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BMW of Buena Park
Buena Park, CA
926 Reviews
BMW of Buena Park is the best place around for new BMW vehicles, used cars for sale, and expert BMW service. Our expansive showroom features one of the largest inventories of new BMW vehicles in the area, as well as having a large selection of used cars, trucks, and SUVs for sale. And if you can't find that perfect new or used BMW, we'll buy your car, no purchase necessary! Check out our website today, then visit our showroom in Buena Park, next to House of Imports at the corner of Dale St and Auto Center Drive
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 926 reviews
February 15, 2025
7 Visits, 2-Week Delay, No Resolution – BMW of Buena Park Must Take Responsibility!!! “I have taken my vehicle to BMW of Buena Park seven times for the same unresolved issue, and each time, I am given shi Must Take Responsibility!!! “I have taken my vehicle to BMW of Buena Park seven times for the same unresolved issue, and each time, I am given shifting excuses instead of a real solution. Despite their promises, my car still has the same problem, and their lack of transparency is unacceptable. First, they blamed my phone’s software update, but I provided video proof that my phone was fully updated and successfully connected to multiple vehicles—including their own BMW loaner. Then, they shifted the blame to Bluetooth connections in other BMW models, which still fails to explain why my vehicle specifically continues to have this issue. The dealership claimed they were advised by BMW’s Engineering Department in Germany on how to address the issue. However, when I requested documentation of this, I was told the information was in their case notes, yet the documentation they provided did not match what they claimed BMW Germany instructed them to do. There is a clear discrepancy between their verbal claims and what was actually documented. I was also informed that my car requires a software update every two months just to function properly—this is highly concerning and suggests a deeper defect. When I requested written proof of this claim, the dealership refused to provide documentation. Despite keeping my car overnight on multiple occasions, the dealership still has not resolved the issue. In the most recent visit, they have now had my car for over two weeks, with no clear update or resolution in sight. Furthermore, I asked if they would put in writing that if I had to bring my vehicle in for an eighth visit, they would escalate the case for a buyback—they refused to document this. When I requested an email for upper management to escalate my concerns, I was told no one at the dealership has an email address—which is unacceptable in 2024. This issue has even forced me to pull over and restart my car multiple times in hopes that Apple CarPlay will connect. This is a safety concern and a clear failure of a feature that was advertised on the sticker when I purchased this car brand new from this dealership. I have also referenced the California Lemon Law, as my car has now been serviced multiple times for the same unresolved defect, which may qualify it for legal remedies under consumer protection laws. Despite this, the dealership has failed to provide a clear resolution or acknowledge the severity of the situation. Seven visits, a two-week delay, no resolution, conflicting explanations, refusal to document claims, lack of transparency, failure to deliver on an advertised feature, and dismissal of video evidence that contradicts their excuses raise serious concerns about this dealership’s accountability. I currently have an open case with BMW North America’s Corporate Office, and if this matter is not resolved fairly and immediately, I will escalate this further to the California Bureau of Automotive Repair and explore legal options under the California Lemon Law if necessary. I request direct action from upper management at BMW of Buena Park to finally address this issue transparently. If this review does not receive a response, I will pursue all available channels.” More
by Joseph Wigfall
Employees Worked With
Joey, Cesar, Felipe, Shaun Kim, Luis
January 31, 2025
Brandon is an exceptional advisor. He handles all my requests to the T as always! Floor-man Kenny also took care of my car with exceptional service as well. I couldn’t be any happier w He handles all my requests to the T as always! Floor-man Kenny also took care of my car with exceptional service as well. I couldn’t be any happier with the service I have received! Thanks guys! More
by Brian Nguyen
Employees Worked With
Brandon Um, Kenny
January 27, 2025
My car was delivered with one key. I am still waiting for your response regarding the second key and card key. I already connected Omar Zyout 4 times about this matter, and I am gro I am still waiting for your response regarding the second key and card key. I already connected Omar Zyout 4 times about this matter, and I am growing increasingly concerned about the lack of response. I'm afraid that Buena Park is not able to provide the missing items. I'm about to escalate this matter to BMW USA to address my concerns directly, unfurtunatly. Thanks. More
by celso_ednei
Employees Worked With
Omar Zyout
January 03, 2025
Great buying experience from beginning to end. No pressure tactics. My sales rep, Samantha was the best ever. She was very kind, patient and very helpful from beginning until the end. She was No pressure tactics. My sales rep, Samantha was the best ever. She was very kind, patient and very helpful from beginning until the end. She was very knowledgeable of the vehicle and its system and was very patient and took the time to explain things to me. Special mention as well to the general manager, Kevin and the finance guy, Tarik for their kindness and patience. 5 stars overall! More
by Milagros Laparan
Employees Worked With
Samantha Hernandez, Tarik Zayyid, Kevin Oliff
December 04, 2024
Thank you so much for your exceptional service! Throughout the entire process, you demonstrated great patience and professionalism, clearly explaining all the repair options and helping me choose t Throughout the entire process, you demonstrated great patience and professionalism, clearly explaining all the repair options and helping me choose the best one. Your attention to detail and efficient handling of the situation made me feel completely at ease. I truly appreciate your dedication and support! More
by Anmin Wang
Employees Worked With
Cristopher Carrillo
November 02, 2024
Somehow the oxygen sensor or program failed to load such that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed s that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed smog today--Gio kept me up to date each day and arranged a ride back and forth from home More
by JFO
Employees Worked With
Giovanni Fuentes
