BMW of Clear Lake

First class service throughout the entire purchasing process, helpful, knowledgeable, and professional staff made the process easy and enjoyable. process, helpful, knowledgeable, and professional staff made the process easy and enjoyable. More

Chip is the BEST service advisor I have ever had! Best follow up and detailed! Best follow up and detailed! More

The service was good and didn't take long at all and Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five Heather Woodyard the service advisor was very good and professional made things easy to xx in will ask for her next time for sure would give her five stars for rating More

BEWARE OF THIS LOCATION. This location is not reputable, they are dishonest, they will damage your vehicle and not own up to it. I came in for a simple oil change and one This location is not reputable, they are dishonest, they will damage your vehicle and not own up to it. I came in for a simple oil change and one new tire. They convinced me into buying 3 years of unlimited oil changes, 4 new tires, and an alignment. I came to pick up my car to find the inside of each door damaged, the car was extremely bouncy when I drove it, one of the attendants agreed she noticed the car was acting funny and had "issues", so I asked what happened?? They said when cars get lifted sometimes the struts get put under tension and mess up, they've had similar problems before, but they don't know the cause and that it's all hypothetical. As far as the car doors, they said the interior was already like that which I vehemently disagree with, they wouldn't fix it, they said there's nothing I can do to prove they did anything wrong. Then they pulled up videos of the interior which showed the car doors fine which does in fact prove my point and they wouldn't give me the video. I was quick enough to snap a photo of the computer with the image on it. So now I'm driving around with a bmw that feels like it could bounce out of control, damaged interior doors, and a whopping $1300 bill for it. More

Fast, Friendly, and Professional! !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all servic !! Veronica was the best service advisor I ever met! She provided great customer service and answered all of my questions. She explained all services in great detail and she returned phone calls and was always readily available!!! Thanks Veronica! More

Always enjoy visiting this dealership. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. The service department always does a great job taking care of the customers with quality work and professional service. Thank you. More

Always a pleasure to visit BMW Clear Lake; Cheryl Simmons has been taking care of our cars for over a decade. has been taking care of our cars for over a decade. More

Chip is a rock star service advisor. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake. Trust worth and very attentive. Ine of ghe main reason we have bought multiple vehi kes from Clear Lake. More

Advantage BMW of Clear Lake Service Department again have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and have exceeded all hopes and expectations. Fidel Garza and Randy Stein created the ultimate customer experience.They imsure that the work is fast and do the work right. It's not often a service provider of any type impresses me this much. The level of professionalism is astounding. Omar Reyna my Service Advisor was able to get all the work completed faster than I expected and everything was done perfectly under his supervision while he showed professional and accommodating understanding of the services my X-5 needed, and getting me back on the road. Thank you Advantage BMW of Clear Lake. More

I purchased a 2020 certified X3 BMW. The first time I brought it in for service/oil change. The technician failed to make sure the parts were put back correctly. A week later all of the The first time I brought it in for service/oil change. The technician failed to make sure the parts were put back correctly. A week later all of the oil had leaked out of my vehicle causing my vehicle to have to be towed in by roadside assistance! After waiting 4 hours for BMW’s preferred towing service. Another company was called that arrived in 45 minutes! Since this issue my vehicle has constantly been in the shop with issue after issue. Every time they say its a different issue and supposedly fix it. I pick the vehicle up and its a couple of weeks and its back in the shop! The last trip I was told rodents ate my wiring and that was the issue. Well almost 5k later and not even an month its back in the shop demonstrating the same behavior and issues. And of course that wasn’t covered under any of the warranties I purchased! I am beyond annoyed, furious, frustrated and aggravated! I just want BMW to take RESPONSIBILITY and I WANT OUT OF THIS PIECE OF JUNK! I have NEVER EVER been more disappointed in a DEALERSHIP or a VEHICLE! I am now going to contact the GM Randy Stien and see what kind of manager he is and see if he is aware of this FIASCO! How can I believe ANYTHING I am told about my vehicle?? All I can say is this isn’t over! I do plan on getting to the bottom of this and I won’t keep playing these games! And YES I purchased every single warranty offered except the windshield! And I have already had the windshield replaced! I opted to no longer work with Harry Fernandez due to personality differences. I chose to work with Omar Reyna another service coordinator now that its back in the shop and Omar is attentive and transparent with me. We shall see what transpires in regards to the vehicle diagnostic evaluation on this visit! It should be INTERESTING! It was towed in Wednesday morning let the guessing games begin! More