BMW of Cincinnati North

Great Customer Service I just bought my first BMW and what an amazing experience. The staff here is fantastic and extremely helpful. Igor made the buying experience fun and I just bought my first BMW and what an amazing experience. The staff here is fantastic and extremely helpful. Igor made the buying experience fun and I look forward to having a continued relationship with him on any future vehicle purchases. More

The best service department I have ever dealt with! The service department is very accommodating especially with providing service loaners. From the guys in the garage that first check you in to Dana w The service department is very accommodating especially with providing service loaners. From the guys in the garage that first check you in to Dana who always remembers me. Always very friendly and professional. The best service department I have ever dealt with. More

Always outstanding service!! Every time I have visited for service...or sales, I am amazed at how friendly and accommodating the staff is at this location!! Always leave with a sm Every time I have visited for service...or sales, I am amazed at how friendly and accommodating the staff is at this location!! Always leave with a smile! More

Great customer service Wow! I am currently driving a new 2017 X5 from BMW of Cincinnati North. This is my third BMW from this dealership. In the past, I purchased an X3; mos Wow! I am currently driving a new 2017 X5 from BMW of Cincinnati North. This is my third BMW from this dealership. In the past, I purchased an X3; most recently, I have leased two X5s. I love the X5! It’s the perfect size for my needs. I rely on the safety features as well as the vehicle’s outstanding performance. The look and size of the car has kept me coming back to it. While the car is outstanding, the primary reason I return to this dealership is working with Clay Moorhead, Internet Sales Manager. I found Clay to be friendly, knowledgeable and honest in his dealings with me. He has great patience, as I tend to ask a lot of questions. Clay spent a good deal of time with me when I bought my first X3. When I was ready for the next step up, Clay guided me through my options. I took a loaner X5 for the weekend and was sold on it! Clay is more than a sales manager to me, he’s become a trusted friend. I will continue to work with him in the future. My brother has also purchased 2 BMWs from Clay – we think he’s great! I also want to give a “shout out” to all the staff I encounter when I am at the dealership. Everyone in the service department is very polite and friendly. The two Chris’s in the department are welcoming and personable. The customer service is outstanding. Thanks guys! I appreciate all you do. I am a very satisfied and loyal customer. - Edna Koptish More

Noteworthy The ENTIRE sales team at BMW of Cincinnati North from Shujaat Siddiqui, the General Manager to Brad Schultz, our Client Advisor to Aatir Barlas, our P The ENTIRE sales team at BMW of Cincinnati North from Shujaat Siddiqui, the General Manager to Brad Schultz, our Client Advisor to Aatir Barlas, our Product Genius to Mike Donohue, our Financial Advisor, is one to emulate. Our original purpose of visiting the store was to look at an exterior color of an X5 35i we were considering purchasing out of state. We left a couple of hours later with a fully loaded X5 50i, at a fantastic purchase price! The purchase was solely based on our needs and wants, not for a single moment did we ever feel we were being sold. In addition to these critical factors, the customer service is dynamite, the facility is attractive, and the accommodations are top notch. We visited every BMW store in Cincy and Dayton plus a hand full of other luxury car stores, BMW of Cincinnati North is in an elite class of their own. More

Great Service, no game-playing Brad Schultz made it very easy, fast and painless. He had everything ready when I walked in the door. Great team that actually listens to the customer Brad Schultz made it very easy, fast and painless. He had everything ready when I walked in the door. Great team that actually listens to the customer! More

Recommend them They did a great job of explaining all the features of the car.Great to work with from start to finish. I would highly recommend them They did a great job of explaining all the features of the car.Great to work with from start to finish. I would highly recommend them More

Very accommodating The team at BMW is fantastic. While waiting, I had a conference call to attend and the Service Manager took time to find a quiet place for me to set The team at BMW is fantastic. While waiting, I had a conference call to attend and the Service Manager took time to find a quiet place for me to set up. More

First time BMW First time buying a BMW and we loved the experience the dealership provided. Great people , no pressure sales and very knowledgeable and you can tell First time buying a BMW and we loved the experience the dealership provided. Great people , no pressure sales and very knowledgeable and you can tell they want this to be a first of many great experiences. More

Much improved My last few visits had been nowhere near as positive. This was a very refreshing change. The whole team was generally much more responsive and helpful My last few visits had been nowhere near as positive. This was a very refreshing change. The whole team was generally much more responsive and helpful than in past and car was cleaned more thoroughly. Great cultural change. I would suggest looking for opportunities to connect service with bodywork - I asked for someone from the body shop to take a look and it was a bit of a foreign concept - Dana initially suggested I take it down there. She did pivot quickly however when I suggested this should be something the team should be able to take care of. The estimate was there when i picked the car up but I was a little surprised how high for a relatively small defect. More