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BMW of Bridgewater - Service Center

Bridgewater, NJ

4.9
278 Reviews

278 Reviews of BMW of Bridgewater - Service Center

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April 11, 2023

I had a recent service at this dealership with complete satisfaction on the service Darrell provided. I appreciate Darrell's professionalism in both technical knowledge and client-facing manner. More

by dvshen2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
Apr 19, 2023 -

BMW of Bridgewater responded

Darrell will appreciate the shoutout! Thanks for working with the BMW of Bridgewater team.

March 23, 2023

Everyone is very nice and I received my repaired car back in very clean condition. Took a few extra days, but I had a loner so that was ok. Tge reason for 3 stars, is because when they inspected my vehicle f More

by Neil G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrell
Mar 24, 2023 -

BMW of Bridgewater responded

Neil–Thank you for acknowledging our quality team However, it's disappointing to learn that the rest of your experience left something to be desired. I'd like to step in and ensure that your outstanding concerns have been addressed and see if I can help make things right. If you are willing, please give me a call when you are available. Best, Jeff Defonseka - Service Manager - 908-287-1800 x128

Mar 24, 2023 -

Neil G responded

This is actually the 3rd service issue which had me thinking twice about going back. I can call you later.

March 21, 2023

Really a good dealership. Very friendly, efficient and they do a great job. A pleasure to do business with. More

by HS
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Ongsiako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrel
Mar 22, 2023 -

BMW of Bridgewater responded

Thank you for choosing BMW of Bridgewater! Our entire team appreciates your positive feedback. We look forward to working with you again in the future!

March 20, 2023

Great Customer Service. Loved the video of the issues with the car recorded by the service technician. More

by am_flanagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

BMW of Bridgewater responded

Thank you for the review! We appreciate your business and hope to see you back again at BMW of Bridgewater. Safe travels!

March 10, 2023

Quick service, clean waiting area. Happy with the service provided. They cleaned the car from the outside as well. More

by Shroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Defonseka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

BMW of Bridgewater responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the BMW of Bridgewater team. Drive safely, and we hope to see you again down the road!

March 08, 2023

Very curtious and explain everything in detail. They go out of the way to accommodate the customers. More

by kpercario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Trimarco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

BMW of Bridgewater responded

Thank you for the review! We appreciate your business and hope to see you again at BMW of Bridgewater. Safe travels!

January 25, 2023

I bought my car at this dealership and have always had it serviced there. The service has always been first class and I have nothing but praise for the organization. More

by David.hind31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
Jan 25, 2023 -

BMW of Bridgewater responded

Our team is always happy to help you out, David! Thank you so much for supporting BMW of Bridgewater and we will see you next time!

January 21, 2023

The team at Bridgewater BMW serviced our vehicle on time and correctly the first time. Our service advisor Andrew kept us informed of the progress and recommendations along the way. The vehicle was washed a More

by Adb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Apgar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew kleczynski, Louis Matteo
Jan 23, 2023 -

BMW of Bridgewater responded

Andrew and the team sincerely appreciate your kind words! Thanks for supporting BMW of Bridgewater and please let us know if you need anything down the line!

January 06, 2023

Super helpful on digital key! I appreciate his quick turnaround and professionalism. Will undoubtedly stop in again if I need help More

by Rpfundstein
Recommend Dealer
Yes
Employees Worked With
Manjula Biju
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marfoglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

BMW of Bridgewater responded

Thanks so much for the five stars! We are so glad you had a positive experience here at BMW of Bridgewater!

January 02, 2023

John was great. Recognized me from my pickup and cane to help before I could even ask! Told him I was having a problem with my workers and he got a new pair out on More

by booneroger
Recommend Dealer
Yes
Employees Worked With
John Marfoglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

BMW of Bridgewater responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with John and the BMW of Bridgewater team. Drive safely, and we hope to see you back again down the road!

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