BMW of Clear Lake | Page 4

Always get great customer service when I bring my car in. No issues with service and I got my car back the same day. No issues with service and I got my car back the same day. More

Very courteous and knowledgeable and took the time to chat with me about my vehicle and upcoming service appt. chat with me about my vehicle and upcoming service appt. More

The few times I have need to go to the dealership has been very stress free and easy. This last time, Lukas was so helpful with informing me about what my car needed and made the whole process seamless. been very stress free and easy. This last time, Lukas was so helpful with informing me about what my car needed and made the whole process seamless. More

Was pleased with how quickly the repair was done. However, this was an insurance claim, and they overcharged for labor. Now I may have to make up the difference from what Progressive will pay. However, this was an insurance claim, and they overcharged for labor. Now I may have to make up the difference from what Progressive will pay. More

Cant hear any of them but seems like service is good. Waiting area is ok. Prices seem high. Waiting area is ok. Prices seem high. More

They always respond so fast to my needs and emergencies! ! Service it’s 5 stars!! ! Service it’s 5 stars!! More

The salesman was very kind, pacient and he help us to understand the contract very well. understand the contract very well. More

I want to share an amazing experience I had with the BMW Clear Lake. Starting from the first call I made until the very last minute the service was superb. I want to specifically acknowledge three people. F Clear Lake. Starting from the first call I made until the very last minute the service was superb. I want to specifically acknowledge three people. First, my sales consultant, Mr. Yusuf Ozcelik. His patience, attention to details and my specific needs, professionalism, and knowledge made me feel like a VIP. I came on the busiest day of the week and the month, but he devoted as much time as needed. From the first minute he greeted me, I knew I was in great hands. He was with me through the entire time I was at the dealership, made sure I got the best deal, and was 100% satisfied with my choice and the entire process. Even after I bought the car, he stayed in touch to make sure I was happy with my purchase. I wanted to ship my car to a different state. He came on his day off to show me the state of the car and to comfort me that everything was taken care of. A second person I want to acknowledge is the finance manager, Anthony McDermott. He patiently went with me through every charge, every option, provided advice based on my needs, and was extremely pleasant and knowledgeable. And finally, the climate and culture within any organization starts from the leadership. Randy Stine, general manager, creates a sense of family for employees and the best customer experience for customers. I purchased many cars from different dealerships, but this one is by far absolutely the best. Thank you, the entire team. More

Very closely environment until my make was ran without my permission. Something’s were addressed but not taken care of. Scratches on the rim, color fading from air vent and minor scratches on vehicle. Thi permission. Something’s were addressed but not taken care of. Scratches on the rim, color fading from air vent and minor scratches on vehicle. This is a 2024 vehicle which will have flaws. I do understand why this BMW vehicle was not certified. More

Had a great purchase experience. I can only recommend this dealership for their good customer service. I can only recommend this dealership for their good customer service. More