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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
278 Reviews

278 Reviews of BMW of Bridgewater - Service Center

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August 12, 2022

Professional, service as expected no surprises. Waiting room comfortable and clean. Car wash always a nice way to end the visit. More

by Rmc113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 12, 2022 -

BMW of Bridgewater responded

Thanks for supporting BMW of Bridgewater with your review! We're glad we could provide the quality service you expected and accommodate you with a car wash. Many safe and happy miles!

August 11, 2022

BMW of Bridgewater was able to quickly diagnosis the issue with my car, and the part required was in stock. My service representative provided me with status throughout the process. More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell
Aug 11, 2022 -

BMW of Bridgewater responded

Thank you, Janet, for reviewing BMW of Bridgewater! We are elated to hear that our team could assist you with your vehicle. Come by anytime!

August 01, 2022

Very pleasant experience on my service appointment Car was done in a timely manner. Luv having the ability to get a loaner More

by Janetlinnus5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 01, 2022 -

BMW of Bridgewater responded

We are thrilled everything went smoothly during your recent service visit at BMW of Bridgewater. Thank you for the 5-stars, and have an awesome day!

July 15, 2022

Stay away from this dealership, horrible customer service, they wouldn't make minor repairs when car was only 2 weeks over warranty during the covid pandemic,even after BMW corporate told me they wer More

by Mike
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No name
Jul 18, 2022 -

BMW of Bridgewater responded

Mike - I'm very sorry that we were not able to cover these repairs. While we were simply following your warranty policy, I understand why this would be frustrating. I would be happy to look into this further, but I won't be able to find your contact information without a last name. Please consider giving me a call. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

Jul 18, 2022 -

Mike responded

Correct me if I'm wrong...Bmw was not offering good will extensions during the pandemic? If not bmw corporate lied... no need to discuss or go back and forth, just my review

July 01, 2022

Very pleased with the service provided by Bridgewater BMW. Andrew was very professional and was able to get my car serviced quickly. More

by markeby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandre Hoebeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

BMW of Bridgewater responded

Thank you for the review! We're glad that our team was professional and nice to work with. See you again next time here at BMW of Bridgewater!

May 25, 2022

Very pleasantly surprised. Everyone was efficient, polite and cheerful. No attempt to sell unnecessary services. More

by Hazelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
May 25, 2022 -

BMW of Bridgewater responded

We're happy that you're happy. Thanks for the kudos and we look forward to seeing you at BMW of Bridgewater again next time!

May 18, 2022

Great, attentive, quick service with good quality. Excellent communication over the phone and in the office. More

by gdubovets36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew, Kleczynski
May 18, 2022 -

BMW of Bridgewater responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you back again down the road!

May 04, 2022

The BMW service team was very polite and courteous from the moment of stepping out of the car till returning back to the car after an oil change!!! Andrew was very helpful and understood my needs immediate More

by avdesai52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and the person receiving at the gate as well as the person who met at the car!!!
May 04, 2022 -

BMW of Bridgewater responded

Thank you for taking the time to review us! We are so glad to hear that you had a successful service experience working with Andrew and the BMW of Bridgewater team. Drive safely, and we hope to see you back again down the road!

April 22, 2022

Service manager proactive getting known horrific engine issue covered by extended limited warranty. Disappointed hood release not functioning when car returned - expensive repair with no admission of fault More

by LG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Apr 22, 2022 -

BMW of Bridgewater responded

Mr. Wilson, Thank you for trusting us with your vehicle. I apologize for the issues you're experiencing with your hood release after your repairs and understand why this would be so frustrating. Unfortunately, I cannot cover rusted and seized hood release mechanisms at no charge on a vehicle that is almost 10 years old and has 83,000 miles. I did, however, go above and beyond to cover a $4000 repair on your vehicle at $0 cost to you. If you would like to discuss what happened here further, I would be glad to take your call. Jeff Defonseka - Service Manager - 908-287-1800 x128

April 07, 2022

Great service, friendly staff, bought the car there and would not even consider going to another dealership in the area again. More

by Skippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

BMW of Bridgewater responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you back again down the road!

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