BMW of Buena Park

First time in for service. for my 335d. Simple oil change. The service was quick and friendly. MUCH better than other BMW dealers. I'll be back. for my 335d. Simple oil change. The service was quick and friendly. MUCH better than other BMW dealers. I'll be back. More

Friendly, courteous, no hassle customer care! From sales through finance & closing the sale the staff were professional but made me feel like part of their family. Appreciate the courtesy of my s From sales through finance & closing the sale the staff were professional but made me feel like part of their family. Appreciate the courtesy of my salesman’, Gregory. Ensuring all the car was ready for me & ensuring I drove away satisfied with my purchase. More

The dealership was great. The staff was nice, friendly, and answered all my questions. Highly recommend. The staff was nice, friendly, and answered all my questions. Highly recommend. More

My car had a third row seat error alert and came back with same error message after the service, and your advisor told me it’s because I didn’t mention it. Good job and well done with same error message after the service, and your advisor told me it’s because I didn’t mention it. Good job and well done More

We had an excellent experience at this dealership. The staff were knowledgeable and responsive, and kept us informed during the whole process from ordering our car till delivery. David Nguyen was very The staff were knowledgeable and responsive, and kept us informed during the whole process from ordering our car till delivery. David Nguyen was very helpful in our purchase. More

I purchased my Mini Cooper jcw 2022 from BMW of Buena Park, Excellent customer service! Quick and easy experience. Park, Excellent customer service! Quick and easy experience. More

I purchased my BMW in 1997 from BMW of Buena Park. I have continually had my car at this dealership since it was new. During these 27 years I have been very satisfied with both the customer service an I have continually had my car at this dealership since it was new. During these 27 years I have been very satisfied with both the customer service and quality of repairs. During my last visit Service Advisor David did an outstanding job of daily communication on repairs recommended and progress of those repairs. More

It was completed on time but the Issue of the Brake Noise was not addressed and I specifically told the service Rep Daniel to fix was not addressed and I specifically told the service Rep Daniel to fix More

Excellent customer service! Quick and easy experience even though I came on a busy Saturday with no appointment. Quick and easy experience even though I came on a busy Saturday with no appointment. More

I was sold an wxtended warranty on a used vehicle. It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a It was never explained that it was a 3 rd party warranty that needed outside approval for repairs or that it had a deductible. My broken part was a vehicle charging door. I watched several yourube videos about it while at the dealer. After the approval it took the sealer 2 hours to perform the repair. After watching the videos incould have completed teh repair in less than 20 minutes. It eas literally 4 plastic clips that hold the door housing in place that are accessible from the inner wheel well. 2 wire clips come off then everything goes back on. A competent mechanic shouldn’t take longer than 15 minutes. There is absolutely no reason it should have been 2 hours. You then charged $629 in labor. For 2 hours. That is beyond astronomical that is totally taking advantage and stealing from people. I also had a $100 deductible if i would have known prior to being there i would have purchased the $79 part and performed the repair myself at home in about 30 minutes. Instead of wasting 4 1/2 hours at the dealership and an extra $20. The only positive thing i have to say is when after i complained when the service provider told me i had to leqve the car for approval and it could take hours or a day or so she called the third party warranty company and got it approved in about 30 minutes. That was the only positive. You need to be more transparent/honest and up front with people when selling then a warranty on a used vehicle. More