Back

BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
283 Reviews

283 Reviews of BMW of Bridgewater - Service Center

Sort by
June 01, 2023

I just want to say Jeffery Defonseka runs a great service team. I came in for a little car issue and Jose was able to check me in for my appointment and addressed my vehicle needs. Thank you for such great s More

by Maly3785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Fernandez
Jun 01, 2023 -

BMW of Bridgewater responded

We're glad Jeffery and Jose were able to assist you with your vehicle at BMW of Bridgewater! Thank you for taking the time to leave this review, and we hope to see you next time!

May 24, 2023

Patient, knowledgeable about highly technical features of our new bmw x5m. Walked away more confident and comfortable about driving. Great guy More

by Phantom Lord
Recommend Dealer
Yes
Employees Worked With
John Marfoglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

BMW of Bridgewater responded

We're thrilled to see such positive feedback about your experience with us at BMW of Bridgewater! We're so glad to hear that our team was able to demonstrate the highly technical features of your new BMW X5 M. Thank you for choosing us, and we hope to assist you again in the future!

May 16, 2023

John was conscientious, knowledgeable and took his duties seriously. All employees I interfaces with, from the servidor to the repair shop supervisor and repair person and Brian English, went above and beyo More

by Ldicton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marfoglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis from service and Brian English - genius
May 17, 2023 -

BMW of Bridgewater responded

John, Brian, and the team will be so happy to hear that you appreciated their assistance during your visit to BMW of Bridgewater! Thank you so much for your kind review, and come by anytime you need!

May 09, 2023

Great service! !! Andrew was on point. They washed my car and inspected everything great service. More

by bvvpenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Palumbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

BMW of Bridgewater responded

We're glad to hear Andrew and the team provided you with a thorough vehicle maintenance! They'll be thrilled to read your positive feedback. We appreciate your business and hope to see you again at BMW of Bridgewater for another great service!

May 03, 2023

We had an excellent service experience at BMW of Bridgewater for scheduled car maintenance visit. Service was performed efficiently, professionally and car was completed sooner, than expected. Thank More

by ozr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Kleczynski
May 03, 2023 -

BMW of Bridgewater responded

We're thrilled that you had an excellent service experience during your scheduled maintenance visit! Andrew and the rest of our staff will be delighted to hear your kudos. We hope to see you again for all of your future automotive needs.

April 11, 2023

I had a recent service at this dealership with complete satisfaction on the service Darrell provided. I appreciate Darrell's professionalism in both technical knowledge and client-facing manner. More

by dvshen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
Apr 19, 2023 -

BMW of Bridgewater responded

Darrell will appreciate the shoutout! Thanks for working with the BMW of Bridgewater team.

March 23, 2023

Everyone is very nice and I received my repaired car back in very clean condition. Took a few extra days, but I had a loner so that was ok. Tge reason for 3 stars, is because when they inspected my vehicle f More

by Neil G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrell
Mar 24, 2023 -

BMW of Bridgewater responded

Neil–Thank you for acknowledging our quality team However, it's disappointing to learn that the rest of your experience left something to be desired. I'd like to step in and ensure that your outstanding concerns have been addressed and see if I can help make things right. If you are willing, please give me a call when you are available. Best, Jeff Defonseka - Service Manager - 908-287-1800 x128

Mar 24, 2023 -

Neil G responded

This is actually the 3rd service issue which had me thinking twice about going back. I can call you later.

March 21, 2023

Really a good dealership. Very friendly, efficient and they do a great job. A pleasure to do business with. More

by HS
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ongsiako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrel
Mar 22, 2023 -

BMW of Bridgewater responded

Thank you for choosing BMW of Bridgewater! Our entire team appreciates your positive feedback. We look forward to working with you again in the future!

March 20, 2023

Great Customer Service. Loved the video of the issues with the car recorded by the service technician. More

by am_flanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

BMW of Bridgewater responded

Thank you for the review! We appreciate your business and hope to see you back again at BMW of Bridgewater. Safe travels!

March 10, 2023

Quick service, clean waiting area. Happy with the service provided. They cleaned the car from the outside as well. More

by Shroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

BMW of Bridgewater responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you again down the road!

...
6
...