BMW of Carlsbad

I had a great experience with Ash. I emailed the dealership about a car I liked and he was very quick to respond. After several email exchanges back and forth, Ash found me a different car that I r dealership about a car I liked and he was very quick to respond. After several email exchanges back and forth, Ash found me a different car that I really loved. He listened, he worked hard to find me the exact car I was looking for, and he delivered! We continued to exchange emails over the next two days until I could make it to the dealership. He answered any and all questions I had about the car. The day I went into the dealership went quite smoothly. Ash did everything he could with the numbers and while it wasn't the exact monthly payment I wanted, I know that I got a great deal!! I will always take my BMW needs to Ash from here on out. It was like buying a car from a friend instead of a salesperson. Bravo Ash! More

Just purchased a new X5 from BMW Encinitas and was happy with the entire process. Juan was very friendly and thorough. Finance was also friendly and relatively quick (for car sales!). Would definitely re with the entire process. Juan was very friendly and thorough. Finance was also friendly and relatively quick (for car sales!). Would definitely recommend them. More

I have a 2008 X6 that was leased and I had decided to purchase it. It had been serviced by BMW Encinitas for almost 3 year. To summarize the poor experience this is what happened 1. I already had m purchase it. It had been serviced by BMW Encinitas for almost 3 year. To summarize the poor experience this is what happened 1. I already had my own financing arranged. The salesperson told me I HAD to fill in a credit application no matter what. She kept pressurizing me and only stopped after I asked the sales manager if this was the case and he admitted it was not. 2. The sales department turned on their maintenance/warranty department after the warranty department had taken a long time explaining and recommending the best option for a pre-owned vehicle. Apparently each department competes for these sales dollars. 3. The sales department told me I needed to replace the tires so I told them I would do it at Discount Tires, they then told me if I did that when I returned they would tell me they were not authorized and would insist on me taking them back off. I asked them if the tires on the car were authorized or not and they looked at them and said yes so I told them that these tires had also come from Discount Tires! I'm not stupid and neither are Discount Tires in Encinitas, last time I got them changed I explained it was leased and had to have authorized tires and they have a list of all the authorized tires you can use. I was so disgusted by their high pressure attempts to sell that I walked out and went to Vista BMW where the experience was far better. They also pointed out that some of the things BMW Encinitas had told me regarding prepaid maintenance and certified preowned was completely inaccurate. BOTH Discount Tires and BMW Vista told me they had constant complaints from customers about BMW Encinitas all similar to mine. Although Encinitas is a bit closer to me I would never recommend them to anyone, their sales people are what give car sales people in general a bad name. BMW Vista has continued to be a FAR better experience, including a free car wash every week for anyone who purchases a car from them! Nice perk on top of waay better service. More

I visited multiple BMW dealerships in San Diego and southern Orange County on my quest to find a 328i sedan that I was satisfied option & price wise. I was turned off by all of these dealerships due to southern Orange County on my quest to find a 328i sedan that I was satisfied option & price wise. I was turned off by all of these dealerships due to being a teenager, I was not taken seriously. I contacted Juan Duff at BMW of Encinitas through the Internet sales department and couldn't be happier. I received excellent customer service from the minute I walked into the dealership all the way through singing the paperwork in the financing department. Would highly recommend this local dealership and Juan Duff if you're interested in buying a BMW! -Myles More

Michael Hayden gave me a great low pressure educated sales experience. I would definitely deal with him again. I also had a good experience with the finance organization - short and sweet. sales experience. I would definitely deal with him again. I also had a good experience with the finance organization - short and sweet. More

I had a very positive experience at BMW of Encinitas. Working with Juan Duff, who is very knowledgeable and personable, was great. He really worked hard to get me the car I wanted at the right price! Working with Juan Duff, who is very knowledgeable and personable, was great. He really worked hard to get me the car I wanted at the right price! More

I bought a 335i in 2008 from BMW Encinitas and every time I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. I have brought my car in for service (or other, I used the body shop for unexpected work a couple of years ago), I have had an excellent experience. Friendly, helpful, etc. I have a business partner that has not had such a good experience at another dealer in San Diego, so keep up the good work. More

We purchased two cars at the same time and could not be any happier with the cars and service but most of all Ash is a very personable down to earth guy, not pushy. The overall experience was great and wou any happier with the cars and service but most of all Ash is a very personable down to earth guy, not pushy. The overall experience was great and would recommend this dealership. More

Experience was so good, we bought three cars within 48 hours for team members at our office. 650i, M3, and a B7. Look forward to my next vehicle. hours for team members at our office. 650i, M3, and a B7. Look forward to my next vehicle. More

Ash was extremely kind and honest. He did not insult us by using bait and switch tactics. We greatly appreciated the respect he showed us and feel that he gave us the best deal that he could. He continued by using bait and switch tactics. We greatly appreciated the respect he showed us and feel that he gave us the best deal that he could. He continued to give us excellent service even after the sale was finalized by making himself available to us a few days later and providing us with an owners manual while showing us (again) some details of how the car operated. His professionalism definitely contributed to our buying a vehicle from this dealership. More