BMW of Buena Park

It was my first time visiting BMW Buena Park. Scott book was really gentle and we have a good conversation. Scott book was really gentle and we have a good conversation. More

Brandon my service writer was very good and polite. He greeted me after I checked in. He told me what my service consisted of. He let me know about how long it would take. About 1/2 way thru my He greeted me after I checked in. He told me what my service consisted of. He let me know about how long it would take. About 1/2 way thru my service he came up to me to let me k ow how the progress was going. I will be back again to see Brandon. 👍👍 More

When I purchased my car here, I was in and out in under 2hrs. It was a great experience. However, I arrived this past Monday for an “express service” oil change and just got my car back this morning (T 2hrs. It was a great experience. However, I arrived this past Monday for an “express service” oil change and just got my car back this morning (Thursday). Yep, took 3 FULL DAYS for a simple “express” oil change. They said it was because my “check engine” light was on and that “takes a few days to figure out”??? A few days? According to my BMW app, my car sat for almost 24hrs before it got on a lift and I was sent a video from the tech saying my tires and breaks were fine and they think the check engine light is on due to lack of fuel? That was Tuesday morning. Okay…then my car sat for another 24hrs until it was taken to a Chevron station and also the engine oil was changed on Weds afternoon (48hrs after drop off). I realized my car was done since my app had no notifications on it and said everything was great. Previously it had a “check engine” light on saying it needed oil asap. I texted the service rep and asked if I can get my vehicle and he responded with “the tech needs to test the car again.” Yet, the car then sat for a few hours and was moved, briefly (30mins), and then sat back on lot at 4pm on weds. I wasn’t told I could pick up my vehicle until Thursday morning (3 days after drop off) I just don’t understand how a simple “express service” oil change took 3 FULL DAYS? My first oil change with them took 4 hours, which I thought was extreme. If you’re short staffed then don’t allow for so many appointments? Also, with technology now, we know where our vehicle is and when our vehicle is moved/hood and doors opened. It’s very hard to justify holding my car for 3 days knowing it was actually worked on for about 45-55mins in total. Not cool! Wouldn’t recommend them for service at all. More

Always excellent service, would highly recommend, and especially Christopher Carrillo. He is always available to provide an update on service status. especially Christopher Carrillo. He is always available to provide an update on service status. More

2020 Jaguar F-Pace in immaculate condition. Mechanically in top shape, always serviced at dealers plus frequent oil changes. Never in accident, no dents, no scratches (except one on rear left Mechanically in top shape, always serviced at dealers plus frequent oil changes. Never in accident, no dents, no scratches (except one on rear left bumper, see pic). Rims in perfect condition, no scratches, or scuffs. Interior impeccably kept with virtually no signs of wear and tear. Driven less than 10,000 a year. Panoramic roof, side sensors, fully equipped with back up camera, GPS, Bluetooth, Apple CarPlay for iPhone owners. Phone charger. Both keys available as well as books. Service records and Carfax available. You are welcome to have it inspected. Priced to sell. I’m a motivated seller so I’m open to any reasonable offer. You cannot go wrong with this car! More

3rd X3 from them! Daniel and Jalal were great and helped us through the number crunching! Jose patiently helped us through the finance side! Daniel and Jalal were great and helped us through the number crunching! Jose patiently helped us through the finance side! More

We contacted about four BMW dealers when seeking the i4 we wanted. Daniel Cui treated us as if we were his only customer, and went out of his way to ensure a first class buying experience. we wanted. Daniel Cui treated us as if we were his only customer, and went out of his way to ensure a first class buying experience. More

Sales Associate Michael Thomas helped me throw the whole process on my X3 M40i. Very Happy with it. process on my X3 M40i. Very Happy with it. More

Went here Saturday was just looking thought they had a small selection until a young lady named Mya came up to us introduced herself and told us they had a big selection in the back! By 9:00pm the deal wa small selection until a young lady named Mya came up to us introduced herself and told us they had a big selection in the back! By 9:00pm the deal was done Great dealership and great customer service!!!!!!!! More