BMW of Cincinnati North

Questionable Diagnosis Brought my 2003 530i in for a “check coolant level” light which came on a couple of times, despite no evidence of a significant leak. On a previous i Brought my 2003 530i in for a “check coolant level” light which came on a couple of times, despite no evidence of a significant leak. On a previous inspection in October of 2019, I was told there was some evidence of coolant seepage around the water pump, but that it was minor. This time, however, I was told that the radiator was cracked, and that it should be removed and replaced — for about $1,000. At the same time, the coolant system was checked OK on the multipoint inspection! I was then told that the inspection revealed a leaking VANOS oil line. As my 530i consumes an excessive amount of oil, I asked if this could be the cause, and was told that it could very well be. So I authorized the repair, for another $400. I had not driven 50 miles before the “check oil level” light came on again. This tells me two things: (1) that the VANOS repair didn’t do anything to solve the problem, and (2) the OK check of the oil system on the multipoint inspection had clearly been pencil whipped — I doubt they even pulled the dipstick. Finally, I was told the inspection revealed a leaking power steering reservoir and hoses, and that replacement, while not critical, was recommended. Yet, in October of 2017, those hoses were replaced, and now you’re telling me they’re leaking again? Between the coolant, oil, and power steering systems, I have spent over $2,000 in less than three years. I am beginning to seriously question the integrity of Jake Sweeney’s service. This is a shame, as in all other respects, I have always received friendly and courteous service. I More

used vehicle purchase The dealer found the right car for us after the used car we were looking at wasn't what we wanted. It was a long day there but the car was perfectly d The dealer found the right car for us after the used car we were looking at wasn't what we wanted. It was a long day there but the car was perfectly detailed and they even took the time to walk us thru the vehicle's operation and infotainment system. Great customer service even for a used vehicle. It was clear that each purchase is important to them and each customer carries value. More

OUTSTANDING service at BMW of Cincinnati North ! Outstanding customer service experience by Brad Schultz at BMW of Cincinnati North today ! A couple of weeks ago, I had no plan nor intent to upgrade Outstanding customer service experience by Brad Schultz at BMW of Cincinnati North today ! A couple of weeks ago, I had no plan nor intent to upgrade my BMW. I received a general courtesy check-in email from Brad who sold me my 328i about 3 years ago. I was impressed that he remembered me, and very quickly became curious on what vehicles he had available. In a very short period of time, he provided me with customized options and specifics on what I could get as a trade-in. Needless to say, I just walked away from BMW of Cinci North with my new 340i GT and could not be happier !! A HUGE thanks to Brad Schultz and Royan Morris for their fantastic help, efficient service and making the entire purchase process super easy.. See you guys in 2-3yrs time :) More

Nicely Done!! Friendly service. Getting the paperwork for the financing was very slow. Royan told me having computer problems plus he was helping one of the other Friendly service. Getting the paperwork for the financing was very slow. Royan told me having computer problems plus he was helping one of the other finance persons by reviewing/training her. Jeff surprised me with a set of rubber floor mats placed in the trunk! He also delivered the car to my home in Louisville another big plus! More

Wish every car buying experience was like this We had a great experience with Jeff and Royan - such a pleasure to work with. They are great guys who were honest, helpful and understanding throughou We had a great experience with Jeff and Royan - such a pleasure to work with. They are great guys who were honest, helpful and understanding throughout the entire process. We love our car and highly recommend this dealership! More

This dealership is amazing. They are amazing to work with, and are with you every step of the way. They make you feel so special and like you are the only customer there. with, and are with you every step of the way. They make you feel so special and like you are the only customer there. More

Fabulous Customer Service! Kiya and Clay were amazing to work with! They were understanding of my needs and super helpful to help me find the right car! Clay was always there wi Kiya and Clay were amazing to work with! They were understanding of my needs and super helpful to help me find the right car! Clay was always there with a joke and Kiya is the sweetest person and super patient while I was being indecisive. More

Fantastic! Fantastic service and excellent experience! Thank you so much for your time! I'm enjoying the car so far, and haven't had any issues that I can think Fantastic service and excellent experience! Thank you so much for your time! I'm enjoying the car so far, and haven't had any issues that I can think of. More

Thank you to Brad Schultz and the entire BMW team who made my entire car buying experience a pleasure! Brad was an awesome communicator and for back to me immediately when I inquired about the car. He to made my entire car buying experience a pleasure! Brad was an awesome communicator and for back to me immediately when I inquired about the car. He took me through a test drive where he showed me all the features of the car. Plus, he ensured the finance process was smooth and quick! He had me in and out the door with car keys in hand. The entire team and experience was truly great. AND I love my new car!!! More

Wowed by Attentive & Courteous Service Thank you Brad Schultz & Robert Sabbagh for an enjoyable car buying experience. It was a unique 4 month journey, but my wife is extremely pleased with Thank you Brad Schultz & Robert Sabbagh for an enjoyable car buying experience. It was a unique 4 month journey, but my wife is extremely pleased with the final selection, value and overall guest service. Thank you! More