BMW of Carlsbad

ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who ABSOLUTELY HORRIBLE!!!! **STAY AWAY** I have been in a family of owning BMW's, Mercedes Benz's, and Range Rovers my WHOLE life. For those of you who know, it truly is a different experience owning one of these cars...the customer service is outstanding as well, UNTIL I CAME TO BMW of ENCINITAS. This place has THE WORST customer service, I had a problem with a salesman (bc he was new & clueless) and he HUNG UP on me!!! If you knew me, I am a super easy going individual. I asked to speak with the MANAGER of the sales department and Justin Beck was put on the phone as the "manager." I asked if, "are you the sales manager?" and he said "yes, I am" SO...I told him my problems etc. He let me know OVER & OVER how they were losing money on my deal...made me feel like utter sh*t until I realized I just got a sick deal they can't back out of (they totally gave me WAY too much money for my trade in :D...Mike Hayden was willing to do anything to make his first sale apparently) Anyway, after hearing Justin Beck, "the manager" tell me how he needs more time to think about this and how they are losing money on this deal, I was like SORRY..not my problem, very unprofessional to let a customer know how you guys are losing money on the deal. Everything was on paper so it was impossible to back out of :o). Justin told me he would make an appt. for me to get my car in to get scratches fixed on it. NEVER HAPPENED. I called him 3 times, wrote an email and then had to talk to the DIRECTOR of the service department because Justin Beck was clearly ignoring my calls!!! My fiance had to call him and tell him to be more professional and how horrible the customer service is here. THEN...I went to drop my car off for servicing, after they had my license for over 45 minutes (with my DOB on it...), it came down to the time to sign papers for a loaner car...... then they realized I am only 24!!!!! WTF?!?!?! So, i can OWN a BMW but I cant LOAN one at BMW of ENCINITAS?!?!?!? This place IS A JOKE!!!!! I called other BMW places and ENCINITAS is the only one with that "insurance policy"...yeah, because they SUCK. I told them how horrible their customer service is compared to Range Rover, Mercedes Benz and BMW back in NY. These people need some SERIOUS HELP!! When people found out I was potentially going there to lease a new car, I was told the place was a joke and I also talked to a couple who literally returned their X5 and re-bought it at another BMW dealership! Please do yourself a favor, PLEASE....if you're used to 5 star customer service since you own a nice name brand car, STAY AWAY FROM BMW OF ENCINITAS bc you feel like crap walking in and walking out. I am in the process of switching from them :o) More

Having the option to chose among many dealers in San Diego, I chose Encinitas for their friendly customer service, straight talk and depth of knowledge - all exhibited by Peter Gautille. No attitude, no Diego, I chose Encinitas for their friendly customer service, straight talk and depth of knowledge - all exhibited by Peter Gautille. No attitude, no pressure, no gimmicks. Just patiently explaining the features (extensive) between the 5-series and 3-series BMW's. Peter was very conscientious in insuring I was registered correctly in the BMW Assist program, had my books, keys and iPod and even set up my bluetooth phone showing me each and every button in my new BMW! Yes I would recommend BMW Encinitas again. More

BMW Encinitas is top notch and it all starts with its sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the are sales reps. My rep Peter Gautille was well versed on each model. He truly helped me select the right vehicle. The other BMW dealerships in the area just wanted to get to the negotiation table. BMW Encinitas were patient which help me select the best vehichle for me and my family. More

Peter was friendly and accommodating, and was very knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price a knowledgeable about the car he was selling (328i). That was an almost new car, and the price ended up being OK after some negotiation of the price and the trade-in value. Overall the process was long, but there was no pressure or gimmicks, which I appreciated. I also liked the way he explained everything about the car after the purchase: he got in the car with me and went over the not-so-obvious features. he didn't seem to pressure me out. More

What a great dealership!! I bought a new X5 and they couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a bet couldn't have been nicer. From Sales, to Service to Parts for Floor Mats...everyone was super helpful. They took care of my trade in, gave me a better deal than I had anticipated and I was really pleased how friendly everyone was through the entire process. I would certainly recommend them in the future. More

Buying a new car has always been a ridiculously stressful event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Ste event: the waiting, the negotiations, the hidden extra fees. Not so at BMW Encinitas. Steve and Dennis made the process absolutely easy. While Steve was showing me the features of the car I was about to purchase, Dennis ran the numbers and brought me a very easy-to-understand chart of leasing and payment options. There was no bartering, no hidden fees or add-ons, and I was in and out of finance in minutes - keys in hand and ready to go. The car had every option I could have wanted and is a joy to drive. I would highly recommend this dealership to anyone interested in purchasing a new BMW! More

We already bought 3 cars with this dealer, Steve Uyeno is our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended h our internet Sales Manager. He is courteous, friendly, a straight shooter,and he got this down, it was Fantastic buying experience. I'm recommended his service to anyone, if you in market for any model of BMW you must visit Steve Uyeno. Thank you Damon Tran More

I was in contact with a salesman about a trade in and used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him fi used car purchase. My son brought the car in for appraisal. The salesman called me and he was upset that I brought the car in without calling him first because now he would have to share the commission with someone else. We never discussed calling him first. Anyone, then he LOST the appraisal and wanted me to bring the car back in. I'm sure he lost the appraisal so now he could get the entire commission. Needless to say, I did not bring it back in and found a new dealership. More

Very poor customer service. After 7 BMWs in 20 years, Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. The Encinitas BMW has convinced me to buy Porsches and Mercedes. Be careful! I had a warranty claim and was denied coverage by the general manager. They wouldn't let me talk with the service rep that supposedly inspected my car (they are not customer facing) Very frustrating experience. More

CPO BMW - Certified Pre-owned crash damage vehicle is what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go poun what i was sold. There are no standards applied to inspection, selection or refurbishment. BMW NA told me its my problem, not theirs and to go pound sand, get an attorney, whatever I wanted to do; they said BMW dealers, only buy the CPO extended warranty and marketing supplies from BMW; they have no control over cars sold. Beware of lies, cover up, and ineptness which is not limited to any one specific department. When questioned directly, they lied straight to my face. A general consumer may not be able to spot the damage but anyone in the auto industry could spot this. The damage was obvious and documented by another BMW dealer. More