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278 Reviews of BMW of Bridgewater - Service Center
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March 16, 2013
When I walked threw the dealership service entrance I was immediately greeted by Debra Shafer and she swiftly started to help me. Debra was able to answer all my questions and was very helpful. My car was ta immediately greeted by Debra Shafer and she swiftly started to help me. Debra was able to answer all my questions and was very helpful. My car was taken care of in a timely manner and it was returned to me washed and vacuumed. I was 100% satisfied with my overall experience and I have recommended my friends and family to go get their BMW's serviced at BMW of Bridgewater. More
by giolam36
Employees Worked With
Debra Shafer
March 16, 2013
The employees mention above were very courteous and attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very attentive to my needs. Chad was honest and didn't try to sell me something I didn't need. Sean was very pleasant and efficient. Lori was also very kind and went out of her way to get me a brochure for the X1. Everyone was smiling and I left smiling. Customer service seems to be lost in today's world but not at BMW of Bridgewater. BTW - I came in to order a $17 part. More
by Cavolio
March 14, 2013
My overall experience with BMW of Bridgewater could not have been any better. Chad Renninger provided me with service that went well above and beyond anything I've experienced at any other dealership. He w have been any better. Chad Renninger provided me with service that went well above and beyond anything I've experienced at any other dealership. He was polite, knowledgeable, extremely professional and above all else honest. I would and will recommend BMW of Bridgewater to both friends and family thanks to my excellent experience with both Chad and the dealership as a whole. Thanks to members of your staff like Chad I will continue to support BMW and can guarantee that my next vehicle purchase will be from BMW of Bridgewater. Joseph Cahill More
by jaycahill54
Employees Worked With
Chad Renninger, Chad Renninger
March 04, 2013
It is a pleasure to bring my car to Bridgewater BMW. In particular, Chad Renninger in the service department is as professional and friendly as can be. They follow up with update phone calls and cheerfully particular, Chad Renninger in the service department is as professional and friendly as can be. They follow up with update phone calls and cheerfully provide a loaner car. When I am ready to buy a new car, I will be considering another BMW, not so much for the brand (which is excellent in of itself), but moreso because of this dealership and the ownership experience they provide. More
by cmc73
Employees Worked With
Chad Renninger
January 10, 2013
I have hsd the car serviced there for 4 years. The car had several issues (HPFP, Injectors, battery, carbon build up, brakes) and all of the work was done under warranty. For non warranty work, they have had several issues (HPFP, Injectors, battery, carbon build up, brakes) and all of the work was done under warranty. For non warranty work, they have the lowest prices in the area. All staff is friendly and "bend over backwards" for their customers. Would not go to any other dealer. More
by dkmisiak
Employees Worked With
Other Employees :
Chad (Service Advisor), Mike Yates (service Manger), Laurie (Receptionist), Chad Renninger
November 26, 2012
This was my first visit to this new dealership. The entire experience was OUTSTANDING! Service advisor Debra Shafer is TERRIFIC! Knowledgable, professional, friendly and focused on making my servic entire experience was OUTSTANDING! Service advisor Debra Shafer is TERRIFIC! Knowledgable, professional, friendly and focused on making my service experience excellent! I immediately passed her business card and her Service Manager's card onto my brother who lives nearby and is looking for a service relationship for his BMW. Couldn't have been better!!! Scott Hughes More
by SGPH
Employees Worked With
Service writer Extraordinaire Debra Shafer was AWESOME!!!, Debra Shafer
October 07, 2012
The worst BMW service location ever. They said that they The worst BMW service location ever. They said that they checked everything, and handed me a printout about everything what needs to get fixed. They The worst BMW service location ever. They said that they checked everything, and handed me a printout about everything what needs to get fixed. They DID NOT MENTION ANYTHING about an engine oil! Four days after my visit there my engine started to make some loud noise, and I checked the oil level to make sure that there is enough engine oil. I wasn't surprised at all when I saw that there is NOTHING, totally nothing! And for some reason there was no Engine oil light on the dashboard...and THEY SAID THAT EVERYTHING ELSE IS PERFECT!??? wth?? Are they trying to do a tire rotation while breaking other things so a woman will leave the service center and will be back soon to get her car serviced for ridiculous amount of money!???? DO NOT GO THERE OR KEEP STARING AT THEM WATCHING THEIR EVERY MOVE, OTHERWISE THEY WILL SEE YOU BACK THERE SOONER THAN YOU CAN ONLY IMAGINE. More
by izabela.adamczyk
Employees Worked With
SERVICE PROVIDERS
September 19, 2012
I had an exhaust rattle under my car. They had my loaner waiting when I arrived which I probably didn't even need since the repair was done very quickly. Great service department! Very easy to work with. waiting when I arrived which I probably didn't even need since the repair was done very quickly. Great service department! Very easy to work with. More
by diyone
Employees Worked With
Service
September 16, 2012
Recently I've been having a lot of difficulty with my 2009 BMW X5. I've been to many BMW NJ Service Centers (too many to be honest), and by far the client service I have received from Debra Shafer at BMW 2009 BMW X5. I've been to many BMW NJ Service Centers (too many to be honest), and by far the client service I have received from Debra Shafer at BMW of Bridgewater has been the client service that I've been looking for. Debra exceeded my expectations from other service centers. Not to say that there were not good client service reps in other service centers, but Debra's means of keeping you posted and being sincere with every ounce of good & bad news is what a client, who pays for an "Ultimate Driving Machine" expects & deserves. On top of that, the entire service center from receptionist, service technicians and other service agents (Chad & Jackie) has convincingly made me recommend this service center over previous I have attended. It truly seems as if all of them work together & know how to deliver service excellence because they just simply put themselves in the shoes of the client. KUDOS TO DEBRA & ALL THOSE AT BMW OF BRIDGEWATER!!! More
by tcalulo
Employees Worked With
Debra Shafer
September 09, 2012
Although I have always felt I was appropriately cared for as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck as a customer in the last 2 years I have had 2 issues that proved this dealership as stellar. The most recent was a car accident. After being struck yet uninjured I called the dealership for advice. They FIRST consoled me, then offered advice on every question I had. In fact their advice was spot-on. I have been with this brand and dealership for 3 years now and will stay because EVERY time I have interacted, it has at the least met my expectations. More
by Julie Marks
Employees Worked With
Michael Yates
