BMW of Catonsville

First Class Service - Pleasure to Work With Working with Brian was an absolute pleasure and completely effortless! We live in New England, so we began working with Brian by email and phone. Working with Brian was an absolute pleasure and completely effortless! We live in New England, so we began working with Brian by email and phone. He was extremely responsive...responding to all emails and calls within an hour or two, if not minutes. After working through all of the details, we drove down to purchase a 4 series convertible from Brian .... And once we arrived, the process to finalize the transaction and get back on the road couldn't have been smoother. He had everything ready, was flexible on some last minute adjustments we wanted to make, and did everything with a smile We could have easily purchased from multiple dealerships in New England, but Brian's prompt responses, smooth communication, aggressive and straight forward pricing led us to purchase from him. We are in the market for another car and will absolutely continue to work with him to find it. Work with Brian... You'll be taken care of. More

Thank you Benn Edwards for Excellent Service! Benn Edwards is very professional and he is very attentive to the customer. I had done some research on two vehicles "convertible 640series" for mysel Benn Edwards is very professional and he is very attentive to the customer. I had done some research on two vehicles "convertible 640series" for myself and for my daughter an X3. Benn listened and understood what are the important features for us, he reviewed with us the car options available and built on that but never pushed me to any unnecessary features. We received the utmost respect from him. I would also like to mention few other people from Catonsville BMW. And I would also like to take this opportunity to thank them. Mr. Michael Maloney the GM, thank you for making it an enjoyable experience for us, I am very pleased to meet you and do business with you! You really demonstrate leadership by example. Thank you to The finance division from Manny El Baltimy to Larry Cash, they were thorough, quick and easy! Last but not least, thank you to The Technology team Jake and Becky you two are so young and so smart, so knowledgeable but humble and patients, they simplified and provided my phase 1 training & I plan on revisiting with them for additional training sessions. I loved working with all of these wonderful people from Catonsville BMW. I will come back again, with no hesitation, and will recommend to family & friends! Thank you very much you have exceeded our expectations! More

Great Customer Service As an out-of-state prospect, I worked closely with Lonnie Overby communicating over the phone and via email frequently trying to locate the exact car As an out-of-state prospect, I worked closely with Lonnie Overby communicating over the phone and via email frequently trying to locate the exact car that I wanted. He was the most helpful Client Advisor that went above and beyond out of probably 10 different ones I was in contact with; gave me his full attention acknowledging I was a serious buyer that just couldn't walk in to look at the cars in person and send me detailed window stickers from the cars I was comparing and followed up diligently offering additional assistance as needed. I ended up custom ordering exactly what I wanted with the help of a local dealer as nobody nationwide seemed to have a car with every detail I was looking for but if I had gone with a new car currently in stock, I would have gone with Lonnie and BMW of Catonsville without any hesitation. More

Salesmanship Met with Benn Edwards. Very Professional and knowledgeable, answered all questions with alacrity and obvious honesty. Only Sales Advisor to work with Met with Benn Edwards. Very Professional and knowledgeable, answered all questions with alacrity and obvious honesty. Only Sales Advisor to work with at this location for a truly satisfying and rewarding experience. More

Outstanding Experience I had the best car buying experience ever at BMW of Catonsville. Both Manny El Baltimy and Lonnie Overby treated me with the utmost respect and court I had the best car buying experience ever at BMW of Catonsville. Both Manny El Baltimy and Lonnie Overby treated me with the utmost respect and courtesy. I would highly recommend BMW of Catonsville to anyone looking to buy a BMW. I would rate this as a place that provided superior service through the entire experience. More

Superior Service Called my salesman Lonnie Overby about a minor issue with my car and he told me to bring it right in. I was greeted by courteous and friendly staff w Called my salesman Lonnie Overby about a minor issue with my car and he told me to bring it right in. I was greeted by courteous and friendly staff who got my out of my car and right into a nice, new loaner. When I got my car back it was shining like new! I was thrilled and the repair was done to perfection. Would definitely recommend to other BMW owners. BMW of Catonsville is great. More

Ask for Joe Feng or Benn Edwards My interaction with both Gentlemen was amazing and no "BS" or sales pitches. They are both professional, highly knowledgeable of the brand and BMW fle My interaction with both Gentlemen was amazing and no "BS" or sales pitches. They are both professional, highly knowledgeable of the brand and BMW fleet! From beginning to end I received the utmost respect. Sam, at finance, was quick and easy! I loved all of these guys because they were respectful of my time yet they thoroughly answered my questions. I will go back again with no hesitation! More

Got my dream car. Thanks Benn!! I can't put into words how happy I am with my experience at BMW of Catonsville. Benn Edwards is amazing. He got me exactly what I wanted at a price I I can't put into words how happy I am with my experience at BMW of Catonsville. Benn Edwards is amazing. He got me exactly what I wanted at a price I was willing to pay. He made the entire experience just perfect. Every staff member that I came across treated us like kings. I admit, I love the "art of car buying"....this experience with Benn was the easiest and the best. I know I'll drive my 328i for years....but when I get the itch for a new car....ill be back to Benn at BMW of Catonsville. More

Easy Car Buying Experience with Lonnie Lonnie made buying a BMW as easy as booking a vacation with an agent. When I arrived at BMW, doubting they could help me, Lonnie greeted me at the doo Lonnie made buying a BMW as easy as booking a vacation with an agent. When I arrived at BMW, doubting they could help me, Lonnie greeted me at the door. I immediately told Lonnie my wish list as far as payments and warranties. Then I told him to do the best he could do with the information. I informed him I wasn't looking for any bells and whistles. I just wanted to get out of my old BMW and get into something with a better warranty. As he was talking to me, I was never a believer. He told me I am going to get you a 5 series, it will be in budget, and we will take care of your trade situation ( upside down balance). I spent about 20 minutes with Lonnie and I had to leave to get to work. After leaving, he contacted me about 20 minutes later and stated you can pick your car up when you get off work. Then he stated you have to talk to the finance manager before you can take the car. At that time I was thinking here we go with a good old fashioned bait and switch. When I arrived at BMW, Lonnie instructed me to clean out my old car and put my items in my new car. At the time, I refused. I told Lonnie I want to talk payments and warranty options. Lonnie stated we already talked about that and nothing has changed. He stated everything you requested is taken care of in this car deal. I still was not a believer. Then, I spoke with the finance manager. He basically wanted to know if I wanted to get GAP coverage and tire coverage for about $30 per month. Still stuck in a daze, I began to come alive. I am the queen of killing tires. So I welcomed the extra coverage. Then he informed me that the maintenance I choose will cover scheduled maintenance. The warranty cover repairs. Then he stated by the way, if you don't want the BMW credit card we willing be sending you, you don't have to keep it. After that, I was out the door. No money out of pocket. And the bmw that was discussed earlier that day was upgraded to one with navigation at no additional fee. I still couldn't believe it. And the only reason I tried my luck with BMW is because places like Dodge and Toyota were trying to get me to buy vehicles at the price of a BMW. I bought my last BMW at a non BMW dealer. Unbeknownst to me, the warranties and maintenance plans provided by BMW on their certified vehicles far surpass any warranty I've ever had on a vehicle, including a new vehicle. I have never in my life heard of a warranty on tires from a luxury car dealer. More

Excellent experience Garry Leonce and the team at Catonsville do understand and apply customer focus from beginning to conclusion of the deal.I am very happy with my X6 Garry Leonce and the team at Catonsville do understand and apply customer focus from beginning to conclusion of the deal.I am very happy with my X6 More