BMW of Clear Lake

Nothing short of amazing service with Heather! I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless wh I needed new tires, and she worked with me every step of the way to pick the best ones for my vehicle and get them installed. The car was spotless when I picked it up which was a wonderful touch! Highly recommend BMW of Clear Lake. More

When our car was ordered we were advised to go with a 2022 because of the war in Ukraine where parts were made would cause delivery delays. Three weeks after our car arrived at the port the 2023’s were d 2022 because of the war in Ukraine where parts were made would cause delivery delays. Three weeks after our car arrived at the port the 2023’s were delivered. Our MINI SE was delivered in April 2022 with multiple issues: cracked windows, dents, moisture in escutcheons, and software problems. The headlights have moisture in them and they claimed that is a normal thing. We were misled by the Finance Director about additional warranties. Every time we returned our car to the service department for warranty work they would keep it for weeks at a time and more mileage was put on the car than what they claimed for service. The last time it was taken in for service it was wrecked by the technician, and they refused to let us see it. The video showed differently from what the General Manager claimed, trying to cover up how it really happened. After the wreck the GM refused to honor the additional warranties we were forced to purchase. The Salesman was informed of our intent to take our car overseas and he told us the warranty would be valid where we wanted to go. Later we learned the warranty is only good in the U.S. The Service Director was excessively rude and condescending to my wife, and the General Manager dismissed it by saying it’s how he talks to his employees. We ARE NOT employees. The Service Manager ridiculed us that our car was only a MINI and not a high-end BMW. The GM never saw the car until the day it was returned. At that time he refused to honor the Lifetime warranty for the protective bra which is still defective. The GM said we would be reimbursed a portion for warranties, however we have not been reimbursed at all. How can they pick and choose what part of the warranty they will honor? It took months to get the title after the car was paid off. We would not recommend this dealership in any way to anyone. Our experience with them was comparable to dealing with a dishonest used car dealership. More

I have a 2004 E46 M3 that I don't drive much but try to keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, keep in perfect running form. I had an issue that I couldn't diagnose so I decided to visit BMW of Clear Lake at their new location. First of all, they have upgraded their service look and feel. It is the best service department I've seen. I've dealt with Chip Chappee serveral times before and asked for him by name. Chip always does an excellent job diagnosing and explaining the required repairs. Chip is also great at keeping the cost fair and reasonable. My M3 was done quickly and correctly. My car was returned cleaned and repaired perfectly. I am very happy with the whole BMW of Clear Lake experience thanks to Chip. More

When we took the car in for an oil change; a broken motor mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the mount was discovered. This is because our service advisor Chip, is very thorough with the cars. He is very knowledgeable of BMW and always takes the time to explain any questions you may have. More

Very courteous and helpful staff. I was able to purchase my vehicle fast and easy. I was able to purchase my vehicle fast and easy. More

Throng has done a good job from start to end. It was a good experience .. It was a good experience .. More

Car buying experience was amazing! Kim Kimmel was our sales rep and he was awesome! Got an x5 for my husband with an x4 on order for me :) I can’t wait to do business with Kim again in Kim Kimmel was our sales rep and he was awesome! Got an x5 for my husband with an x4 on order for me :) I can’t wait to do business with Kim again in Dec when my car gets here :) More

My service advisor Nicholas Strega was quick and easy and very informative in assisting me with my service needs thank you so much. very informative in assisting me with my service needs thank you so much. More

Great service, but fix your coffee machine! Everyone in service is helpful and friendly. Cheryl, my service advisor, is the best. Everyone in service is helpful and friendly. Cheryl, my service advisor, is the best. More

Service here is always easy and convenient. My service advisor today was Gerardo. He did a great job in looking after my BMW. Very attentive and answered all my questions. This dealership is My service advisor today was Gerardo. He did a great job in looking after my BMW. Very attentive and answered all my questions. This dealership is a night and day contrast with their sister store downtown. Honestly this location has kept me in the BMW fold. Great Job Gerardo! Thanks for your help. I hope this gets you the recognition you so deserve! All the best, Rafael More