BMW of Catonsville

Why I continue to remain a BMW customer ... This is my 2nd dealing w/ BMW of Catonsville (my 3rd w/ BMW overall).The first was short of being terrible and one in which I had clearly expressed my This is my 2nd dealing w/ BMW of Catonsville (my 3rd w/ BMW overall).The first was short of being terrible and one in which I had clearly expressed my disdain for.Why had I returned? Convenience.This time, however, I am VERY glad I did. Benn Edwards had well exceeded my expectations-and not the one that was previously benchmarked. I will add that I am not exactly an easy client (or so I've been told). Nonetheless,he was more than just your 'typical' BMW Client Advisor,or specifically referring to the axiom, 'car salesman' (I shudder at the connotation underlying this phrase alone). He went out of his way to give me the 'BMW sales experience',which coupled w/ a beautifully made vehicle, is the very reason I continue,and can continue,to become a dedicated BMW customer -- Thank you Benn for reminding me why. Now, there are a few people who are also very much worth mentioning that add to the 'BMW experience' -- Mel Cuesta: Service Advisor; Justin Allen: BMW Genius; Larry Cash: Finance Advisor. All wonderful, and highly recommended people to work with at BMW of Catonsville. More

Stuck on side of Highway/ Colleen Keating /Richard Roberts I called BMW of Cantonsville. Cindy Hahn answered, a Service advisor. She helped me get a tow company. ..helped me get in...stayed late....made sure I I called BMW of Cantonsville. Cindy Hahn answered, a Service advisor. She helped me get a tow company. ..helped me get in...stayed late....made sure I was ok and my car issue was resolved in an inexpensive manor. I will recommend this dealership to friends and when I buy in the future..I will be back. Great team of people and the mechanic who knows I had emergency to get back...was wonderful. ..and I am grateful Fred stayed. Thank you Cindy and Fred.!!! More

service..........client retention cindy makes sure the work is done, done right, and makes sure your car is returned to you cleaner then when you brought it in, as a loyal bmw owner, I cindy makes sure the work is done, done right, and makes sure your car is returned to you cleaner then when you brought it in, as a loyal bmw owner, I appreciate that they appreciate me, and show me with the quality of service and continued car wash, thank you...p.s. don't underestimate the friendly hello's from those that either know you or know your face, Sergio's greetings, and Jackie's pleasantness up front More

Outstanding New BMW Buying Experience My sales advisor – Benn Edwards was very friendly, informative and a pleasure to deal with. He answered every question, was not assertive, and was ver My sales advisor – Benn Edwards was very friendly, informative and a pleasure to deal with. He answered every question, was not assertive, and was very sincere. Benn made my first time BMW purchase experience quick and easy. There was no haggling back-and-forth and BMW of Catonsville honored the Costco Auto Buying program. Benn was very familiar with the Costco Buying Program. I would strongly recommend Benn to my family and friends as the best sales advisor to speak with at BMW of Catonsville. Thank you Benn you were incredible and wonderful to work with! A very satisfied New BMW Customer. Christopher DeFronzo More

Best experience Lonnie was very friendly, informative and a pleasure to deal with. He answered every question. When I do buy my next BMW I'm only going to Lonnie beca Lonnie was very friendly, informative and a pleasure to deal with. He answered every question. When I do buy my next BMW I'm only going to Lonnie because he made my experience quick and easy. Thank you Lonnie you were amazing. More

Lonnie was great to work with! Most of my interaction prior to going into the dealership was by email with Lonnie. Everything when I got there was as promised and there were no cha Most of my interaction prior to going into the dealership was by email with Lonnie. Everything when I got there was as promised and there were no changes. The purchase was quick and easy and he took the time to explain all of the features and benefits of the new BMW! Lonnie was wonderful to work with! More

Lonnie is awesome I was provided with great customer service from Lonnie at all times, he was always helpful ithroughout the entire process. I will recommend Lonnie to I was provided with great customer service from Lonnie at all times, he was always helpful ithroughout the entire process. I will recommend Lonnie to all my friends and family members interesred in BMWs. More

Good sales guy to work with We didn't plan on buying a car when we took our 2006 325i in for service. But we talked to Lonnie and told him we were eventually looking for somethin We didn't plan on buying a car when we took our 2006 325i in for service. But we talked to Lonnie and told him we were eventually looking for something bigger. He showed us a few cars and we came home with an X5. Lonnie knows the vehicle very well and offered a no pressure environment for us to shop in. We're big fans. This was not the first time we dealt with Mel. He's a down-to-earth good and straightforward advisor. We hope to keep working with him in the future. More

Excellent Service! Our car search started by online quotes. We knew the car and features we wanted and the price point at which we wanted them. Lonnie and I came to a pr Our car search started by online quotes. We knew the car and features we wanted and the price point at which we wanted them. Lonnie and I came to a price point where both parties were happy. Upon arrival to dealership, after the test drive, we were in an out in no time. At no point were we pushed into features/options that we didn't want and we would be happy to come back again when we buy another BMW in future. More

Great Car buying experience I had taken my Aunt’s 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta I had taken my Aunt’s 2006 BMW 325I in for service. I needed to have a MD inspection done to transfer her tags from New York. I dealt with Mel Cuesta (service advisor).Great guy! My aunt car needless to say needed a lot of work. That is when we decided it would best to trade in this vehicle. We then met Lonnie Overby (salesperson). Lonnie took me around the lot to review their large inventory of vehicles. Finally, we found a 2011 used BMW 328I with all the bells a whistles. I have brought a lot of cars in my past before. Speaking with Lonnie I told him all of my immediate concerns making this on the spot purchase. He made me feel comfortable in every aspect of this car buying experience. He was very knowledgeable about BMW’s and its model years. Lonnie worked diligently, respectfully and hard on this sale. Overall Lonnie got us into a nice vehicle at the price we wanted to pay. Great Job Lonnie. You made this buying experience extraordinary. Please teach your colleagues how to sell cars to someone as tough as me. Alonzo More