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BMW of Clear Lake

Webster, TX

4.7
452 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 452 reviews

March 30, 2024

I love this dealership! ! I strongly recommend that you ask for Heather the Service Advisor; she is very nice and very helpful. More

by mikem11.mh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Apr 04, 2024 -

BMW of Clear Lake responded

That's fantastic to hear! We're thrilled that you love our dealership and appreciate your recommendation for Heather, our Service Advisor. We strive to provide excellent service, and it's wonderful to know that Heather was very nice and helpful during your visit. We're here to help and value your feedback!

March 30, 2024

BMW clear lake is a great dealership. Very professional and efficient. Chip has been my service advisor for all my BMW purchases and does an amazing job. He is very honest and professiona More

by JCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Apr 05, 2024 -

BMW of Clear Lake responded

Thank you for sharing your experience with BMW of Clear Lake and Chip! We're thrilled to hear that you've had such positive interactions with our team, especially Chip, who exemplifies our commitment to honesty and professionalism. We appreciate your recommendation and look forward to continuing to provide excellent service for all your BMW needs.

March 29, 2024

Shona Brown was amazing and very helpful. She answered all our questions and definitely made us feel comfortable with our decision! More

by Grisceldaramirez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shona Brown
Apr 04, 2024 -

BMW of Clear Lake responded

It's fantastic to hear that you had a great experience and that Shona provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

Andrew G. was great! One of the best experiences we've had buying used. Very attentive, great follow up, and a fair negotiation on our trade in.. They even b More

by b_family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Guerrero
Apr 04, 2024 -

BMW of Clear Lake responded

That's fantastic to hear! We're thrilled that Andrew provided you with a great experience and went above and beyond to ensure you got the vehicle you wanted. We're glad that you found the negotiation fair and that we could bring in a vehicle from another location for you.

March 24, 2024

They've taken care of my tire issue swiftly and fixed it. Thanks for the awesome work. More

by Ratheesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Mar 27, 2024 -

BMW of Clear Lake responded

You're welcome! We're glad that we could swiftly take care of your tire issue and provide awesome service. We appreciate your feedback and look forward to serving you again!

March 22, 2024

As always, I received great service. My service technician (Chip Chappe) has always steered me straight. He, and the team, truly seem to have my best interest in mind and is one of the More

by dealchris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappe
Mar 27, 2024 -

BMW of Clear Lake responded

It's wonderful to hear about your positive experience with Chip and our team! We're glad that we have consistently provided you with great service and that you feel we have your best interests in mind. Thank you for your loyalty, and we look forward to continuing to serve you in the future!

March 21, 2024

By far the best experience I’ve ever encountered getting my car serviced. Everyone was extremely nice and knowledgeable. They made sure I was comfortable and kept me up to date on my vehicle. Highly recomme More

by Pao Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Mar 26, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

The service department caused damages to our car and refused to fix instead telling us it would be another $5000 in repairs. Crooked way to operate in our opinion. More

by texan37664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Mar 26, 2024 -

BMW of Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

BMW of Clear Lake responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 281-557-7105. I would like an opportunity to know more about your experience. I look forward to speaking with you. Service Manager Joseph Aguirre

March 20, 2024

Greatest service,outstanding communication and patience with you as a customer. Real fair pricing and excellent professional repairs. Returned our vehicle clean and ready to go back in service. More

by Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip chaffie
Mar 22, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

Drove in and was immediately assisted. No standing around and wondering what to do. Was helped by Omar, who kept me informed, and how much my car service would cost. Also asked about some More

by kelkel34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 22, 2024 -

BMW of Clear Lake responded

That's great to hear! We're glad Omar provided you with prompt assistance, kept you informed, and took care of the repairs for you. Thank you for choosing Clear Lake for your service needs, and we look forward to serving you again in the future!

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