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BMW of Cincinnati North
Cincinnati, OH
1,153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,153 Reviews of BMW of Cincinnati North
May 02, 2019
New BMW 540i purchase My sales associate Brad Shultz was a pleasure to work with. His knowledge of the vehicle and the low pressure sales made for a very good experience. I My sales associate Brad Shultz was a pleasure to work with. His knowledge of the vehicle and the low pressure sales made for a very good experience. I also cannot say enough for the finance team. I can not recommend BMW of Cincinnati North more. More
by Allen K
Employees Worked With
Brad Schultz
May 02, 2019
Friendly and professional service adviser I usually have my car serviced either in "The BMW Store" or here (BMW of Cincinnati North). I have great experience in both places. However, I prefer I usually have my car serviced either in "The BMW Store" or here (BMW of Cincinnati North). I have great experience in both places. However, I prefer coming here when the job is a little complicated. These guys seem more able and knowledgeable. They always do a superb job. The service advisers I worked with also are very professional and accommodating. I certainly would recommend this service centre to anyone, who wants to get the job done without any hassle. More
by KSHAWKAT
Verified CustomerEmployees Worked With
Margo Hunley, Dana Eby, Ryan Laber
May 02, 2019
Unimaginable experience this time Car was serviced appropriately but for the first time at this dealership. Someone went through my belongings in my car including my computer my cloths Car was serviced appropriately but for the first time at this dealership. Someone went through my belongings in my car including my computer my cloths. Took all the cash from the car glove box and storage compartment. I am worried about my personal information stolen by that particular person who did this. Last thing I expected from dealership is this kind of behavior. Someone need to look at it to protect other customers More
by drrafiuddin
Employees Worked With
Dana Eby
May 02, 2019
Decent car, nickel and dime service after the sale I would not buy a BMW from this dealership. The service dept is in chaos and sales knows it. Lexus outshines this dealership in all areas. I would not buy a BMW from this dealership. The service dept is in chaos and sales knows it. Lexus outshines this dealership in all areas. More
by DPENLEY103
Employees Worked With
Ryan Laber
May 01, 2019
Great Service and the folks there are very welcoming. My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back on My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back once my vehicle was finished being serviced. More
by A.MECHLEY.III
Employees Worked With
Sophie Kidd
April 30, 2019
Terrible experience by people who don't care about you Terrible experience with this staff. Brought my 3 series in for a recall since they are known to catch on FIRE. So I bring it in after scheduling an a Terrible experience with this staff. Brought my 3 series in for a recall since they are known to catch on FIRE. So I bring it in after scheduling an appointment for 7:30. I get there 7:20 before anyone else, I knock on the door and they see me standing at the door and make eye contact with the employees but they just ignore me. So I guess they won't even come to the door to let you know where you should go or do for a recall. 3 minutes before opening other customers and start pulling their cars up near the service door. I guess that's the protocol? Would have been nice to know that if they took the liberty to come to the door instead of making me stand there like a fool. Lost my place to 2 other people because I was unclear on what I needed to do. After that, they said the car will get done today. No update throughout the day. They said the car would be ready by 3 pm. I then get a text saying the car hasn't even been taken back and that it won't be ready today. So basically, I came in before everyone, but I was last to get service. On top of that, they didn't give me a rental. They said all their rental cars were out. Even though I was going to be without a car and even though I came before many people, I would not get a rental or any accommodation to get to work. They couldn't even call me a Lyft to take me to work and would have to commute at my own expense. Little was done to mitigate the situation and definitely felt like I wasn't getting treated as fairly. Maybe it's because I'm just there for a recall and not actually spending money? Well, guess I won't be spending money there in the future. I was told the car would be ready in the morning. It wasn't. Come to 3pm, car was JUST going in for service. So a day and a half later, I was just getting service. And then two hours later the car is ready to get picked up. That's the absurd part, it was a 2-3 hour job yet they wanted me to drop the car off at 7:30 am just to be told to wait a day and a half just to get service. No reimbursement for the $30 I spent on Ubers. Their excuse was "well, there's no charge on the service". Waited around 30 minutes to speak to a manager and kept brushing me off so I left. Long story short, if you need work done, avoid this place. Customer service is trash. Of course they'll gladly put you into a $80,000 car but if you need any service done, avoid it. While I can't say if I will be buying another BMW in the future, I can definitely say that I will be taking my business elsewhere. Btw the 'managers' name is Ryan in case you want someone to avoid. More
by AYMAN07
Employees Worked With
Corey and Ryan the manager
April 30, 2019
First time service I brought a 2008 I bought from out of state to BMW North to get a thorough inspection of the vehicle. They were able to not only tell me what issues t I brought a 2008 I bought from out of state to BMW North to get a thorough inspection of the vehicle. They were able to not only tell me what issues the car has but also how urgent each issue was. The online report offers images and information about each and every service they offer and perform. Customer service was efficient and top notch. I will definitely be doing all my tuneups and work to them! More
by KK
Employees Worked With
Dana Eby
April 29, 2019
BMW North is the BEST The salesman Brad Schultz was so easy to work with and gave me a good price. He put me at ease and made me the buying process easy. BMW has the best s The salesman Brad Schultz was so easy to work with and gave me a good price. He put me at ease and made me the buying process easy. BMW has the best selection of certified preowned cars and they are SO much more approachable and easy to work with compared to the old BMW store on Stewart that doesn’t want to talk to you unless you are sending $50k. Thank you BMW North! I’ll be back!! More
by KYLA
Employees Worked With
Brad Schultz
April 28, 2019
Great team, great to work with! Every time I bring my cars in for service, I have no doubts or concerns. I will always be dealt with fairly and promptly. I am now on my third BMW lea Every time I bring my cars in for service, I have no doubts or concerns. I will always be dealt with fairly and promptly. I am now on my third BMW leased through Jake Sweeney and sixth BMW overall, and cannot remember ever having a bad experience. More
by Timpowell
Employees Worked With
Devon, Chris Owens, Aatir Barlas, Brad Schultz, Dana Eby, Shaun Snelling
April 28, 2019
Car is still doing what I brought it in for My car was misdiagnose the work that has been done hasn’t solve the issue. The shop foreman replace and additional part and the problem continues My car was misdiagnose the work that has been done hasn’t solve the issue. The shop foreman replace and additional part and the problem continues More
by MYSONTHEMOOR
Employees Worked With
Dana Eby, Ryan Laber
