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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
283 Reviews

283 Reviews of BMW of Bridgewater - Service Center

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September 26, 2022

Darell and the whole staff went above and beyond to take car of me. Outstanding service More

by Robert Larsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Apgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rokosny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Gawel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

BMW of Bridgewater responded

Robert, thanks so much for the five-star review for BMW of Bridgewater! We are thrilled that Darell and our whole team left a great impression and took excellent care of your vehicle. See you down the road!

August 31, 2022

We had an excellent scheduled car service experience at BMW of Bridgewater. Service was performed effiiciently, accurately and car was ready earlier, than expected. Service Advisor Andrew Kleczynski was p More

by ozr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kleczynski
Sep 01, 2022 -

BMW of Bridgewater responded

It was our pleasure to assist you during your recent service visit! Thank you for choosing BMW of Bridgewater and for sharing your kind words about Andrew. Drive safely until we see you again!

August 24, 2022

BMW of Bridgewater has the best service department and the employees are wonderful. Jose was great, thank you More

by lbeans31563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Apgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Fernandez
Aug 24, 2022 -

BMW of Bridgewater responded

We're glad you have the utmost confidence in Jose and the BMW of Bridgewater service team! Thank you for your kind words and five-star review - we'll be here if you need us down the road. Be well!

August 19, 2022

The staff was friendly and very helpful - maintenance was also completed much sooner than expected. More

by SteveK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell
Aug 20, 2022 -

BMW of Bridgewater responded

Steve, we're so glad our team welcomed you with courteous and timely assistance that shaped a positive experience! Thanks for choosing BMW of Bridgewater!

August 15, 2022

Great service department and support staff. Andrew is knowledgeable and works with you to provide exactly what you need More

by BJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew
Aug 16, 2022 -

BMW of Bridgewater responded

We're over the moon Andrew and the rest of the team have offered professional and accommodating assistance! Drive safely, and thanks for choosing BMW of Bridgewater!

August 12, 2022

Professional, service as expected no surprises. Waiting room comfortable and clean. Car wash always a nice way to end the visit. More

by Rmc113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 12, 2022 -

BMW of Bridgewater responded

Thanks for supporting BMW of Bridgewater with your review! We're glad we could provide the quality service you expected and accommodate you with a car wash. Many safe and happy miles!

August 11, 2022

BMW of Bridgewater was able to quickly diagnosis the issue with my car, and the part required was in stock. My service representative provided me with status throughout the process. More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell
Aug 11, 2022 -

BMW of Bridgewater responded

Thank you, Janet, for reviewing BMW of Bridgewater! We are elated to hear that our team could assist you with your vehicle. Come by anytime!

August 01, 2022

Very pleasant experience on my service appointment Car was done in a timely manner. Luv having the ability to get a loaner More

by Janetlinnus5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 01, 2022 -

BMW of Bridgewater responded

We are thrilled everything went smoothly during your recent service visit at BMW of Bridgewater. Thank you for the 5-stars, and have an awesome day!

July 15, 2022

Stay away from this dealership, horrible customer service, they wouldn't make minor repairs when car was only 2 weeks over warranty during the covid pandemic,even after BMW corporate told me they wer More

by Mike
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
No name
Jul 18, 2022 -

BMW of Bridgewater responded

Mike - I'm very sorry that we were not able to cover these repairs. While we were simply following your warranty policy, I understand why this would be frustrating. I would be happy to look into this further, but I won't be able to find your contact information without a last name. Please consider giving me a call. Thank you, Jeff Defonseka - Service Manager - 908-287-1800 x128

Jul 18, 2022 -

Mike responded

Correct me if I'm wrong...Bmw was not offering good will extensions during the pandemic? If not bmw corporate lied... no need to discuss or go back and forth, just my review

July 01, 2022

Very pleased with the service provided by Bridgewater BMW. Andrew was very professional and was able to get my car serviced quickly. More

by markeby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandre Hoebeke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

BMW of Bridgewater responded

Thank you for the review! We're glad that our team was professional and nice to work with. See you again next time here at BMW of Bridgewater!

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