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BMW of Buena Park
Buena Park, CA
941 Reviews
BMW of Buena Park is the best place around for new BMW vehicles, used cars for sale, and expert BMW service. Our expansive showroom features one of the largest inventories of new BMW vehicles in the area, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, next to House of Imports at the corner of Dale St and Auto Center Drive
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 941 reviews
April 30, 2023
This review is about the Parts Department which is not honoring the parts warranty. I purchased a bulb on May 26, 2021, BMW gives a 2-year warranty on all parts. The bulb which I had purchased failed on A honoring the parts warranty. I purchased a bulb on May 26, 2021, BMW gives a 2-year warranty on all parts. The bulb which I had purchased failed on Aug 3, 2022. When I ask them for a warranty, they want me to go through the dreaded service department to get the warranty. Even though it's a simple test, which is basically testing a working bulb on the same socket to check if it's a socket fault or a faulty bulb. You can find images and videos on my Google review. I showed the service advisor the video, and they made me wait 45 minutes while all of the 8 service advisors who were working that afternoon were browsing the internet and they had no customers waiting or on-site. Seems like there was no money to be made when they honor the warranty so they all were browsing the internet. I just bought the bulb again and left because it was about $10, I will never ever do business with them again. Also, I saved a bunch of money by not having these service advisors quote me thousands of dollars for unwanted tests to get the bulb replaced on warranty. Moral of the review: Never do business with a Stealership, If you didn't know about their service department, there are endless posts on Bimmerpost, Reddit, etc on why you don't get your car serviced at Stealerships. More
by car_and_auto_reviewer_6
Employees Worked With
Several
April 28, 2023
If you need to do car shopping here, avoid Mohammed the salesman. I bought a car from this guy and there was confusion in the process of trading in the car, and Mohammed said he would give me BMW accessori salesman. I bought a car from this guy and there was confusion in the process of trading in the car, and Mohammed said he would give me BMW accessories for free as compensation, but eventually reversed his words and said he could give me the accessories but I have to give him positive feedback. He'll be your best friend until you sign the papers but after you sign, he'll treat you like you don’t mean nothing. He’s the last person you want to buy a car from. More
by bluefairladyz
Employees Worked With
Mohammed
April 27, 2023
I had an excellent service with Chris Carrillo. Extremely friendly, knowledgeable, and attentive with my car. I will definitely return for future services. Extremely friendly, knowledgeable, and attentive with my car. I will definitely return for future services. More
by cano.esme
Employees Worked With
Chris Carrillo
April 25, 2023
My service writer Chris was fantastic! He kept me informed the entire repair process. He made sure my service requests were met. Thank you Chris. He kept me informed the entire repair process. He made sure my service requests were met. Thank you Chris. More
by stevelward
Employees Worked With
Chris
April 25, 2023
Took my X7 in for repair. No communication, terrible service, they chipped my hood and wouldn't share the drop-off photos they took. After 9 days in their repair shop, I drove No communication, terrible service, they chipped my hood and wouldn't share the drop-off photos they took. After 9 days in their repair shop, I drove off with a chipped hood and they same problem they said they fixed. I would NEVER go to this dealership again! More
by julirod78
Employees Worked With
Christopher
