BMW of Catonsville - Service Center

Amazing Service Jaimie Brenneman is an amazing resource and service advisor at the BMW dealership in Catonsville. Jaimie and her co-workers are all very nice, but Jaimie Brenneman is an amazing resource and service advisor at the BMW dealership in Catonsville. Jaimie and her co-workers are all very nice, but Jaimie has done an exceptional job taking care of my car over the years. She is the reason that I continue to but BMWs and take my car to the dealership for service. I am most appreciative for her organizational skills, professionalism and her extensive knowledge that I rely on. More

Jaw dropping experience My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service advis My experience with BMW of Catonsville has been nothing but amazing. The professionalism this dealer stand behind is truly phenomenal. My service adviser Jammie Brennaman and Brittany Hill made my experience very pleasurable while my car was being serviced. Jammie Brennaman kept me updated on the progress of my vehicle and made sure my needs were met. The professionalism this dealer has is so remarkable, I bypass BMW of Towson.... More

Cantonsville BMW got it right. Finally! Thank you This is my second review for this dealership. It is with great pleasure that I write this UPDATE to my previous review titled "Pending a Solution to S This is my second review for this dealership. It is with great pleasure that I write this UPDATE to my previous review titled "Pending a Solution to Sirius XM." Mr. David Lee and his staff went above and beyond and did everything necessary to complete my purchase of my BMW by installing Sirius XM and at no charge to me, in my vehicle. I know some people will ask didn't it come with Sirius XM? That was the sticking point of my initial dissatisfaction. The 88 miles that I drove to get the car that I really wanted was worth the trip to Catonsville BMW. Absolutely satisfied and Fredericksburg Virginia. Thank you so much. More

Excellent Service The service I received was excellent. Neil does a great job getting me in and out quickly and the car is always ready when he tells me. Neil is very p The service I received was excellent. Neil does a great job getting me in and out quickly and the car is always ready when he tells me. Neil is very professional and a pleasure to deal with. He explains all service and options etc. More

Customer Service Was Excellent On 04-13-19 I took my 2006 BMW 325i in for a factory recall. After arriving at the dealership and leaving my car with one of the service technicians, On 04-13-19 I took my 2006 BMW 325i in for a factory recall. After arriving at the dealership and leaving my car with one of the service technicians, I was directed inside to the service desk. The next available customer service representative was Mr. Keon Tobin. Mr. Tobin was pleasant, respectful and informative. Mr. Tobin notified me that my car had approximately 3 different factory recalls that would be addressed that day. While the service was being performed on my car I left the dealership and felt comfortable that all would be well with my car after dealing with Mr. Tobin. I hope to encounter more people in business whom takes customer service as serious as Mr. Tobin and makes their clients feel valued before and after visiting their business. More

Outstanding Service! Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fa Outstanding service, very comfortable waiting area. Friendly service advisor who is very knowledgeable and helpful. Making my appointment is always fast and easy. Thank you Brittany More

Jaimie Brennaman is Amazing! I am a lifetime customer of BMW of Catonsville. Jaimie Brennaman and her team of professionals is the reason that I continue to purchase BMWs in gener I am a lifetime customer of BMW of Catonsville. Jaimie Brennaman and her team of professionals is the reason that I continue to purchase BMWs in general and specifically from BMW of Catonsville. Ms. Brennaman takes customer service to levels that I have not experienced before. She is extremely organized, communicates with me throughout the process of anything having to do with my car and truly listens to my concerns as we develop various options for solutions. Additionally, Ms. Brennaman is always friendly and makes you feel as though you are her only customer even though she is always has a lot going on. I want to thank Ms. Brennaman and her team at BMW of Catonsville for everything they have done to make my experience so great over the years. I am a lifetime BMW of Catonsville customer due to the exceptional service that I continue to receive. More

Service I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great ser I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great service, and I've provided 3 of my family members info who also purchased vehicles thanks to Keyon's great service and professional. More

Road Trip interrupted, BMW of Catonsville saved the day I was travelling from Philly to DC on business. As I exited the Harbor Tunnel the carl indicated that it was too hot and I should "drive moderately". I was travelling from Philly to DC on business. As I exited the Harbor Tunnel the carl indicated that it was too hot and I should "drive moderately". I pulled over, located the nearest BMW dealer and proceeded to BMW of Catonsville and drove into the service bay. I was greeted promptly, explained the problem to the service writer, Keon, and the mechanic. they indicated that the car would need to cool down before they could diagnose and since it was late afternoon it would be the next day before they would be able to diagnose or repair. They asked if I could stay nearby, I explained that I needed to be in DC that evening and inquired about rental cars. Keon arranged a complimentary loaner from Enterprise and sent me on my way promising to keep me posted. I arrived in DC in time for my engagement … my delay was about 60 minutes from dash warning message to back on the road. Keon texted me the next morning to let me know they were working on it and then called with a diagnosis, estimate and promise to have the car ready in time for my return form DC. Meanwhile Enterprise called to make sure all was right with the loaner and to make sure my pickup experience was satisfactory. I returned to pickup the car on my way home and it was ready and waiting as promised, freshly washed. My off the road time to return the loaner and pickup my car was under 30m. All things considered this could not have gone any better. This was not my home dealer but a dealer who had never seen me before. They treated my like a valued customer and made sure that I was not stranded. All of this for a seven year old out of warranty car bought elsewhere. It was an awesome experience. I know where to go if my BMW ever needs attrntion in the Baltimore area More

My Uncle Harold Harold was. Made me feel as if we were family & critiquing my driving! Harold has extreme patience with the process. Talked with me and gave me th Harold was. Made me feel as if we were family & critiquing my driving! Harold has extreme patience with the process. Talked with me and gave me the best option available for my BMW trade making it not so stressful. Made my transition a breeze to get into my new BMW !!! Thanks to you both! Awesome Boom-Wah Team at Catonsville!!😁 Sincerely, Ms. K. Bledsoe More