BMW of Buena Park

You'd be wise to steer clear of this place. Read on READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on sa READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on said vehicle - side note, they poorly describe some of their vehicles in inventory on their site, as was the case with this particular car. After answering my questions, I asked Domonique flat out, "Since your dealership is about a 2-hour drive for me, would you mind negotiating a deal over the phone?", Domonique was reluctant, as can be expected (They like the customer to be there in-person), and to be blunt, I, too, prefer to deal in-person; But in this case, it was too far of a drive for me to waste my time or theirs, should we fail to reach a deal. I offered Domonique a compromise: If we could agree on a deal over the phone, I'd gladly give a credit card deposit then and there, to show good faith on my end. After approximately one hour of negotiating, and a few returned calls while he obtained "permission" from his "Boss", we were "GOOD TO GO" on our agreed upon deal. To be clear, I - AGAIN - went over EVERY DETAIL of our deal, and covered every item with Domonique so there were no misunderstandings, and every part of the deal was rock solid - prior to my 2- hour journey to this dealership - And again, Domonique verbally CONFIRMED our deal. So I arrive approximately two hours later and we begin the process (Credit App, test drive, etc..), And mind you, I'm under the impression, based on Domonique's (And his managers') confirmation of our deal earlier, that I was there to simply sign the papers, trade my car in, and get my new car. Instead, Domonique, re-enters his office after a short absence, and presents me with two (2) separate offers for me to choose from - neither of which were even REMOTELY related to the deal we AGREED UPON over the phone. Bottom line, I got the xxxx out of there while they were still trying to Re-negotiate the deal to their advantage. This is, by far and away, the most unprofessional xx I have experienced in my life. This is a xxxxxxx dealership, and I can't stress enough for you to take your business elsewhere, even if it a xxxx cross-country excursion! Shame on me for not having them first email me our deal 'In Writing' before I ultimately wasted Six (6) hours of my time, but lesson learned!! I wish there was a Negative star option. One star is too many. And I'd like to add the fact - for anyone wondering - that I am a tier one, 'upper' middle class buyer. These people aren't stupid, although Domonique did his damnedest to 'play' dumb, pretending to 'misunderstand' or simply Not Remember KEY ELEMENTS of our pre-negotiated and confirmed deal. The cold/hard truth of the matter, they realized I was getting a great deal and decided to play stupid and backpedal - figuring I MAY compromise after a ridiculous 2-hr drive. Negative! Off to the forums!;) More

cheating by Shelly BMW My puchase of 2015 BMW 428i coup is the worst trade value for $18850- of BMW G4. That trade value is at least $23000- Shelly BMW knew it. We are str My puchase of 2015 BMW 428i coup is the worst trade value for $18850- of BMW G4. That trade value is at least $23000- Shelly BMW knew it. We are strongly feel you cheated us for $4159- for trade in. We bought G4 from you 3 years ago. We do not buy any car from you in the future and your reputation is the worst. We do not give up our right of changing fair trade value of this deal. Do not go Shelly BMW! purchased date is 8/15/2015 Dave S. More

Thief! If you would like to get robbed and in trouble If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't If your vehicle is under warranty, it might not hurt you; otherwise, you would get robbed on everything such car loaner, services, or repair. Wouldn't recommend this dealer for any car services. Watch out this dealer that could do something on your vehicle. More

DONT GO TO SHELLY BMW DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove DO NOT GO THERE! My wife and I got our X5 serviced there and spent almost $5K. I took my M5 for service and repairs and was given a loaner. I drove the loaner car about 15 miles and the right rear tire kept deflating. I went back to Shelly BMW to get it looked at and they told me it had a nail. They asked me for my credit card to charge me for the cost of the tire ($400). To make things worse, they wouldnt acknowledge the possibility that the tire could have had the nail already before I took it out. I just paid for a tire ($202) that could have been fixed for $10 and took my M5 out of the service department and left. I will NEVER go back there. I'm a business owner and this is outrageous! Too bad, Eli in the Service department was very nice and helpful. This will not be the last they'll hear from me, though. More

Horrible Experience. Was blatantly cheated. I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised I just wanted to say that I had a very bad experience with your service department. I brought in a 20% off coupon, and in fact it was even advertised on your televisions, yet I received a paltry $177.83 discount. The original amount prior to discount was $2,940.48, meaning I should have paid $588 less. Therefore, I was cheated by $411. When called about my $2,760 bill, the customer service person even had the nerve to say as the first thing out of his mouth when I answered the phone "it's your lucky day," and then when asked why is that lucky he said "because the parts are all in stock." Unbelievable. Even though I stressed that I had a coupon before write up, and then on the phone before I picked up the car, I felt ignored. The client service person even had the nerve to say that I had brought in a 15% coupon, which is ridiculous. The 20% coupon was sent to my home address, plus it is on the website and was advertised on the televisions that day. This is a very easy case to prove to authorities. When I asked about the price on the phone that I was quoted and a discount, the service provider changed the subject by saying it was expensive because the starter for the car was also broken and that it would be replaced. The starter was not touched, nor repaired, nor on the receipt. Another blatant lie just to get me off the phone and not apply the discount. On a side note, I took my car in on a Saturday night. As of Monday night, no call on the status. Fine. I called, left a message. I was called later saying the car would be done tomorrow. So Tuesday comes, no call. I call again on Wednesday, and am then told that my car would be ready on Thursday evening. Of course, the provider was not at work when I arrived, and so i was left with a ridiculous bill that had no 20% discount. I'm forced to pay for it to get the car back. Not only was I cheated on that day, this dealership lost a customer for life, and I will relay the facts to others via social media. More

oil leak I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures show I came in as spoke to maria service manager . She was help full with me. an her adviser was the best kept me informed. Also she send me pictures showing were my oil leaks were. Thank u !!! I will come back to due my repair due to my schedule I need some time. More

Thank you Carlo Ibarra!! My heart was set on purchasing another Mercedes, but I visited Shelly BMW in Buena Park just for a look. Fortunately I met Carlo Ibarra who was wonde My heart was set on purchasing another Mercedes, but I visited Shelly BMW in Buena Park just for a look. Fortunately I met Carlo Ibarra who was wonderful showing me different models of BMW's. He was so knowledgable, personable, and trustworthy. He never pressured me and was courteous and professional for the entire time. I was there for hours, yet he was patient and answered all my questions. I ended up purchasing a new 328i sedan. I am so happy with this new purchase and I can thank Carlo Ibarra for his wonderful care!! More

Excellent service Oscar is an excellent Client advisor. I really appreciate his services. I would recommend more people to Shelly BMW. Hemat is also knowledgable and he Oscar is an excellent Client advisor. I really appreciate his services. I would recommend more people to Shelly BMW. Hemat is also knowledgable and helpful. I appreciate his services too. More

Service repair for my BMW 2011 It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot It was'nt a great experiece in the beginning but a the end it makes things better,a big thanks to Fred Thornton ,me and my wife appreciated it alot. More

Friendly and Excellent Service Friendly, and Excellent service, this is my second leased car from Shelly BMW. I was helped by will and I am pleased with his overall assistance.. Friendly, and Excellent service, this is my second leased car from Shelly BMW. I was helped by will and I am pleased with his overall assistance.. Thank You and God bless you Will, Roberto Calderon More