BMW of Catonsville - Service Center

Service repair department I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is fri I gave a 5 star rating because every time I get my bmw serviced it's always a smooth and easy transaction. I usually am serviced by Keon and he is friendly and has great customer service. More

service poor follow up from service manager, even after we had a conversation about the level of service that was given, no follow up from service adviser eit poor follow up from service manager, even after we had a conversation about the level of service that was given, no follow up from service adviser either More

Exceptional service! BMW of Catonsville provides consistent, world class service to all their customers. I’ve purchased three vehicles from them and each time, I’ve been t BMW of Catonsville provides consistent, world class service to all their customers. I’ve purchased three vehicles from them and each time, I’ve been treated with exceptional service. I highly recommend BMW of Catonsville to anyone in the market for a luxury vehicle. More

Best customer relations and service! Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as al Had to get a last minute service as a walk-in again from running over a sneaky Maryland Pothole. As my service representative, Keon was awesome as always and got my tire replaced the same day on a timely manner. BMW of Cantonsville has had the best customer service I've had since owning a BMW and living in multiple cities over the years. More

Neil Taylor is the man! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! Ask for Neil, he’ll take care of you and your car. Don’t say I didn’t tell you. This man needs a raise! More

Service I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out o I bring my Bmw diesel to Keon at Catonsville. Great service beyond expectations. I had to deal with a manager for another thing. The manger went out of his way to help out. keon loves helping people so that’s a amazing gift to have. certainly makes a fun place . They always fix anything my car needs. More

Left Rear Tire Leak. My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow lea My car was due for its routine maintenance scheduled on 12/01/18. At the time of visit I requested for them to check the left rear tire for a slow leak due to low tire pressure on the dash board of my car. After visit I noticed on dash board air pressure was balanced on all tires. The next morning I noticed the same tire pressure lower than the other ones. It got worst after couple of days then warning signal came on dash board. I reported it when I received a call to do a survey on 12/04/18 when he asked me did I have superb service. I then received another call from Catonsville BMW to bring my car in on 12/05/18. Keon helped me through this inconvenience and was able to get my tire changed due to a nail puncture after an inspection. I can say that Keon did an amazing job and went above and beyond to get this problem resolved. Now that was superb service. More

Superior Service I always receive superior service from Jamie and the entire staff at BMW of Catonsville . I would never take my car anywhere else for service . I always receive superior service from Jamie and the entire staff at BMW of Catonsville . I would never take my car anywhere else for service . More

Greatest service ever experience My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy More