BMW of Buena Park

Somehow the oxygen sensor or program failed to load such that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed s that my 2016 435i could not be smog tested--it took a few days to reload the program and test drive the car but I am happy to report that it passed smog today--Gio kept me up to date each day and arranged a ride back and forth from home More

My redular routine serive was easy to set an appointment and nice follow up and excellent service. and nice follow up and excellent service. More

Juan Carlos Gonzales has been helping me for the different services needed. He is very professional and respectful towards me. John Ramin different services needed. He is very professional and respectful towards me. John Ramin More

Great job love the service department and I bought my car from Buena Park BMW and loved the service team as well from Buena Park BMW and loved the service team as well More

Good service Luis was good in providing rides and following up with my car repair. Only issue was the tire I needed end up being the last tire of that size and the tire tech guy stated that I would g following up with my car repair. Only issue was the tire I needed end up being the last tire of that size and the tire tech guy stated that I would get it but unfortunately I had to wait til the next day due to getting something approved that one last tire went to someone else and they then needed to order my tire. So I was a whole day and a half without a car because there was no available loaners. I was not expecting to leave my car for the day so had to have Luis get my daughter and I a Lyft. I had other plans for that evening. More

Danny Miller was a very patient and knowledgable salesperson. He explained all the features and highlights! salesperson. He explained all the features and highlights! More

Excellent experience! ! My first BMW (i4) after test drying one 37 years ago (87 M3) -- Veronica was able to get me fantastic deal and Michael was more than patient and r ! My first BMW (i4) after test drying one 37 years ago (87 M3) -- Veronica was able to get me fantastic deal and Michael was more than patient and ran in the background trying to coordinate the sale. Michael didn't let me leave until the car was fully detailed, charged and all of the functions were fully explained. Great follow up later as well. Would certainly buy again. Thank you guys! More

On July 21, 2024 I bought a BMW 530i at BMW Buana Park, financed by BMW, after 9 days I received a call from the financing department that I had to return to sign other documents the following day. The nex financed by BMW, after 9 days I received a call from the financing department that I had to return to sign other documents the following day. The next day I went to meet with Zayyid from the finance department. He wanted me to sign a new contract with an interest of plus 8% when the original was 5.49% and that my monthly payment would increase. I told him that I would not sign, that if he wanted to return my 20218 BMW car and my check for 12K. Zayydid left the office and went to his bosses and when he returned with the very kind talk he told me that the monthly payment only went up 6 dollars and I told him that was fine, but he did not tell me that he increased the amount of monthly payments with a total of 4k with extra monthly payments and new interest. The problem was that I was so trusting that I never reviewed the entire contract and they took advantage of my distraction to charge more. So, check all the extra charges on your car before signing. My rating for BMW Buena Park is 1 More

Very kind and thorough. I will definitely be doing business here again. I Loved Hailey. They made it easy and painless. LOL I will definitely be doing business here again. I Loved Hailey. They made it easy and painless. LOL More

As a senior citizen and loyal four times BMW owner, I experienced some high tech challenges with my latest BMW X3 purchase last Saturday. It was the knowledge and utmost professionalism of the two young experienced some high tech challenges with my latest BMW X3 purchase last Saturday. It was the knowledge and utmost professionalism of the two young gentleman ( Peter and Andrew) who tried to help me on the phone without success so they came directly to my driveway, to personally orientate me and my husband to the vehicles IT features and setting it up to my specifications in order for the vehicles optimum performance. I want to recognize these two service representatives Peter and Andrew, for not only their knowledge and skills for BMW Buena Park dealership but also for the respect they provided and demonstrated on behalf of the dealership. Thank you, Gabriella & Glen More