
BMW of Buena Park
Buena Park, CA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Buena Park is awesome! All staff there are kind and approachable. You’re acknowledged before you reach the front doors and ensure that you feel valued regardless if you lea All staff there are kind and approachable. You’re acknowledged before you reach the front doors and ensure that you feel valued regardless if you leave with a new vehicle or not. More
Fast, easy to work with, very responsive. We bought a brand new X5, and we were thrilled with the experience. The BMW Genius, Peter, helped us with getting familiar with the infotainment syst We bought a brand new X5, and we were thrilled with the experience. The BMW Genius, Peter, helped us with getting familiar with the infotainment system and setting up the garage door opener to our car. Overall, they went above and beyond and I highly recommend them! Thank you More
***DO NOT PURCHASE EXTENDED WARRANTY/MAINTENANCE PACKAGE FROM THIS DEALERSHIP*** They rip you off, no customer care, no transparency, deceitful and disgusting. I would never recommend this dealership to my FROM THIS DEALERSHIP*** They rip you off, no customer care, no transparency, deceitful and disgusting. I would never recommend this dealership to my family and friends. Even if you reach out to the general manager, you won’t get any help because he doesn’t take any calls and reply to the emails. I don’t usually write a review but i just wanted to warn people. 양아치같은 사람들 입니다…사람 속이고 기만하고 피말립니다….같은 한국사람이라 믿었지만 뒤통수 맞았습니다.. 더 조심하세요! More
Brandon my service writer was very good and polite. He greeted me after I checked in. He told me what my service consisted of. He let me know about how long it would take. About 1/2 way thru my He greeted me after I checked in. He told me what my service consisted of. He let me know about how long it would take. About 1/2 way thru my service he came up to me to let me k ow how the progress was going. I will be back again to see Brandon. 👍👍 More
For the positive I found the dealership to be very organized and professional. In sales, Mario Garcia was very helpful courteous and knowledgeable. For the negative I had left two jackets in the ve organized and professional. In sales, Mario Garcia was very helpful courteous and knowledgeable. For the negative I had left two jackets in the vehicle I traded in, when I called back to the dealership only one was found, The more expensive jacket was not found. The remaining jacket is being forwarded to me. More
When I purchased my car here, I was in and out in under 2hrs. It was a great experience. However, I arrived this past Monday for an “express service” oil change and just got my car back this morning (T 2hrs. It was a great experience. However, I arrived this past Monday for an “express service” oil change and just got my car back this morning (Thursday). Yep, took 3 FULL DAYS for a simple “express” oil change. They said it was because my “check engine” light was on and that “takes a few days to figure out”??? A few days? According to my BMW app, my car sat for almost 24hrs before it got on a lift and I was sent a video from the tech saying my tires and breaks were fine and they think the check engine light is on due to lack of fuel? That was Tuesday morning. Okay…then my car sat for another 24hrs until it was taken to a Chevron station and also the engine oil was changed on Weds afternoon (48hrs after drop off). I realized my car was done since my app had no notifications on it and said everything was great. Previously it had a “check engine” light on saying it needed oil asap. I texted the service rep and asked if I can get my vehicle and he responded with “the tech needs to test the car again.” Yet, the car then sat for a few hours and was moved, briefly (30mins), and then sat back on lot at 4pm on weds. I wasn’t told I could pick up my vehicle until Thursday morning (3 days after drop off) I just don’t understand how a simple “express service” oil change took 3 FULL DAYS? My first oil change with them took 4 hours, which I thought was extreme. If you’re short staffed then don’t allow for so many appointments? Also, with technology now, we know where our vehicle is and when our vehicle is moved/hood and doors opened. It’s very hard to justify holding my car for 3 days knowing it was actually worked on for about 45-55mins in total. Not cool! Wouldn’t recommend them for service at all. More