BMW of Buena Park

Very kind and thorough. I will definitely be doing business here again. I Loved Hailey. They made it easy and painless. LOL I will definitely be doing business here again. I Loved Hailey. They made it easy and painless. LOL More

As a senior citizen and loyal four times BMW owner, I experienced some high tech challenges with my latest BMW X3 purchase last Saturday. It was the knowledge and utmost professionalism of the two young experienced some high tech challenges with my latest BMW X3 purchase last Saturday. It was the knowledge and utmost professionalism of the two young gentleman ( Peter and Andrew) who tried to help me on the phone without success so they came directly to my driveway, to personally orientate me and my husband to the vehicles IT features and setting it up to my specifications in order for the vehicles optimum performance. I want to recognize these two service representatives Peter and Andrew, for not only their knowledge and skills for BMW Buena Park dealership but also for the respect they provided and demonstrated on behalf of the dealership. Thank you, Gabriella & Glen More

The whole team was excellent, my wife and I are very happy with Omar and finance team. happy with Omar and finance team. More

Very professional, answered all my questions and addressed my concerns. Overall experience was great and would definitely recommend them to anyone. addressed my concerns. Overall experience was great and would definitely recommend them to anyone. More

TOP NOTCH! The customer service was some of the best I’ve ever experienced. Victoria and Tai were understanding to my needs and met every expectation and then s The customer service was some of the best I’ve ever experienced. Victoria and Tai were understanding to my needs and met every expectation and then some. Thank you Buena Park BMW for giving old-school customer service. More

They did a car inspection but failed to find that the headlights don’t turn off automatically the seats do not adjust forward automatically, the windows do not automatically lower and raise when you open headlights don’t turn off automatically the seats do not adjust forward automatically, the windows do not automatically lower and raise when you open/close the doors, and the remote start does not work properly. More

I took my BMW to have an oil change service. When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not When I got it back I noticed they disconnected my dashcam. I understand they are maybe trying to protect something proprietary. However, they did not ask for my permission they just did it themselves. By doing so they messed up the alignment of the camera, and created an issue that took over an hour of my time to correct it. Not sure if they should be allowed to modify accessories not making the scope of the service appointment. Not happy with the (lack of) communication. More

I was deeply moved by the cleanliness, promptness, and kindness. I am truly grateful to Daniel, who is in charge of my car. I am always impressed by his kindness, promptness, and efficiency. kindness. I am truly grateful to Daniel, who is in charge of my car. I am always impressed by his kindness, promptness, and efficiency. More

I returned my lease of 3 years with 28k miles and you counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highl counted and charged me for every minor scratch when if fact it looks brand new. I would like your too superviser to contact me. Because this is highly unreasonable. It’s in perfect condition in where we had it detailed, with no accident so please contact me. ASAP. The last name Ogawa, christina and Douglas. 714 501-3207. With 28 k miles, I feel this is highly unreasonable. I look forward to your gentleman do a proper inspection with and not putting us through this grief old minor wear and tear especially since the car was only driven from Irvine to garden grove for a work car. It is not acceptable for the car charging me this much when it is clearly in stellar condition. 28k mile should be proof enough. Please do the right thing and asses the car for what it can be resaled For BMW has a high reputation but because of the quotes I received today, I am highly displeased and hope this gets rectified as soon as possible. Please review your paper work and get back to me as soon as possible. Thank you. More

The best BMW service center and customer service representative. I would recommend this service center to my family and friends who owned a BMW. representative. I would recommend this service center to my family and friends who owned a BMW. More