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BMW of Buena Park
Buena Park, CA
942 Reviews
BMW of Buena Park is the best place around for new BMW vehicles, used cars for sale, and expert BMW service. Our expansive showroom features one of the largest inventories of new BMW vehicles in the area, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 942 reviews
January 10, 2022
Always Quick, Easy,and Fantatsic Servioce at BMW of Buena Park. Thank you to Kevin Oliff and Linda Torres! I highly recommend this dealership for Sales and Service! Cheers to 2022!! Park. Thank you to Kevin Oliff and Linda Torres! I highly recommend this dealership for Sales and Service! Cheers to 2022!! More
by linda2pts
Employees Worked With
Linda Torres, Kevin Oliff, Sydney Thorp
January 08, 2022
I left my car for a battery on 12/30/21 they called and left message on 12/31/21 after 2pm To pick it up when i called back around 230 they said they were closed i was left without a car until Monday 1/3 left message on 12/31/21 after 2pm To pick it up when i called back around 230 they said they were closed i was left without a car until Monday 1/3/23 When i asked several different employees what time service closed on New Year’s Eve i hot all different answers When I spoke to the service manager they said they closed at five To me that is terrible customer service I had no car for 4 days and no one could give me a answer why More
by Ramona
Employees Worked With
Sydney Thorp
January 08, 2022
I really appreciated the service and support of the BMW Buena Park team. They went above and beyond my expectations. Juan Carlos was an excellent customer service representative that was attentive and hone Buena Park team. They went above and beyond my expectations. Juan Carlos was an excellent customer service representative that was attentive and honest. I really appreciate the service received. More
by yuen.jonathan
Employees Worked With
Juan Carlos Gonzales
January 06, 2022
The service advisor, Wasam, needs a good lesson in customer service and social interactions. He was cold, smug and condescending to us. When he advised my wife and me on what services we needed on the customer service and social interactions. He was cold, smug and condescending to us. When he advised my wife and me on what services we needed on the car, he added that "we probably bought it at a good price", so we got what we paid for. After that statement, we were so upset that we were not willing to spend another dime with this dealer. They were busy, so probably didn't need our business, but no way we'll recommend these guys to anyone. Somebody said "Being important is nice, but it's more important to be nice." More
by hongrn
Employees Worked With
Wasam
January 06, 2022
I have been going to this BMW dealership for >10 years and had wonderful service each time. The last visit was awful. I was charged a significant amount of money to help with my issue and my car broke dow and had wonderful service each time. The last visit was awful. I was charged a significant amount of money to help with my issue and my car broke down the next day. The charges before they assessed car to after were different as I agreed to 219 full vehicle inspection and they replaced it with misc charge. I decided to go to BMW dealership closer to me and they found 6 major things wrong with the car that needed fixing and thank goodness I will have my car soon. To spend over a thousand dollars on my car and none of this was caught is negligence and endangered my life and others to suddenly stop that way. I even called the next day left multiple messages but was ignored. I use to love coming to this place but after how I was treated the last visit not coming back and never working with Jose again. He Incredibly dishonest. More
by WTJ
Employees Worked With
Jose Vivian
January 03, 2022
The dealer in this instance should know whats going on from one day to another. They don’t they just sit there and lie out of thier teeth. Im not even sure if i even needed any of the services they said from one day to another. They don’t they just sit there and lie out of thier teeth. Im not even sure if i even needed any of the services they said i did or were they just feeding me crap for money. Labor rates are on the high side just becuase its a bmw dont mean i should pay over the top for labor rates. More
by Lach357
Employees Worked With
Jose
January 02, 2022
The day I dropped my car off the person who I met was acting normal but later when I came to pick up my car she made sure to ignore me. I had to get the attention of someone just to pick up my car after acting normal but later when I came to pick up my car she made sure to ignore me. I had to get the attention of someone just to pick up my car after service at the end of day. I had my 2 kids with me waiting out in the cold and rain while my car was being brought out from the back. This place is not child friendly More
by Reviewer
Employees Worked With
Sydney Thorp
