BMW of Catonsville

I came to this dealership looking to test drive a couple of their pre- owned vehicle. by the end of my visit, I ended up owning my first BMW, a great 335ix Coupe. One great thing about this dealership is of their pre- owned vehicle. by the end of my visit, I ended up owning my first BMW, a great 335ix Coupe. One great thing about this dealership is their attentiveness, politeness, and how welcoming their staff are. As soon as I stepped a foot in their dealership, I Was welcomed by Mr. J. Rivera. He immediately addressed me and my needs and made me feel welcome. Mr. Rivera was very knowledgeable of the vehicle at hand, and answered every question I had and then some. The vehicle I purchased had a couple very minor barely visible scratches on it which Mr. Rivera and GM, Mr. Maloney, addressed right on the spot and even scheduled me a drop off date to get it fixed at no extra cost. Overall, I had a great experience and would recommend this dealership to anyone thinking about owning a BMW. More

I just bought my second BMW 2014 4.28i from here. I would like to say Sam is The BEST. He gave more then great service. Perfect discount :). Thank you Sam again. like to say Sam is The BEST. He gave more then great service. Perfect discount :). Thank you Sam again. More

I visited this dealership with a high anxiety level because I needed to buy a car quickly due to the fact that my Infinity FX was totaled in bad weather conditions and I had to turn my rental in the ne because I needed to buy a car quickly due to the fact that my Infinity FX was totaled in bad weather conditions and I had to turn my rental in the next day. I met the perfect salesman who could sense right off that I was overwhelmed, confused and indecisive and stressed!! Joe Rivera was so patient with me and assessed my every need before he even showed me a vehicle. We test drove several SAV's. . He asked all of the right questions. He observed my reactions and level of comfort as I drove. He knew and I knew once we found the perfect vehicle for myself. He didn't push anything on me and he allowed me to let him know which car I felt most satisfied with!! Joe made the financing process seamless. Even when I told him my credit union may not finance me due to prior credit issues, he was always optimistic and encouraged me to stay positive too. Before I knew it, Dane who was the finance guy at the time informed me that my credit union did approve the loan. Joe was so accommodating that night. He didn't let me leave until, I knew every bell and whistle and function of my new X5!! My girlfriend who was with me was so impressed with the hospitality that both Joe and Dane showed, she went back the next day and bought her own X5 from Joe!! Joe checks in with me constantly to say Hello and to make sure car is running fine. He also sends me reminders for appointments. It was a very pleasurable experience buying my car at Russell BMW. But, I know that having Joe as my salesman made all of the difference. I have purchased many cars over the years and by far this was the best!! It was Joe's level of interest in my needs, his patience, his passion for satisfying his customers, his amiability and his knowledge of BMW's that helped to create the perfect sale. My girlfriend and I talk about Joe all the time and regard him as a new friend because he was so nice to us!! More

Tom Eaton was the sales professional that I dealt with at Russell. It was a true pleasure to deal with someone who truly listened to what I was looking for and is straight forward with communicating expectat Russell. It was a true pleasure to deal with someone who truly listened to what I was looking for and is straight forward with communicating expectations. I wound up with the exact car I wanted with the exact options in the exact price range. What else can you ask for? I explored some other BMW dealers in the area with lackluster results. Larry was the manager I dealt with and was also a professional who expedited the sometimes painful buying/leasing process. Thanks guys, I ll be back to Russell. More

When I entered the dealership, no one greeted me initially, but within a couple of minutes Arnita Wilson asked if she could help me. When I indicated I was there to test drive A 2014 435I, she didn' initially, but within a couple of minutes Arnita Wilson asked if she could help me. When I indicated I was there to test drive A 2014 435I, she didn't hesitate to take me to see the car. While test driving the car I was pleasantly surprised by her knowledge of the product and competence in answering my questions. I also appreciated her low-pressured approach to selling, and ease with which she conducted the test drive. The more important aspect of the drive for me was, she did not tell me there is a predetermined route and we can only drive the car for 10 minutes before returning to the dealership. She was patient, courteous and very professional. I will definitely return to see her when I am ready for my purchase! More

Jeff Beck is a great salesperson... very knowledgeable and responsive throughout the entire process. I custom ordered a 428 x-Drive, and Jeff kept me abreast of the timing of the delivery of the vehicle and responsive throughout the entire process. I custom ordered a 428 x-Drive, and Jeff kept me abreast of the timing of the delivery of the vehicle via e-mail. When the car arrived, Jeff provided me a complete overview of the vehicle, and answered all of my questions. Jeff is extremely knowledgeable about BMWs, and since this was my second purchase from Russel (not to mention my mother-in-law purchased her first BMW from Jeff in December), I trust that he is someone I can continue to reach out to with questions and he will gladly respond. When I decide to purchase another BMW, Jeff is my go-to guy! More

This was my first visit to Russell BMW, and it was the best experience I have had at any dealership thus far. The professionalism, honesty and friendliness I received from Jeff Beck, Larry Cash and the en best experience I have had at any dealership thus far. The professionalism, honesty and friendliness I received from Jeff Beck, Larry Cash and the entire BMW team was awesome! I purchased a 2013 328i and love the car! I have received several follow up calls from Jeff ensuring that all was fine. I understand why he has been the number 1 salesman for the last three years. For the reasons stated above, I would definitely recommend Russell BMW to everyone I know. More

I had a great experience at BMW of Catonsville. From a friends recommendation, I went and saw Jeff Beck. He is very knowledgeable and appears to love BMWs. The sales manager was willing to negotiate and e friends recommendation, I went and saw Jeff Beck. He is very knowledgeable and appears to love BMWs. The sales manager was willing to negotiate and everyone was very friendly. Larry Cash from finance was also very helpful! Go see Jeff! More

Ralph is a class act and has great follow-up. This is my second BMW with the dealership and everyone from sale to service provides great cusotmer service. I recommend this dealership to everyone second BMW with the dealership and everyone from sale to service provides great cusotmer service. I recommend this dealership to everyone More