BMW of Catonsville - Service Center

Brittany from this location helped me! She is really nice and professional! She had great recommendations and explained the importance of regular maintenance! She’s friendly and helpful! and professional! She had great recommendations and explained the importance of regular maintenance! She’s friendly and helpful! More

Brittany was an awesome service advisor she let me know about my car and kept me very updated on everything and had me in and out :) love her she is the best!!! about my car and kept me very updated on everything and had me in and out :) love her she is the best!!! More

Keon Tobin goes beyond expectation Keon is great. I worked with him since my purchase of the car here and he is always of great help. He is professional, polite and effective. He simpl Keon is great. I worked with him since my purchase of the car here and he is always of great help. He is professional, polite and effective. He simply put the clients first and makes the best advice for the interest of client. This is the part I liked the most. The communication experience feels smooth and I feel comfortable to trust his advice. He helped me quite a few times but this time is different. He went beyond my expectations and helped me in a way that makes me really help. Thumbs up to Keon! Keep up the good work. Will see you later. More

Keon Tobin, An Exceptional Service Advisor. This is a professional who has mastered his craft. Keon knows the rule of listening and putting the needs of a customer first. Want to schedule a quick appoint professional who has mastered his craft. Keon knows the rule of listening and putting the needs of a customer first. Want to schedule a quick appointment? Call or text Keon and thank me later. Keon is very gentle, kind and soft spoken. He will provide you with status updates while your car is at the dealership and will make sure you are very satisfied with every bit of the service provided before you leave dealership. BMW of Catonsville definitely got a gift to their customers, in the person of Keon. May he continue to do the great things he's been doing and will sure reap the benefits one day. More

Awesome When I got into my car on Monday morning the low pressure/do not drive more than 50 miles light greeted me. I drove directly to the BMW Catonsville s When I got into my car on Monday morning the low pressure/do not drive more than 50 miles light greeted me. I drove directly to the BMW Catonsville service center where Neil Taylor took excellent care of me. Without having an appointment, not only was my tire taken care of, but I was also able to get the oil change I needed. Additionally I was put into a loaner and was able to go to work. This group is awesome; I can not say enough good things about them. More

greate experience I had a great experience with Jamie and Jae at BMW of Catonsville. They were very helpful and professional. And Jae was very informative, courteous an I had a great experience with Jamie and Jae at BMW of Catonsville. They were very helpful and professional. And Jae was very informative, courteous and friendly. He helped me beginning to the end along with Jamie in service department. I was having problem with my 2014 BMW X5 and I didn't know where to fix. So I took the vehicle in local mechanic shop usually I get oil change from and they told me to contact BMW dealership near by for warranty work. But, I was afraid that I end up paying more for whatever repairs it might needs beside warranty work. But I found BMW Catonsville which have the best reviews in area. No wonder why they have the best reviews in area. Service advisor Jamie and Client advisor Jae customer service was above and beyond. They were honest and very friendly. I would come back here for services from now on. Thank you so much for your help! You guys are the BEST! More

Keon Tobin is the first person at any BMW dealer who really listened to my needs, concerns, and plans and helped arrange a plan to fix my car. He was consistent in his communication and gave me his dire really listened to my needs, concerns, and plans and helped arrange a plan to fix my car. He was consistent in his communication and gave me his direct attention while answering my many questions. I feel like I can go back to BMW after losing trust in the company. I highly recommend him. More

All that, and a BMW Harold (sales) and Dave (mgr) gave me a sense of professional automotive treatment one wishes for, but only in their dreams. Getting what I needed see Harold (sales) and Dave (mgr) gave me a sense of professional automotive treatment one wishes for, but only in their dreams. Getting what I needed seemed more fun than a magic lamp because it was so real. Also got an lM-series that performs beyond my dreams. Seems they'd be good at anything, and that they're at MileOne working with BMW just makes perfect sense for my family's benefit. So glad for the experience, so glad it mattered to them and when things really matter - BMW in Cantonsville, MD. is where I'm at. More

The Best Service Advisor My service advisor, Keon Tobin is the best service advisor ever! From scheduling current work to recommending future service, he always makes my visit My service advisor, Keon Tobin is the best service advisor ever! From scheduling current work to recommending future service, he always makes my visits a joy. I live in PGC but I drive to Catonsville to service my car. Thank you Keon! More

Brittany hill or (Smiley😀) as I call her is the best service advisor I’ve ever had the pleasure of interacting with. A true professional who makes it her business to ensure client satisfaction. Face it. service advisor I’ve ever had the pleasure of interacting with. A true professional who makes it her business to ensure client satisfaction. Face it.. no one is happy about a service bill but somehow Brittany makes it a fun event every time I swipe to pay for the upkeep on my 7-series. Great job! She is the reason why I drive past Owings mills bmw only 2 min from home and come to Catonsville bmw for service.❤️🏆 Wes Watson More