BMW of Clear Lake

Just the truth and my experience : I already had a pre-approved loan ready but the dealer would only negotiate the price if I applied for their dealership loan...., the results? The dealership loan of pre-approved loan ready but the dealer would only negotiate the price if I applied for their dealership loan...., the results? The dealership loan offered a higher interest rate and my credit score took a 10 point hit from the unnecessary inquiry...., We ended up using my pre-approved loan anyways. They were unwilling to negotiate the extended warranty so I passed...., about a two weeks later I reconsidered and ask about buying the extended warranty, they raised the extended warranty price an extra $1,700 more (claimed it was policy) but were willing to take off a grand as if they were giving me a deal!? In the end it was still $700 more than the original price so I passed for the second time. Last but not least I Fedex them the down payment on the car in cashier's check format, for about 7-8 hours they could not located the already delivered and signed Fedex package enclosed with the down payment! BMW is a premium brand and a BMW dealership should provide premium service.My experience with BMW at Clear Lake was disappointing and unsatisfactory. More

I am always impressed with the Clear Lake BMW team. From the purchase of BMW to the level of service I have received during ownership…second to none. My most recent visit was no exception. My service a From the purchase of BMW to the level of service I have received during ownership…second to none. My most recent visit was no exception. My service advisor was James and he was extremely helpful. For start to finish…highly recommended. More

Great customer service, attentive, clean. Answered any questions or concerns I had and always checked up on my while in the lobby. Answered any questions or concerns I had and always checked up on my while in the lobby. More

Chip is the best and only service advisor I trust with my car. He is top notch and always takes good care of my car. car. He is top notch and always takes good care of my car. More

Bought two cars here. Excellent Sales process. Financing was a literal breeze. Offices are top tier. Special mention goes to my Sales Associate Alex and Finance Manager An Excellent Sales process. Financing was a literal breeze. Offices are top tier. Special mention goes to my Sales Associate Alex and Finance Manager Antony. Very professional and efficient service. Thank you. See you soon. More

The service is always fantastic. Cheryl Simmons is my service advisor and she is one of the main reasons I keep coming back. Cheryl Simmons is my service advisor and she is one of the main reasons I keep coming back. More

Outstanding customer service provided by David Tyson. The dealership is located at a very accessible area The dealership is located at a very accessible area More

The best ! For 35 years ! Chip Chappee is my service manager. I have had 3 BMW's. All ervicedby Chip ! For 35 years ! Chip Chappee is my service manager. I have had 3 BMW's. All ervicedby Chip ! More

Excellent service, extremely knowledgeable service representative (Chip), wonderful customer experience, and as always. on time and to the highest standard. representative (Chip), wonderful customer experience, and as always. on time and to the highest standard. More

It was easy to schedule the appointment and the service and customer orientation were great. and customer orientation were great. More