BMW of Buena Park

These reviews are all lies. Go and read Google reviews where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years where reviews match the Google profile and email address of the reviewer and you can see the history of reviews each reviewer has done over the years. This proves the legitimacy of Google reviews. Why does this dealership have stellar review from actual customers on Google but a bunch of nasty and fake reviews here? Don't trust this site one bit. More

I would give this place a zero. Went shopping for a new X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY FLIP-FLOPPED ON THE PRICE THEY HAD GIVEN US THE DAY BEFORE! I then went back home and calmed down a bit. Since I really loved the car, I called and agreed to pay what they asked for at the dealership. THEY FLIP-FLOPPED AGAIN, NOW ASKING FOR THREE THOUSANDS MORE! To be fair, I may have came off as argumentative after they had changed the price(I skipped work and drove 25 miles for this!), but is this even legal?? More

Disrespectful and discriminatory treatment This was the worst experience we ever had with any dealership. For the first time my husband and I were treated differently because of our accents. This was the worst experience we ever had with any dealership. For the first time my husband and I were treated differently because of our accents. Due to limited car inventory, we drove a long way to the dealership. We already had the discussion with the salesperson and we went in to complete the paperwork and take the car. First, we got a couple of double-sided comments from the sales person; then we had to wait over 45 min to meet with the finance manager. While waiting, the sales person didn’t even bother to check in with us or answer my text asking for an update. I could see him sitting in the office and not replying. The cherry on top was the finance manager, he was very curt while going through the paperwork, then started arguing with us about the city name we live in, insinuating we are using the city name, instead of the area name to make it more prestigious (whatever that means); just because he couldn’t read my husband’s handwriting of a number, he said “I know it must be hard since English is not your first language” (??!!). The treatment was so disrespectful that we got up to leave, and if it wasn’t for the sales manager’s intervening, we would have walked out. After that, there was no follow up call or email from the dealership, until an email from the salesperson last month asking for client referral and a customer service call, again just last month to check in on the car. I provided a detailed description of our experience to customer service rep, again with no follow up from the dealership. It seems disrespectful and discriminatory treatment of the customers are an accepted behavior by the management. More

Buyer beware and double check the Carfax This dealer sold me a car and glanced over the fact that it had been in 4 reported accidents. I briefly glanced at the Carfax and the Buyers guide had This dealer sold me a car and glanced over the fact that it had been in 4 reported accidents. I briefly glanced at the Carfax and the Buyers guide had nothing about the prior accidents on it. Little did I know this would make other dealerships be completely uninterested in trading in the car and it immediately took $1200 off of the resale value of the car. Be extra careful, buyer beware as they will not point out these important details in the sales process, they will just try to slide them by. More

Had this site allowed me, I would have have given the dealership zero stars. I followed their protocol for the purchase of a vehicle - sent them photocopies of my driver license, insurance, signed pur dealership zero stars. I followed their protocol for the purchase of a vehicle - sent them photocopies of my driver license, insurance, signed purchase price agreement - and they assured me I'd have first right of refusal once they completed their own inspection as well as my own independent inspection if I chose to have one. They refused to take a deposit - told me it was not necessary and the car was mine if I wanted it. I was a cash buyer and the very first customer offering to buy the vehicle (at the asking price). They very next day they sold the vehicle out from under me. They blatantly lied to me and violated their own company policy. Do not trust this dealership. They are not their word. More

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opp Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive. More