BMW of Clear Lake

Excelente Customer service! When I think their service can’t get any better, it does. When I think their service can’t get any better, it does. More

The service I received was done with both efficiency, and concern. The efficiency I was most concerned with was how well the work was done. My drive home convinced me that the efficiency goal was met. My con concern. The efficiency I was most concerned with was how well the work was done. My drive home convinced me that the efficiency goal was met. My concern was whether or not my Service Advisor and the technicians who worked on my car would be considerate of my wait time. I was pleased to find that they were. More

Excellent environment and professional staff that adds confidence that my car will be repaired thoroughly. confidence that my car will be repaired thoroughly. More

Wow, great service from the moment you drive in! The advisor you talk with is concerned with the issues you present and is willing to check out options to help correct and get you back on the road! The advisor you talk with is concerned with the issues you present and is willing to check out options to help correct and get you back on the road! More

If you buy a car here, make sure it’s not from Matthew Hernandez. I was in contact with Matthew regarding a used X5 my wife and I were interested in at 9:14 am today. We exchanged a few texts and Matthew Hernandez. I was in contact with Matthew regarding a used X5 my wife and I were interested in at 9:14 am today. We exchanged a few texts and Matthew said to text him when we were on the way so he could have everything set. I filled out the online financing application at 11:30 am. At 12:15 pm, we texted Matthew to say we were on our way. Coming from Spring, it was an hour drive down to Clear Lake. Upon our arrival we were told there was a sale pending and that if it fell through, we were next in line. “It was a matter of minutes between when you got here and the other customer trying to buy it.” We contacted the dealership first, filled out the financing app and were on our way to the dealership. The time when this other person called was only a matter of minutes before us getting there, but not a matter of minutes from when you knew we were on our way. Why didn’t you tell the other person there was another party interested and on their way and if it fell through THEY would be next in line? Wasted over three hours of our time between two hours driving and the time we waited around the dealership. Everybody else we interacted with was nice. The dealership looked good. But stay away from Matthew Hernandez. He doesn’t care about you or your time. Only the he cares about is his commission. More

Always get great customer service when I bring my car in. No issues with service and I got my car back the same day. No issues with service and I got my car back the same day. More

Very courteous and knowledgeable and took the time to chat with me about my vehicle and upcoming service appt. chat with me about my vehicle and upcoming service appt. More

The few times I have need to go to the dealership has been very stress free and easy. This last time, Lukas was so helpful with informing me about what my car needed and made the whole process seamless. been very stress free and easy. This last time, Lukas was so helpful with informing me about what my car needed and made the whole process seamless. More

Was pleased with how quickly the repair was done. However, this was an insurance claim, and they overcharged for labor. Now I may have to make up the difference from what Progressive will pay. However, this was an insurance claim, and they overcharged for labor. Now I may have to make up the difference from what Progressive will pay. More