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BMW of Clear Lake

Webster, TX

4.7
452 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 452 reviews

July 13, 2024

Prompt and great service by the service staff. It was easy to use the website to make my appointment. More

by lldennis128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy, Dereck Penrod, Joshua Rucker
Jul 13, 2024 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 19, 2024

The brake fluid service was fine. The inspection found a leaking Thrust Arm and the dealership is saying that the CPO warranty doesn’t cover this item. What good is the warranty, beca More

by edandbec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Creacy
Jun 21, 2024 -

BMW of Clear Lake responded

Thank you for your feedback. Unfortunately, the CPO BMW Warranty has policies and guidelines that we must follow as a franchised dealership. This CPO warranty uses an exclusionary items list which includes bushings and rubber components that are not covered under this policy. If you would like to speak to me regarding the policy and procedures, Please, feel free to reach out to me. Thank you for understanding Fidel Garza Service Director 281-557-7004 fgarza@mccallgroup.com

June 18, 2024

It was easy to get a schedule according to my preference. High quality service and great customer orientation. More

by Walter T Carvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Creacy
Jun 20, 2024 -

BMW of Clear Lake responded

Walter, thank you so much for the positive review! Thank you again for the great review!

June 13, 2024

Here at BMW Clear Lake you will find great deals. They treat you like family and the service is great and quick. Don’t hesitate to visit this dealer to buy your new or pre-owned vehicle. They are al More

by Bricilides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 14, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Chip clearly communicates what the problem is with your vehicle and provides fair pricing and a reasonable timeline for completion. More

by agdpad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
Jun 13, 2024 -

BMW of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Love the dealership and the service that they have to offer. Love the setting as well . More

by living4god2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas
Jun 13, 2024 -

BMW of Clear Lake responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 05, 2024

I always have a good experience at this service center and this time was no different. Cheryl Simmons was responsive and understanding and friendly More

by Rdc_766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simmons
Jun 07, 2024 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 04, 2024

Very friendly, professional and timely service department staff. This visit especially. Luckas was there to help with my a/c issue and helped to get my problem fixed. More

by vic.nunn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Messelink
Jun 07, 2024 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Luckas! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 04, 2024

Very helpful, Cheryl Simmons in service helped me out and gave great consistent communication. Service bays clean and quality work i expect from a BMW dealership More

by Jamesp9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Simmons
Jun 07, 2024 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Cheryl Simmons at BMW of Clear Lake! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 01, 2024

This dealership is very attentive to the customer's needs. They are knowledgeable about the cars and it's components. More

by vportersimms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iah Dang
Jun 02, 2024 -

BMW of Clear Lake responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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