BMW of Cincinnati North

Courteous, friendly, time efficient, systematic I was able to get my appointment in a convenient and timely manner. The service rep was courteous and friendly. The service was done prior to time p I was able to get my appointment in a convenient and timely manner. The service rep was courteous and friendly. The service was done prior to time promised. Saved me time, which was much appreciated. The waiting area was clean and had coffee and refreshments. Wi-Fi and other resources available which made it convenient for me to work when I was waiting Overall, excellent service center. More

Most Pleasant Car Buying Experience Ever At BMW North I experienced the most pleasant car buying experience ever. The salesman, Chris Lykins, listened to my desires and followed through. He At BMW North I experienced the most pleasant car buying experience ever. The salesman, Chris Lykins, listened to my desires and followed through. He was absolutely true to his word from start to finish. There were no shenanigans. There was no pressure applied and things were actually enjoyable. I will absolutely use BMW North again. Like in a couple of years when my wife needs a new car! More

Check Engine light The service is prompt and polite with a smile. This time it was busier than usual as I understand the department was one man down recovering from sur The service is prompt and polite with a smile. This time it was busier than usual as I understand the department was one man down recovering from surgery, but Dana kept it moving with help from rest of staff, got the loaner set up, communicated by text and email and phone to keep me up to date. The light went back on after replacement of heat exchange sensor and rear brakes, but I blame that on our crazy weather lately. I will check back with service to see if I need further evaluation. Thank you. More

Purcase of 5 series Chris has always been great during the sales process. Easy to work with and is great with information and exploring other options. Follow-up is very Chris has always been great during the sales process. Easy to work with and is great with information and exploring other options. Follow-up is very good. His helpfulness goes way beyond the sale and is a great resource for any issues that arise. Would always recommend Chris. More

Oil Change The service is always polite and prompt, starting from when you pull your car into the service area. We were greeted by two very pleasant gentlemen, C The service is always polite and prompt, starting from when you pull your car into the service area. We were greeted by two very pleasant gentlemen, Chris Freeman, and Dashon Smith. Then our Service Adviser Mr. Corey Hart explained what this visit entailed and about how much time was involved, The service was completed on time and the vehicle was returned clean and ready for more fun driving! More

Tire Blowout / Repair The service I received at BMW North was beyond belief. And I mean that in a good way. Their attention to detail was phenomenal. Don Johnson and his The service I received at BMW North was beyond belief. And I mean that in a good way. Their attention to detail was phenomenal. Don Johnson and his colleagues performed the repairs and logistics seamlessly. I arranged both of my European Deliveries 330ci in 2004 and now a 235M through this dealership with John Ogden's guidance. All of my dealings with them have been outstanding. More

Amazing! I was able to schedule an airbag recall with in a week when the "other"dealership was 3+months out. Greeted with top notch professionalism. Updated al I was able to schedule an airbag recall with in a week when the "other"dealership was 3+months out. Greeted with top notch professionalism. Updated along. Great crew, was treated like a princess! Thank you BMW north!! More

Great service, but slower than expected I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are I’ve only had our new BMW car about a year, so i’ve only had to use their service department a few times. The people who staff the service areas are always great, with positive attitude, respectful, explain service in detail, and take time to answer any questions you may have. They are a great service culture! My only complaint is that every time I have been there the actual work far exceeds the time they quoted. Having an appt does not make any difference as they always seem to be backed up. As a result, they have compensated with giving me a loaner car while they keep my car to get the work complete, but it is hard to plan your schedule when their quoted work times are not accurate. Last time they said 3-4 hours needed for a repair and after 4 hours they told me the work hadn’t started yet. This has happened each time i’ve Been there, even for just an oil change. Not sure if this is just my luck but I now assume everything will take 3-4 times longer than quoted. However they have a great team who treats you well and the work completed is always done right, so we will continue to go here. More

Outstanding Team was great from the moment I left my car for service to the time I picked up the next day. Friendly and very helpful. Team was great from the moment I left my car for service to the time I picked up the next day. Friendly and very helpful. More

Service and Environment excellence I was very please with the efficiency of dropping my vehicle off without an appointment (I always call before though!) and the speed of inspection. I was very please with the efficiency of dropping my vehicle off without an appointment (I always call before though!) and the speed of inspection. Service was busy when I arrived and a new service advisor was in line for the next client. Don Johnson wrote up my RO as this service advisor was busy, then it went to her per process. Later Don took over as my advisor due to the convoluted nature of my repair and my particularities. This was acceptable and welcomed. I was please with my service, the condition of my car upon delivery, and the General Manager of the dealership (Who has a foreign name, says it very fast as if your suppose to pick up on what it actually is the first time he says it...) and Don Johnson’s willingness to work with me on a just out of warranty issue. Only thing I was displeased with: While my vehicle was in for repair, in various stages of completion, I received three (3) emails requesting that I schedule my next appointment. Felt like that was a little much. More