BMW of Buena Park

Aimee O was a pleasure to work with. Made trading in our i4 lease for a new one from out of state a BREEZE. Everything was explained over the phone and emails. We did not have to step fo Made trading in our i4 lease for a new one from out of state a BREEZE. Everything was explained over the phone and emails. We did not have to step foot into any dealership. Definitely worked within our budget with no bull s*%^ and got the vehicle we wanted with the haggling and harassment we would have a received from the local dealerships we would have had to go through. This is our second vehicle at BMW of BP and probably won't be the last! Thanks so much for the awesome customer service and experience. More

Great selection of vehicles to choose from. Salesmen are not pushy. Customer services is on point! n Salesmen are not pushy. Customer services is on point! n More

Enriquez was professional and courteous throughout a multiple visit repair of my 2008 525i. He made numerous efforts to find the right battery for this vehicle, efforts which were finally successful, a multiple visit repair of my 2008 525i. He made numerous efforts to find the right battery for this vehicle, efforts which were finally successful, and when the battery was finally replaced he arranged for a loaner for my convenience. Enriquez was an excellent service representative who successfully persisted to get this repair done despite some unusual circumstances. More

NOT RECOMMENDED, had an appointment set the last oil change and after 20 AI texts reminding me, I arrived and was not greeted by the service advisor named Anthony. I was treated like a walk-in, told change and after 20 AI texts reminding me, I arrived and was not greeted by the service advisor named Anthony. I was treated like a walk-in, told all mechanics left for the day and there were no loaners for a week. Not recommended at all. More

I’ve been to multiple BMW dealers (Long Beach, Salt Lake City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment City) and always received professional service. Unfortunately, my experience at BMW Buena Park was the opposite. I booked a diagnostic appointment for 8AM on 9/9/25 (arrived at 8:20). My service advisor, Long Le, was polite but it quickly became clear my service wasn’t a priority. I paid $319 for diagnostics on a check engine light issue and was told it might take overnight. Fair enough. What followed was complete disorganization. No updates all day until I called at 3:38PM, only to be told they were just starting and would need to keep the car. The next morning (9/10), I got a $4,000 repair quote for a valve cover issue—an absurd number later “discounted” by $900 when I declined. The worst part was pickup. Despite multiple texts and calls, I had no clear communication about when my car would be ready. I finally heard back at 3:44PM. When I arrived, staff didn’t know where my car was, told me someone was driving it but “didn’t know who,” and I ended up waiting another hour and a half before receiving my car. Other customers, including one who arrived after me, got their cars first. I finally got mine back at 6PM—unwashed, after being ignored for most of the afternoon. Bottom line: I was overcharged, repeatedly left without updates, and treated with indifference. For a luxury brand, the lack of basic customer service is unacceptable. I’ll never return to this dealership. More

I drove over an hour to test drive a BMW x3. I’d made an appointment with Jeremy the day before. I got to the dealership and the car wasn’t there! I waited two hours for them to transfer one to I’d made an appointment with Jeremy the day before. I got to the dealership and the car wasn’t there! I waited two hours for them to transfer one to the lot. Obviously they knew I wanted it, and I felt like they had the upper hand in negotiations. Veronica did step in to help and Mario was an informative sales associate. Only the BMW name kept me there. More

I had the pleasure of meeting,Mr. Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! Enrique Chavarria(my service advisor)he was,extremely professional,polite,had an awesome personality & great work ethics!!!!! More

I had a wonderful experience with Samantha. There was no hassel or pressure. She believed in BMW and their cars and was helpful in showing what the X3 could do. She answered all my question There was no hassel or pressure. She believed in BMW and their cars and was helpful in showing what the X3 could do. She answered all my questions and listened to me. I love my new X3. More