BMW of Catonsville - Service Center

Neil Taylor My wife and I request Neil every time for our service. He makes drop off and pick up easy. He has always been very professional and he communicates f My wife and I request Neil every time for our service. He makes drop off and pick up easy. He has always been very professional and he communicates frequently with updates. More

Thanks, Zac! Working with Zac is always a pleasure. He is responsive, helpful, and conscientious, and always provides clear answers to my questions. No one likes h Working with Zac is always a pleasure. He is responsive, helpful, and conscientious, and always provides clear answers to my questions. No one likes having to bring their car in for service, but Zac makes it as pleasant as possible. More

Customer service I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable a I asked my representative questions about my required service and he explained everything in detail of what to expect he also was very knowledgeable about all the questions I had about other services More

Always a great experience. Starts with Sigas Skirpa and Joe Feng in Sales. Always give me a great deal. The differentiator is Jaime Brenneman in service. Very professional. Starts with Sigas Skirpa and Joe Feng in Sales. Always give me a great deal. The differentiator is Jaime Brenneman in service. Very professional. Knows her stuff on the technical side. Always a real pleasure to work with. She has never disappointed me and always delivers. Truly understands what customer service is about. Last but not least, Linda Serpe always sends me out the door with a smile on her face and a great loaner which I appreciate. More

Always happy! I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyon I’m always happy after a visit. Friendly staff, convenient loaners, and they make sure my car is in perfect condition! Definitely recommend to everyone. More

BMW Of Catonsville - Best Of The Best!! A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service A loyal BMW Catonsville customer since 2006. The staff is always polite and really makes you feel special. I can’t say enough about Keon (my service advisor)and the entire service department. No problem with making appointments online or over the phone.Loaner Car no problem! Always comparable to what you have.Keon keeps me updated if I decide to wait and they definitely try to make you comfortable while you wait.(bottled water,coffee,snacks,etc. tv and WiFi) l always ask for Keon because he explains thoroughly the service, that is needed and any other issues with my car. He is very personable and makes you feel comfortable as do the entire facility. Sales department is great also!! Would not go anywhere else! More

Very pleasant, & professional. Kept me informed Mr. Tobin made me feel comfortable with my car being serviced & insured me every thing would be fixed correctly. He kept me informed & updated in my s Mr. Tobin made me feel comfortable with my car being serviced & insured me every thing would be fixed correctly. He kept me informed & updated in my service. More

Amazing service!! Every dealership needs a Brittany Hill! I have two BMWs a 2018 X5 and 2017 M240i. Getting them Serviced can become overwhelming because each on each Every dealership needs a Brittany Hill! I have two BMWs a 2018 X5 and 2017 M240i. Getting them Serviced can become overwhelming because each on each is on its own schedule. Brittany stays on top of it for me and this woman is amazing. Very customer driven, pays attention to detail and always ready and willing to go above and beyond to make the customer happy. She return calls and makes sure your vehicle Is also in top notch condition. The thing I love about this center is that they come to my house and pick up my cars and bring them back! Very nice thing they do for me because as a busy realtor I barley have time to do anything. One of the reason I love my bmws so much is because of Brittany, She makes them driving so much fun because they are always taken care of! BMW please take care of her because you guys are very lucky to have her. More people in the car business can learn a lot from her! Thank you Brittany for your amazing love and Dedication to your job! Also shout out to Sam Choi wonderful guy and also very kind and helpful with understanding finance paperwork! I Love this dealership and I’ll Never buy from anyone else. BMW Catonsville rock on!!! More

Neil and the dealership have Always provided excellent svc. Excellent dealership and cusomter service in all aspects. Neil always provides excellent service. We will use Catonsville BMW again to lease another B Excellent dealership and cusomter service in all aspects. Neil always provides excellent service. We will use Catonsville BMW again to lease another BMW next year. More

Neil is the best advisor I have ever had in years. Neil has been my advisor for many years. I have an old car, 525i in 2003. This car is like a senior person -- gets sick often. Whenever I go to him, h Neil has been my advisor for many years. I have an old car, 525i in 2003. This car is like a senior person -- gets sick often. Whenever I go to him, he always gives me the best advise. He would let me know what is needed right now and what could be done in the near future.. I truest him. More