BMW of Buena Park

Let me start by saying Customer Service was great. Valerie Machado was super helpful getting all my questions answered. She guided me through the 1st time service process very astutely. She explained Valerie Machado was super helpful getting all my questions answered. She guided me through the 1st time service process very astutely. She explained everything that I needed to know, perfectly and was very concise about what I would be responsible for money-wise. That couple with the help she provided me to get my BWM collision information worked on, as well. Something I'd had an issue with last time I visited BMW Buena Park. The one thing I was very unhappy with is that I had a scheduled appointment for February 2, 2023 @1pm. I got two emails confirming my appointment. When I arrived at BMW Buena Park there was no record of my appointment, so what would have taken about 1.5 hours ended up lasting over 3 hours. I was doing this appointment while on a break from work so this posed a big issue with me being responsible for being late for a meeting that I had after my appointment. More

Everyone at the dealership was great. ..from the top down they were all professional and personable and made me feel welcome. ..from the top down they were all professional and personable and made me feel welcome. More

Great Service! Very Friendly! Always Take Care of Me and Respect My Valuable Time When I Come In for Service! Very Friendly! Always Take Care of Me and Respect My Valuable Time When I Come In for Service! More

Great people in service dept. very knowledgeable mechanics to fix your car and advice on services. very knowledgeable mechanics to fix your car and advice on services. More

Kind but very careless the high pressure car wash took my paper plates and my front grill flew off on the first street as I was driving home! paper plates and my front grill flew off on the first street as I was driving home! More

They’re the best, fast and friendly. Specially the General manger very kind and caring Specially the General manger very kind and caring More

Great service and team to deal with. Flexible on price, which is an anomaly in this current age. Delivered the car to my home so I didn’t have to triple the commute time due to traffic. Flexible on price, which is an anomaly in this current age. Delivered the car to my home so I didn’t have to triple the commute time due to traffic. Completed all paperwork on phone/online. Great experience. More

We purchaded an used 2010 Acura MDX 6 days ago. The service is good. The team was professionally well prepared and willing to answer any questions related to the car and get the car ready for us to The service is good. The team was professionally well prepared and willing to answer any questions related to the car and get the car ready for us to take a look despite of short time period of notice. More

Llegue hay por una buena referencia y si fue cierto muy buena atención estoy muy satisfecho con su servicio y atenciones gracias buena atención estoy muy satisfecho con su servicio y atenciones gracias More

Bjorn was most helpful and kept us apprised every step of the way. Had to wait for a battery replacement next day as they installed a battery that had lost shelf life (which wasn't his fault). He was most gr the way. Had to wait for a battery replacement next day as they installed a battery that had lost shelf life (which wasn't his fault). He was most gracious and accommodating throughout. More