BMW of Catonsville - Service Center

Always a pleasure. It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to It's always a pleasure to have my cars serviced at BMW of Catonsville. Cindy Hahn is always professional, courteous, efficient and just a pleasure to work with. I never have to find her to get a status update, she's always one step ahead of me. She's a great asset to your business. More

Customer Service Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. Have been a customer of Russel BMW for nine years. I brought my car in with indicator lights on.Excellent Customer Service by Jamie Brenneman. More

Service Review on my 325i Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimo Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!" More

Cindy Hahn - simply the best Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was fini Great service experience. Cindy is very knowledgeable and very friendly. She quickly wrote my service order and had me on my way. When my car was finished (earlier than expected) she called to let me know. And when I came to pick up the car she reviewed what was done. I was also impressed by Jessie both in the rental car process and in parts to pay my bill. She got a rental car very quickly and got my car quickly too. She is a knowledgeable and friendly person. Cindy and Jessie are good examples of what quality service should be. More

My experience Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure Great service, excellent work, both the service advisor Mr. Catalan and technician Mr. Carlyle were very detailed & efficient. It's always a pleasure when I visit this BMW dealership! More

Error message - Check engine light I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an ear I had an immediate problem and was able to get a next day appointment. Besides the problem I dropped the car off for, I had been made aware at an earlier date that there was a programming recall on my car. I also listed this service to be done. I dropped off the car using the night drop and I was called the next day with the results of the testing and repairs. My car was ready but I was out of town and i did not pick it up for a few days. I came into pick it up and even though I could have gone to the cashier to get my car, Ricky came over and went over the details of the findings again and sent me on my way. I appreciated the extra attention. More

Do not service your car here! I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change, I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle. So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car. Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place! Dr. Tonya Appleby More

Best Service Ever 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with 9 out of 10 times when your car needs to go in for service its not a happy visit, but the team at Russell always finds a way to bring happiness with the service and love they put into helping me with my service needs and doing the work that needs to be done quickly and efficiently. More

Outstanding Customer services I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of exper I use this BMW service center for the outstanding services, communication, and patience of Mr. Ricky Katalan. He is efficient and has a lot of experience working with customers. More

Good service but expensive, wish warranties covered more. I love the staff, loaner was very reliable. My car was ready the day that was told to me. I love the staff, loaner was very reliable. My car was ready the day that was told to me. More