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BMW of Buena Park

Buena Park, CA

Overview
Reviews
Vehicles
4.6
916 Reviews
Call Dealership (714) 598-3738

6700 Auto Center Drive

Buena Park, CA

90621

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Showing 916 reviews

September 05, 2023

David Castillo was very helpful and kept me updated along the way about the services being done to my car. More

by Djurado71
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Castillo
Report | Print
Sep 09, 2023 -

BMW of Buena Park responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

Great customer service. Clean place. Quick and easy. Easy to schedule an appointment. Nice deakership More

by arbettsolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Book
Report | Print
Sep 08, 2023 -

BMW of Buena Park responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!

September 01, 2023

I look online that you are posted Toyota Sienna 2020 so I call you right a way them I call my brother have him take look . the next morning he stop by, now we make it , thank you so much! More

by abubaco6640
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
michael nguyen
Report | Print
Sep 06, 2023 -

BMW of Buena Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 31, 2023

Staff very helpful. Asking for ride and provided loan car.after service car was washed. More

by kanubhpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Castillo
Report | Print
Sep 04, 2023 -

BMW of Buena Park responded

Hello, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 31, 2023

Ou advisor Graciano Perez is courteous and knowledgeable, he help us a lot with our service. Thank you Graciano More

by Esteen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graciano Perez
Report | Print
Sep 04, 2023 -

BMW of Buena Park responded

Hello Esteen, Thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

August 29, 2023

Andrew Villanueva is good. Wendy is terrible. I got conflicting information the 2nd visit. One person says software update is about an hour. The other person said I have to le More

by Sang A Do
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Villanueva
Report | Print
Sep 03, 2023 -

BMW of Buena Park responded

Hi Sang, we're happy you found our staff to be so supportive during your experience here at BMW of Buena Park. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2023

The sales dealer I was working with was not very informative, I was provided mis-information on my car which then another sales person had to research and get back to me. It is important to keep cus More

by asmashaikh4
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joa
Report | Print
Aug 28, 2023 -

asmashaikh4 responded

The sales dealer I was working with was not very informative, I was provided mis-information on my car which then another sales person had to research and get back to me. It is important to keep customers in the loop so one does not have to guess what is going on with the car.

Sep 03, 2023 -

BMW of Buena Park responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Buena Park take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 598-3738 -- we hope to hear from you soon.

August 25, 2023

The service was perfectly done on time and my service advisor was incredible helpful. Good job More

by Woaco
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Villanueva
Report | Print
Aug 30, 2023 -

BMW of Buena Park responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 24, 2023

The dealership was clean and well maintained,, the staff were friendly and efficient. They were able to offer courtesy transportation for me without any hassle. More

by Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Graciano
Report | Print
Aug 29, 2023 -

BMW of Buena Park responded

Hello Alexander, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

August 23, 2023

Friendly Dealer. Very helpful. They were helping me to get the car that I really wanted. 5 stars! More

by Jun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhonatan Almazan
Report | Print
Aug 28, 2023 -

BMW of Buena Park responded

Hi Jun, thank you so much for your positive comments about BMW of Buena Park! Don't hesitate to call us if you ever need anything. Be safe on the road!

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