BMW of Clear Lake

Worst service ever Worst experience on getting a new car! I bought a 328 I BMW 2015 here last November. The seller was amazing and really helpful (Dustin). My car after Worst experience on getting a new car! I bought a 328 I BMW 2015 here last November. The seller was amazing and really helpful (Dustin). My car after two weeks of running started to smell weird (actually like cat's pee). I suddenly started to get allergies with no reasons. After a month of owning the car, I went to the car wash, and the personnel from the car wash found mold underneath the carpet on the passenger's side. I thought at the beginning that they might have washed it before sell it to me, and they left the carpet wet. Two weeks later the same smell, and allergies started to come back, but this time it was even worse! There was a lake on the passengers side after two days of continuously rain. Finally I scheduled an appointment at the BMW on Katy freeway. The car was sold to me with a leak on the windshield. They didn't want to fix my car, because they didn't replace the windshield of my car, so the warranty didn't cover that. So I had to take it to league city where I actually bought my car. The car was fixed the first time. They did a horrible job, grease on my carpet, car was dirty and bad quality on the job ( so terrible) . Heather! My advisor handled it really well, and took my car back, and they worked on it again. This time the car had grease on top of the roof, the windshield was super dirty with hand prints, and the car had two scratches on the drivers side. Heather told me that the car was not fixed properly the first time, because they put a mechanic that was getting trained there to fix it. Could you imagined that? These are not a pair of shoes that I took there to get fixed or repaired! Cmon! After this huge issue , I sent Heather an email about the problem , and how bad, and scared I felt to take my car back there, and they haven't answered anything to me about all these issues. This is so sad to see! They sold me a car with an issue, that cost me a lot of my time and effort to be fixed. After the fixed it, they scratched it. A whole Combo (just full of bad consequences) . This is actually my worst experience on getting a new car. I actually feel scared to have to deal with this dealer again. So many negligent people that worked on my car! So sad! More

never again!!!!!!!!!! I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your s I will never use this dealership again. Make sure when you are discussing problems and resolutions get it in writing. This assures that you and your service rep are on the same page. First issue with my car was that the brand new key the square piece that I paid 190.00 for would not synchronize to the vehicle including alarm also. So come to find out its an antenna. 1800.00. Next the car is being worked on I get a call the key still won't sync so they have to order another part but no guarantee that it will work. An extra 900.00. Pick the car up. The car starts but the key is not synced to the alarm. I talked to chip he goes let me talk to the tech. Chip comes back only to tell me. The alarm is another problem and they can take a look at it. Well that's what I thought this whole ordeal was about getting the key synchronized to the car so that it would start and that I would have keyless entry. NOT!!!! NEVER AGAIN!!! Money taken partial service rendered!!!!!!!!! More

excellent service! Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go Advantage BMW midtown is very supportive with my BMW needs! They are above and beyond my expectations and special thanks to Gus Quintero who always go the extra mile for me! Thanks again More

Just bought the Car I decided to give BMW Clear Lake A try because it was so close to my house. I bought a 2013 BMW 328I and had a few issues with the car. I understand I decided to give BMW Clear Lake A try because it was so close to my house. I bought a 2013 BMW 328I and had a few issues with the car. I understand we all make mistakes. Alex my salesman took that opportunity and made everything right. He went above and beyond what I would expect any dealership to do. I give them an A+.. From the service department to the sales department every experience was great. Staff is friendly, Service is great. Ask for Alex he will take care of you. More

Great personnel Absolutely love this place. Staff is always friendly and works as quickly as possible. Clean environment to wait In when I need to. Will continue to Absolutely love this place. Staff is always friendly and works as quickly as possible. Clean environment to wait In when I need to. Will continue to use this service center for all my needs. More