BMW of Catonsville

Attentive and Professional I leased a BMW through my business for the first time. Benn Edwards my Client Advisor walked me through the process with comfortable clarity. Every em I leased a BMW through my business for the first time. Benn Edwards my Client Advisor walked me through the process with comfortable clarity. Every email, phone call, and/or text was responded to quickly and with a complete answer. He was very adept at every portion of the process. I left feeling completely informed on the purchasing process and on all of the workings of my new BMW. It was an extremely easy-going, informative experience. I will definitely be recommending him and the dealership and I will be back in three years to lease another BMW. More

Excellent! My experience at BMW of Catonsville was truly awesome! The perfect car was selected for me. Professionalism is really important for me. Not only wa My experience at BMW of Catonsville was truly awesome! The perfect car was selected for me. Professionalism is really important for me. Not only was the team professional, but courteous and warm. Yes, I am already recommending this dealership to family and friends. More

BMW of Catonsville - Great Dealer I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the k I recently purchased a new 228i from BMW of Catonsville and everyone we encountered there was outstanding. They are devoted to providing you all the knowledge needed to make the most of your purchase. Tom Eaton knows his products well and made every effort to assure I was able to take advantage of the features upon delivery of the vehicle. Justin Allen the product genius was on the phone within 2 days to make sure I did not need any additional help and to set up an appointment for the Encore visit. This is my first BMW and they have impressed me with their strong customer service culture, not to mention the car is truly a pleasure to drive. Kudos to everyone at BMW of Catonsville! More

Great Experience in Purchasing BMWX3 I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the who I would highly recommend BMW of Catonsville. My salesman Garry Leonce was very welcoming as soon as I stepped on the showroom floor. He made the whole car purchasing experience comfortable and exceeded all of my expectations. I also really enjoyed working with the BMW Genius Justin Allen, he patiently answered all of my questions and and addressed all of my fears regarding technology. I can't wait to be a repeat customer at BMW Catonsville! More

Great Experience and Service Recently was looking to purchase a BWM and went to go see Chris Gajewski. He made the experience awesome and easy. He was very informative and really Recently was looking to purchase a BWM and went to go see Chris Gajewski. He made the experience awesome and easy. He was very informative and really sold me on my new car without being salesy and pushy. He had great customer service, I will be going back to see him when I want a new car and will definitely refer him. More

Best experience for buying car I would highly recommend BMW of Catonsville. The moment we stepped into the showroom we were welcomed with a sense of respect. Our salesman was Tom Ea I would highly recommend BMW of Catonsville. The moment we stepped into the showroom we were welcomed with a sense of respect. Our salesman was Tom Eaton. He made our experience very comfortable, he worked very hard to get us a great deal and we walked of there very happy. The customer service overall was exceptional, all the way to the financing office and to the technician who help me understand the car inside out. More

Best BMW Dealership In & Around Baltimore I had been wanting to buy either a AUDI Q5 or BMW X3, and was getting in touch with the dealerships. However few of them were lousy given that either I had been wanting to buy either a AUDI Q5 or BMW X3, and was getting in touch with the dealerships. However few of them were lousy given that either they didn't come back or were simply not interested as they weren't following up. However the one dealership with stood out from the rest was the BMW of Catonsville. I remember that i put up an enquiry on Friday night and requested for an appointment on Saturday morning and I received the call promptly from Tom Eaton of BMW. I firmly believe that the people make or break the reputation of the place and Tom is an perfect example of this. He came up as a thorough professional with a good knowledge of the vehicle that he was showing us and was very friendly and made us (my family) very comfortable. He was very honest in his opinions as I wasn't yet decided on choosing between BMW & AUDI Q5. I would recommend the BMW of Catonsville as the first preference & you might want to even ask for Tom. More

Great Experience I highly recommend BMW of Catonsville. My experience of buying a used BMW here was pleasant. My salesman was Jeff Beck. He is very professional and he I highly recommend BMW of Catonsville. My experience of buying a used BMW here was pleasant. My salesman was Jeff Beck. He is very professional and helpful. The Customer service was great. Overall, I had a great experience! More

Great Job I worked with Garry Leonce and was very pleased with the service, knowledge and convenience. Garry was extremely helpful addressing all questions and I worked with Garry Leonce and was very pleased with the service, knowledge and convenience. Garry was extremely helpful addressing all questions and I would recommend BWM Catonsville. More

The BEST BMW Dealership in MD for both Service & Sales!! After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - the After moving to the area about 2 years ago and having an absolutely awful experience at the closest BMW dealership to my house (BMW of Annapolis - they REALLY suck!!!), I decided I would try another BMW dealership and see if their service department was any better - that's when I found BMW of Catonsville. I called to schedule my first service appointment there and the receptionist seemed friendly and they appeared to be relatively organized. Immediately upon arriving at the dealership, I was greeted before I could even get out of my car by a friendly service assistant who did a quick inspection of my car and then directed me to my service advisor, Ricky Catalan. Ricky is knowledgeable, friendly, down to earth, and very customer service oriented. Ever since that first experience with their service department, the excellent work that has been done on my car, and the OUTSTANDING customer service I have recieved from Ricky, I couldn't imagine taking my car anywhere else! Every time I need to take my car in for service I feel like they roll out the red carpet for me! And since Ricky has been so amazing, it is primarily because of him that I just recently traded in my 2008 BMW 135i for a new 2015 BMW M235i - I couldn't imagine buying a car elsewhere because I wouldn't want to have to get it serviced somewhere else! So of course when I was thinking about getting a new car, I asked Ricky which sales person there I should talk to - and I specifically told him that it had to be someone who wasn't the typical pushy sales guy type - that's when he referred me to Jeff Beck. After always having such a great experience with their service department, I prepared myself for having a crappy experience with the sales department because that's usually the way it works - you have a good experience with one department and a crappy experience with another department because its really rare to find an entire dealership that is on top of their game as a whole. However, I was definitely proven to be VERY wrong about that after meeting with Jeff. I explained to him what I was interested in and he was friendly and knowledgeable, yet very honest about things, which is exactly how a sales person should be! He also went above and beyond to find me the exact car I was looking for so that I wouldn't have to order it and wait 3 months for delivery of it. Much to my surprise, he ended up finding me the exact car I was looking for at another dealership in the area and told me if we worked out a deal that evening, he would personally go get the car that night and I could have it the next day...how awesome is that!?! So we agreed on a very fair value for my trade and I was happy with the deal that we worked out on the new car - I was actually very surprised at how quick and painless the negotiation process was, considering the negotiation process for my first BMW was a nightmare!! This was definitely the BEST experience I have had when buying a car. And just when I thought things couldn't get any better, Jeff introduced me to their BMW "Genius" - Justin Allen - who was insanely knowledgeable and patient when explaining and showing me everything that my new car could do. He even gives his cell # to new customers in case they have an issue with anything and he insists that you can call or text him any time of day and he will gladly walk you through how to help you. It's that kind of personal touch that makes everyone that I have worked with at BMW of Catonsville a valuable asset to their dealership and an absolute pleasure to work with if you're a customer. The other BMW dealerships in the area should really take a few lessons from BMW of Catonsville on how a successful dealership should be run. I HIGHLY recommend buying a car from BMW of Catonsville (specifically from Jeff Beck) and getting it serviced there as well (definitely ask for Ricky) - the best BMW dealership in Maryland by far!!!! More