BMW of Buena Park | Page 75

Chris Carillo provide me with world class customer service and answered all my questions about the service service and answered all my questions about the service More

She didnt explain much what they will do before the service. Not friendly at all. service. Not friendly at all. More

We were really impressed with our sales rep Danny. He was very courteous and knowledge about the X5 we purchased. He kept us informed with the X5 we Eventually purchased while the vehicle was being serviced very courteous and knowledge about the X5 we purchased. He kept us informed with the X5 we Eventually purchased while the vehicle was being serviced for a bad sensor recall. We really appreciated all his help and honesty. More

They are always very pleasant. As well as being very knowledgeable and providing excellent customer service. knowledgeable and providing excellent customer service. More

This Dealership Has An Excellent Staff That Provides Great Customer Service Even After The Deal Is Done!!! Great Customer Service Even After The Deal Is Done!!! More

Always Quick, Easy,and Fantatsic Servioce at BMW of Buena Park. Thank you to Kevin Oliff and Linda Torres! I highly recommend this dealership for Sales and Service! Cheers to 2022!! Park. Thank you to Kevin Oliff and Linda Torres! I highly recommend this dealership for Sales and Service! Cheers to 2022!! More

I left my car for a battery on 12/30/21 they called and left message on 12/31/21 after 2pm To pick it up when i called back around 230 they said they were closed i was left without a car until Monday 1/3 left message on 12/31/21 after 2pm To pick it up when i called back around 230 they said they were closed i was left without a car until Monday 1/3/23 When i asked several different employees what time service closed on New Year’s Eve i hot all different answers When I spoke to the service manager they said they closed at five To me that is terrible customer service I had no car for 4 days and no one could give me a answer why More

I really appreciated the service and support of the BMW Buena Park team. They went above and beyond my expectations. Juan Carlos was an excellent customer service representative that was attentive and hone Buena Park team. They went above and beyond my expectations. Juan Carlos was an excellent customer service representative that was attentive and honest. I really appreciate the service received. More

The service advisor, Wasam, needs a good lesson in customer service and social interactions. He was cold, smug and condescending to us. When he advised my wife and me on what services we needed on the customer service and social interactions. He was cold, smug and condescending to us. When he advised my wife and me on what services we needed on the car, he added that "we probably bought it at a good price", so we got what we paid for. After that statement, we were so upset that we were not willing to spend another dime with this dealer. They were busy, so probably didn't need our business, but no way we'll recommend these guys to anyone. Somebody said "Being important is nice, but it's more important to be nice." More

I have been going to this BMW dealership for >10 years and had wonderful service each time. The last visit was awful. I was charged a significant amount of money to help with my issue and my car broke dow and had wonderful service each time. The last visit was awful. I was charged a significant amount of money to help with my issue and my car broke down the next day. The charges before they assessed car to after were different as I agreed to 219 full vehicle inspection and they replaced it with misc charge. I decided to go to BMW dealership closer to me and they found 6 major things wrong with the car that needed fixing and thank goodness I will have my car soon. To spend over a thousand dollars on my car and none of this was caught is negligence and endangered my life and others to suddenly stop that way. I even called the next day left multiple messages but was ignored. I use to love coming to this place but after how I was treated the last visit not coming back and never working with Jose again. He Incredibly dishonest. More