugged and sorry you are not satisfied! This is my First BMW and I am currently driving around with Squeaky Brakes and a Speaker that rattles. Not The “Ultimate Driving Machine” BMW claims. Hopefully there is a BMW Service Dept that takes pride in their work!!!!!!!!! Advantage Clear Lake BMW clearly does not. More

Very friendly Very Great customer service and very helpful in answering all of our questions and explaining everything very warm and welcoming invoronment ASK FOR A Very Great customer service and very helpful in answering all of our questions and explaining everything very warm and welcoming invoronment ASK FOR ALEX ZENATI !!!! More

Exceptional Customer Service!! Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being ther Overall, Exceptional customer service from Dustin Bartley!!.. He was genuine and patient from the beginning!..I was sold within 20 mins, of being there. I was more then satisfied with the customer service, I received! Thanks again, Dustin. L.Kelly More

Mickey Winston Excellent Salesman This is our second BMW and we can't say nice enough things about that place, Mickey, Jacob, and Nathaniel. Why go anywhere else? We buy pre-owned an This is our second BMW and we can't say nice enough things about that place, Mickey, Jacob, and Nathaniel. Why go anywhere else? We buy pre-owned and they are always so clean. More

Recent purchase Mickey Winston I really wanted to thank you for the painless and fun car buying experience. I am very pleased with your selling style. I've always b Mickey Winston I really wanted to thank you for the painless and fun car buying experience. I am very pleased with your selling style. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype! Again, many thanks! Scott Keefer - Finance Manager I thoroughly enjoyed purchasing my G37 from Advantage BMW Clear Lake, which is something I could not say about most previous car-buying experiences! I really appreciate the great service. Thank you! More