BMW of Buena Park

Wonderful experience I was shopping around so many dealers, and Shelly is the one made me make decision to buy the car. Vic is the person who helped me, knowledgeable, nic I was shopping around so many dealers, and Shelly is the one made me make decision to buy the car. Vic is the person who helped me, knowledgeable, nice, patient, and helpful. More

Great dealership, great people I went to the dealership a few days ago to purchase a car and Hemet helped me out. He's a great guy and a great salesman. He took his time with me and I went to the dealership a few days ago to purchase a car and Hemet helped me out. He's a great guy and a great salesman. He took his time with me and didn't rush me out. I told him I had to leave at a certain time and he made it happen. Also, Ilona the finance manager was great! They make a great team! Hopefully they are there when it's time to purchase my other car. More

Excellent service We went to Shelly BMW to purchase a car. We were helped by Edmund and Bill there service was impeccable .I had a bad accident and therefore safety f We went to Shelly BMW to purchase a car. We were helped by Edmund and Bill there service was impeccable .I had a bad accident and therefore safety features were a priory for me .They had excellent product knowledge and did an awesome job.They even went the extra mile by driving the car we purchased all the way home.We had a great experience overall. More

Dave Fritsch and Cynda Lancaster are the dream team Only one place to go when you are buying a car. And I just got #6 from Dave Fritsch at Shelly BMW! The process was easy, fast and fun. Dave took grea Only one place to go when you are buying a car. And I just got #6 from Dave Fritsch at Shelly BMW! The process was easy, fast and fun. Dave took great care of me and everyone at Shelly completely went above and beyond to make sure my entire experience was fantastic. I send everyone there not matter what car they are looking for, they always end up at Shelly buying a BMW and they end up happy! More

treated like a king took in my 2001 330i for a recall item and every staff person treated me great; I hated to return the free loaner (2015 328i), but I knew the royal tr took in my 2001 330i for a recall item and every staff person treated me great; I hated to return the free loaner (2015 328i), but I knew the royal treatment had to come to an end More

Quality of repair fron Service Department is lacking I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience wi I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience with their service department made me do a 180... I took in my car 1+ years ago for a standard brake job. Just over a week ago, my car was starting to make some weird noise as if something was loose and my wife said something fell out of the car as she was driving. When she got the car towed to Shelly BMW, they said a bolt was missing from the brake caliber fell out. Okay, how does a bolt just fall out of a car (even a year later) if it was never properly put on tightly enough. No one else had ever worked on my car other than Shelly BMW. They charged me a $170 to replace the bolt!!!! My recommendation to anyone considering to go here to be very leery of the quality of service from Shelly BMW's Service Department. Oh, by the way, the service rep wasn't all that friendly either... More

Do not buy or lease from Shelly BMW Do not buy any extra insurance or offer from this dealer. If you try to get it fixed from their offered insurance for dings and small scratches, they Do not buy any extra insurance or offer from this dealer. If you try to get it fixed from their offered insurance for dings and small scratches, they will give lame excuses and try to charge extra. More

Sales and Service the best! Must deal with Derek D & Eli C. So for over 7 years I have bought, sold, serviced my BMWs and have to say they are a far cry better than other BMW dealers I have dealt with. Over So for over 7 years I have bought, sold, serviced my BMWs and have to say they are a far cry better than other BMW dealers I have dealt with. Over the past 7 years I have purchased a BMW from Shelly, Irvine BMW (owned by Shelly), and McKenna BMW ( former Shelly sales person is now the director). And with all those different dealer purchases, I have to say service is what stands out. I used to deal for 5 years with Kayla T. but she left and now Eli C. took over without missing a beat. Eli will have a BMW loaner ready if you let him know in advance of your service appointment. As for sales, my original Internet sales rep: Yi-Wen is a director of sales at McKenna (which is why I bought the X5 diesel from him) but the best Internet sales person I have ever met at Shelly is Derek D. Derek will go over backwards to make you happy. Derek did provide an exceptional price on a European Delivery GT that I wanted to pick up next year. Derek beat out all dealers including Bimmerfest sponsors. It's funny, but I will seek out the great salesperson who helped me rather than stick with the dealer location. I tracked down my original 2007 sales person from Shelly and followed him to McKenna where I got the best deal on my 2013 X5 diesel. If you want the best sales & service, go seek these wonderful people out - it is after all, the people who make the dealership successful! More

Shelly BMW - The Ultimate Buying Experience! I was in the market for a certified pre-owned 750Li BMW on 8/14/14. Went to BMW of Beverly Hills first. Not impressed! The cars were dirty and the st I was in the market for a certified pre-owned 750Li BMW on 8/14/14. Went to BMW of Beverly Hills first. Not impressed! The cars were dirty and the staff was not friendly . I think they were too impressed with themselves, as they exhibited bad customer service skills; and don't realize you don't have a second chance to make a first impression on the CUSTOMERS. Ran out of that dealership as fast as I could! Then, after seeing a few 750Li's on Auto Trader at Shelly BMW, decided to drive 22 miles to check out their cars. Best experience I every had purchasing a car (and I've purchased 5 Jags; a 2006 Range Rover HSE, a 2004 Land Rover Discovery, 2 BMW 750Li's; a S430 and S550, and a Saab900) all from dealerships. To begin with, the 2012 750 Li I purchased was as close to looking like a new car that has rolled off the assembly line as you can get. The car was CLEAN, very well presented, and drove very well! The price was very, very fair, and the value for my trade-in ( a 2007 S550 with 55,000 miles, P2 package, complete with service history, and an above average interior and exterior) was higher than the blue book value. Shelly BMW got me financed through BMW Financial (my third car financed through BMW) and BMW is paying the first two payments. The entire process, from meeting my salesman Derrick (who was nothing less than OUTSTANDING during the entire process.); going on a test drive; negotiating the price of the car and the trade-in; being approved through BMW financing; signing the paperwork; and receiving a "short summary""from Derrick on how to operate the car, and him waiting until I drove off, took about three hours. In the end, the price was right; the car is great ; and Shelly BMW can expect referrals from me, to my colleagues, as my experience with Shelly BMW was very good; fair; and outstanding. VP - College Administrator More

car service I brought my car for tire replacement. I took 4.5h to get it done, and yes, about 45' was to wait to my turn even though there was no line ahead of m I brought my car for tire replacement. I took 4.5h to get it done, and yes, about 45' was to wait to my turn even though there was no line ahead of me. Not sure why it took them that long. Then, less than 2 weeks later, the same tire has the same problem. Thinking about all the waiting time, and the same problem will happen the 3rd time!!! More