BMW of Buena Park

When I was shopping around and could not even find a M3 with the color I like, I called several dealer asking about placing an order. Every one asked for MSRP + $2000 ~ $3000, Shelly was the first one wh with the color I like, I called several dealer asking about placing an order. Every one asked for MSRP + $2000 ~ $3000, Shelly was the first one which agreed to let me place an order for MSRP with no markup. The saleman asked me to go over to sign the paperwork, I was excited that I fianlly find a good deal and I went over. <br><br>After almost everything was settled down, he asked for MSRP + $2000 and I was mad because that was not what he agreed with me earlier.<br><br>He explained that was because this car is highly demanded, $2000 is a reasonable markup for it, since I already researched with many other dealers, I was kind of convinced by that. Then he said he can sell this car to me for MSRP, but I have to agree to pay $9.99 APR in my financing plan, I did some calculation and figured out that it will cost me more in total, so I paid the deposit to order the car at the price MSRP+$2000, with a normal APR..<br><br>About 1 week later I found other three dealers which are willing to let me place order for MSRP, I was afraid the same game happened however I still visited one, everything turned out as agreed on the phone and I paid another deposit and ordered exactly the same car again, called Shelly and canceled the order, it took them 7 weeks to return the deposit to me . More

i had my 15k oil change done less than a month ago, today is 6/6/03. I just installed my exhaust yesterday and notice that Shelly BMW didn't replace the cover that's under the oil plug. I haven't had one goo is 6/6/03. I just installed my exhaust yesterday and notice that Shelly BMW didn't replace the cover that's under the oil plug. I haven't had one good experience with Shelly BMW out of the 4 times I have been there. I thought they could at least get a simple oil change right. If I didn't have my car up on a lift to change out my exhaust, I wouldn't have known the peice was missing. More

Sales: Bought car from them. Got a decent price. Not very arrogant like I expected. Experience was alright. Real friendly at first, but once I paid, was kinda rushed. Salesperson did an ok job going very arrogant like I expected. Experience was alright. Real friendly at first, but once I paid, was kinda rushed. Salesperson did an ok job going through the interior features but forgot my extra keys. I had to come back for them. I think it's cuz I look like I'm still in high school. Oh, and found a cracked turn signal lens when I got home. Was told they'd replace it and they did.<br><br>Service: Mom took car in for me later to get keys and have turn signal replaced, car programmed, and license plate frame put in. No loaner, but shuttle service offered. Wanted special features put in but Service Writer had no idea what I was talking about. She said Tech said it couldn't be done when it's been confirmed on several boards that it can (the blinking lights w/out remote). She told me I'd get a call back the next day from the Tech to go over what I wanted in person. Never got the call back. Haven't seen the car yet (I'm currently 400 miles away from it) so I don't know if it got any scratches from the service. More

my cd changer wasn't working and needed to be replaced. Al told me that my cd changer would be in 3 days later. i come back 3 days later, he leaves me at his desk for 20 mins, then comes back to tell me th Al told me that my cd changer would be in 3 days later. i come back 3 days later, he leaves me at his desk for 20 mins, then comes back to tell me that the cd changer isn't in. they tried calling all local dealers and said only crevier bmw had them in stock, and crevier wouldn't release one to shelly. so Al asks me if i want to wait for the cd changer to arrive. i get kinda pissed because this is the 2nd time i've made a 2nd trip to shelly only to find out that the work promised was not completed. <br>i go to crevier the next day and they told me that shelly is notorious for doing stuff like that because of warranty claims. ernie from crevier said that Al lied to me and that they would have released a cd changer to me. Ernie had me in and out of crevier in 2 hours with a new cd changer. Thank you CREVIER! More