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BMW of Carlsbad

Carlsbad, CA

Overview
Reviews
Vehicles
4.3
857 Reviews
BMW Carlsbad (formerly BMW Encinitas) is the best place around for new BMW vehicles, used cars for sale, and expert BMW service in the northern San Diego area. Our expansive showroom features one of the largest inventories of new BMW vehicles around, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Carlsbad, on Car County Drive.
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1060 Auto Center Court

Carlsbad, CA

92008

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Showing 857 reviews

June 03, 2024

The dealership was beautiful. It was the nicest I have been in. Impeccably clean and the people were wonderful. More

by pwbatt1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Duff and Jorge(service dept)
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Jun 07, 2024 -

BMW of Carlsbad responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 01, 2024

Very professional and friendly. The appointment with the person who walked me through all the features with endless patience was particularly useful and appreciated. More

by JG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Cheyene
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Jun 08, 2024 -

BMW of Carlsbad responded

Hi, thank you so much for the positive review! Until the next time we meet, take care!

May 31, 2024

We brought our suv in for a transmission issue. The staff set us up with a nice rental that fit our family size and needs. Keith, in the service department, kept us up to date on the progress of ou More

by b.allen245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Jun 07, 2024 -

BMW of Carlsbad responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

May 29, 2024

My car warned me that my brakes were malfunctioning and to get to dealer soon. Dealer found problem and it’s fixed. Great job BMW. More

by wahoomarcum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bjern Larson
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May 30, 2024 -

BMW of Carlsbad responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 28, 2024

Bjern Larson does not have good customer service skills He doesn’t answer his phone and doesn’t reply to voicemail messages He called to give me an estimate and never told me my car was going to stay an ex More

by vguzmandow
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bjern Larson
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May 29, 2024 -

BMW of Carlsbad responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing to give us another chance, please reach out to us at (760) 335-6124 to speak to our manager directly.

May 28, 2024

They were great , easy and professional to work with! I highly recommend them. Jay my sales person was awesome. More

by vanessadixon534
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay
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May 29, 2024 -

BMW of Carlsbad responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 27, 2024

One of the best experience. Buying a car from BMW of Carlsbad was hassle free and a great selection of vehicles. More

by Tewills
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Torres
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May 27, 2024 -

Tewills responded

One of the greatest experience I've had buying a car.

May 27, 2024

Worst customer service you will ever get in your life. Don’t even bother going here More

by Parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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May 29, 2024 -

BMW of Carlsbad responded

Hi Parker, I would like to get some more details about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (760) 335-6124 so we can assist you further.

May 26, 2024

Great service and friendly, knowledgeable staff. Wouldn't take my BMW anywhere else. Highly recommended. More

by mvanlierop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Van Lierop
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May 28, 2024 -

BMW of Carlsbad responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Carlsbad. If you ever need help, just give us a call. Happy motoring!

May 23, 2024

Very professional and friendly service. Try to work with you according to your needs. Very inviting waiting room. More

by mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenji
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May 24, 2024 -

BMW of Carlsbad responded

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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