BMW of Catonsville

Ralph is a class act and has great follow-up. This is my second BMW with the dealership and everyone from sale to service provides great cusotmer service. I recommend this dealership to everyone second BMW with the dealership and everyone from sale to service provides great cusotmer service. I recommend this dealership to everyone More

Purchased two vehicles from Sam...I like the fact that they were open and honest and appricated the research I did before deciding to sit down with them. The service I have received from Jeff and Mel has they were open and honest and appricated the research I did before deciding to sit down with them. The service I have received from Jeff and Mel has exceeded my expectations. They are always willing to go the extra mile to help as much as they can..They are the best! More

I bought my first BMW from Russel in 2005. I bought my second from Northwest BMW in 2011. I just bought my third from Russel on 12/30/2014, and I will never buy another one from Northwest again. My expe second from Northwest BMW in 2011. I just bought my third from Russel on 12/30/2014, and I will never buy another one from Northwest again. My experience with Russel and Ralph DiMarzio were very satisfying. Everyone was courteous and professional. Thanks for the experience that I didn't receive at Northwest BMW. More

A very well managed BMW dealership. A great experience working with Jeff Beck - friendly, patient, honest, and very knowledgeable. Highly recommend! Thank you very much, working with Jeff Beck - friendly, patient, honest, and very knowledgeable. Highly recommend! Thank you very much, More

Ralph was straightforward and extremely helpful with narrowing down car choice and options. He was efficient with my time and answered all questions with helpful advice. The process could not have bee narrowing down car choice and options. He was efficient with my time and answered all questions with helpful advice. The process could not have been smoother More

It was the most pleasant car purchasing experience I have ever had (and I am 64 years old!). It really was a very enjoyable experience. ever had (and I am 64 years old!). It really was a very enjoyable experience. More

I typically hate buying a car. I feel it's just such BS to get you in their car. However Tony changed my mind the moment we spoke. He was very professional and caring. He suggested I give him my questio BS to get you in their car. However Tony changed my mind the moment we spoke. He was very professional and caring. He suggested I give him my questions over the phone so upon arrival he would have the answers and he did. It was past time for his shift to end. He never made me feel rushed. I was not there to purchase a new car but he made me feel just as important as those taking them off the show room floor. He was the best salesman I have ever dealt with. I will recommend him to family and friends and I will use him again for future purchases. More

Great Service! All the staff was very helpful and got us in and out quickly. Very easy to deal with and they all worked together to provide excellent service. in and out quickly. Very easy to deal with and they all worked together to provide excellent service. More

Sam was great! He explained my new car to me in every detail! Every question I had was answered. The new car purchasing experience was as painless as possible because of him. detail! Every question I had was answered. The new car purchasing experience was as painless as possible because of him. More

Jeff Beck, our sales associate, was an amazing help to my husband and I when we recently purchased our X5. His knowledge of the product was remarkable and he was able to answer any questions or concerns my husband and I when we recently purchased our X5. His knowledge of the product was remarkable and he was able to answer any questions or concerns we might of had. When we went to pick up the X5, Jeff patiently explained all of the features in great detail and even went over a few twice but always with a pleasant attitude.. Dan Spealman, the Sales Manager, was also so easy to work with and helped get us in our dream car at a great price! I will recommend Russell BMW, along with Jeff Beck, to all of my friends... More