BMW of Catonsville

BMW Dealership He helped us look for the model or type of car. And the color of car that were looking for. he is friendly and most of all very approachable. He helped us look for the model or type of car. And the color of car that were looking for. he is friendly and most of all very approachable. More

Great Customer Service!! Crazy story, okay here it goes… Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (J Crazy story, okay here it goes… Russell BMW and Volkswagen are all in the same vicinity (Catonsville). I was trying to get a battery for my car (Jetta) key, and I somehow ended up at the BMW lot. Once I pulled up, I realized that I was at BMW, so I asked a group of salesman “Where is Volkswagen?” One guy in particular (Joe Rivera) says, it’s across the lot. Then he begins to ask me why I don’t have a BMW? My response is, “I CANNOT afford a BMW!” Joe tried to convince me that I can afford one. Come to find out he was absolutely right! Almost a week later I ended up buying a 1 series BMW w/ red leather (the most awesome car). I told him exactly what I was trying to do, and he helped me reach that goal. Joe Rivera is very personable and he made me feel so comfortable. If you ever go this dealership, make sure you ask for him-You won’t be disappointed. I’m not saying that Joe can work magic, but if you do your part, then he’ll do his. Cheers! Christina G. More

Ricky Catalan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loan is one of the best service advisers I ever dealt with. Phone calls are always returned promptly, timely updates on the status of service/repairs, loaner car reserved. Thank you, Ricky More

A-1 EVERYTHING If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, J If you want A-1 service when purchasing a car, please see Jeff Beck. He is definitely a top salesman; however, I can't exclude the rest of the crew, Justin - who showed me all the features of my car, the manager who helped me with my trade and deal and Mr. Cash - who took my money, haha. No, who stayed past his quitting time to close and seal the deal. Customer service is a plus and from the moment I walked in the door, it was an excellent experience. Jeff put me in the car that was right for me. His style was if you like it, I'm going to try my best to get you in it. Jeff I appreciate you and the rest of the team. Keep up the good work. I loved that you went the extra mile for me, not to mention, you were able to get my glasses back to me even after trade was gone off of the lot. Again, I cannot thank you enough. More

Commendable Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to anyone. More

Great Job Jamie did an outstanding job when we arrived and she discussed all my requirements and went over the history of the vehicle with us since it was bough Jamie did an outstanding job when we arrived and she discussed all my requirements and went over the history of the vehicle with us since it was bought used from a private location. Brittnay did an outstanding job keeping me posted on the status of the job and ensured I was aware of all actions they were doing to the vehicle. More

Wonderful people make for a wonderful experience I have bought many cars from a lot of different Dealerships in my lifetime, and this was the best experience I've ever had. This was the first time bu I have bought many cars from a lot of different Dealerships in my lifetime, and this was the best experience I've ever had. This was the first time buying a BMW and with BMW of Catonsville. Jeff Beck was our sales rep., and who couldn't have been more helpful. Jeff took a lot of time with us to make sure we were completely happy with our purchase. We test drove a couple cars, and spent a good deal of Jeff's time going over the benefits of each. Throughout the entire process Jeff was very patient, curtious, and genuine. If we had a Daughter, he'd make a great Son-in-Law. Larry Cash, who did the most of the paperwork, got through the process as quickly as possible. This we appriciated!!! Larry was very thorough in his discription of the process and programs BMW had to offer. We did buy an extended warranty, something I never do, you can ask my Wife. I consider Larry a true professional. Justin Allen is the true Genius of BMW of Catonville, when it comes to the cars operating system. Without Justin I wouldn't be able to turn on the radio. Kidding, of course. Justin, was able to go over the navigation system in detail as well as anything we need to know. Great young man. Overall, we would recommend BMW of Catonsville to everyone we know. Thanks for being such good People. More

Fantastic Sales Experience !!!!! From the Time I connect with Joe Rivera via email my experience was fantastic. Everyone I talked to was very helpful. I did not hear the word "NO" for From the Time I connect with Joe Rivera via email my experience was fantastic. Everyone I talked to was very helpful. I did not hear the word "NO" for any of the friendly sales staff. As i went throughout the purchase process every single person i met worked hard to meet all of my expectations and to make sure i went hime happy. have not had such a great experience with a car dealership in many years. good to see quality customer service still exists!!!!! Thanks to Joe, Sigis, Justin and Larry for making my purchase such a great experience. More

Best price and selection Truly I walked out of another dealer twice before I discovered the exact car I wanted here at $2000 less. Great rate on financing too. Truly I walked out of another dealer twice before I discovered the exact car I wanted here at $2000 less. Great rate on financing too. More

Excellent Service All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel foll All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel followed up to update me on the required repairs in a timely manner and the car was repaired on schedule. More