BMW of Cincinnati North

No pressure Brian Williams made my purchase quick and easy. First time BMW used car owner. Most paperwork completed with Brian online due to my busy schedule. Th Brian Williams made my purchase quick and easy. First time BMW used car owner. Most paperwork completed with Brian online due to my busy schedule. Thanks again Brian. More

Purchase of X3 I have to say that my experience at BMW North was excellent. I had previously purchased a car at the BMW store in Cincy and we stopped there first. Th I have to say that my experience at BMW North was excellent. I had previously purchased a car at the BMW store in Cincy and we stopped there first. They could not find my car and the follow up went 4 days without a word so we went to BMW North and even though I called after hours on a weekday, I was to swing by the next day and they showed me a couple of cars that fit my need. After the salesman went thru the array of options for these cars, we settled on what we really needed and he was able to find a car on his lot that was exactly what we needed. I really felt that we were important customers even though we didn't purchase the most expensive car on the lot. More

Used car purchase We were pleased with the personal service we received. We know your service Manager Ryan and he got us in contact with Qasim who treated us great. We were pleased with the personal service we received. We know your service Manager Ryan and he got us in contact with Qasim who treated us great. Thanks More

First class care Great communication, wonderful product, no surprises. Everything was well explained. I love my new vehicle! Very nice extras included, but without fan Great communication, wonderful product, no surprises. Everything was well explained. I love my new vehicle! Very nice extras included, but without fanfare. I would buy here again. Probably the best vehicle purchasing experience I’ve had. More

Awesome Customer Service Client Advisor & Lease End Specialist Tyler Schmidt provided AWESOME customer service in helping me through the lease end and purchase process. His co Client Advisor & Lease End Specialist Tyler Schmidt provided AWESOME customer service in helping me through the lease end and purchase process. His constant communication with me over the weekend with getting my car serviced and helping me through the finance purchase process was outstanding. The only thing to be improved is the wait time to see a finance & closing agent at the dealership...waiting hours on a Saturday was inefficient. There needed to be more finance / document sign off staff present. More

Nothing better in Tri-State Fantastic customer service from the first phone call. Helped me find exactly what I was looking for before I even knew what I wanted. looking forward Fantastic customer service from the first phone call. Helped me find exactly what I was looking for before I even knew what I wanted. looking forward to buying my next car and many more from BMW North More

New car lease I went to the dealership essentially to validate buying a competitor's product. The rep showed me the car I asked for with no waiting and no pressure I went to the dealership essentially to validate buying a competitor's product. The rep showed me the car I asked for with no waiting and no pressure. After driving it I said it wasn't't for me. Without any argument he thanked me for my feedback and asked if I had seen a different model - recently arrived and at the upper end of my range. I hadn't seen it; he didn't offer a test drive because he could tell I was in a hurry and he was pretty smart. I asked to drive the car and loved it. I told him that because it was a big change from my original intent I wanted to think about it. Again, no pressure. He emailed me information about the car I liked in the color I wanted, but did not call me. I called him the next day and said I wanted to talk to him about it. I went back in and made a deal with no hassle. The car arrived when they said it would, all the costs were exactly as he agreed to and the car, and the dealership staff, were ready when I arrived. I was out of the dealership in about 45 minutes largely because I spent 20 or 25 learning the features of the car. More

Online purchase Qasim is very knowledgeable and has a no pressure approach. I bought an 06 lotus Elise online from him. He was very helpful throughout the process. Fr Qasim is very knowledgeable and has a no pressure approach. I bought an 06 lotus Elise online from him. He was very helpful throughout the process. From purchase to shipment to Massachusetts. He was attentive from start to finish. I highly recommend him. More

Service is excellent and timely.. an outstanding car with outstanding service. Staff is very ,courteous and friendly.. Ed Besl was very helpful and knowledgable in his and timely.. an outstanding car with outstanding service. Staff is very ,courteous and friendly.. Ed Besl was very helpful and knowledgable in his recommendation and selection of my new car order 2020 M2. Colonel Dean Smittle, USAF, Ret. More

Great Out of State Experience I live in Florida, but was looking for a very specific vehicle, so I expanded my search nationwide. Finally one popped up at this dealership. Called t I live in Florida, but was looking for a very specific vehicle, so I expanded my search nationwide. Finally one popped up at this dealership. Called the dealership and was fortunate to have Brad answer. Working with him was a breeze, his communication was top notch. Purchase process went very smoothly even over the phone/in the mail. He went above and beyond to help me get the car shipped to my house. Highly recommend. More