BMW of Bridgewater - Service Center

When I expressed dissatisfaction over the timings of their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be their service department, she promptly accomodated my appintment to a convenient after hours time and also immediately authorized for a loaner to be used over the weekend without further waiting for the manager's approval who was unreachable then, which apparently is not allowed unless under pressing circumstances after manager approval. She was friendly and gave responsible replies which was the biggest reason I even went ahead with the call and also setup the appointment. More

iPhone 5 I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Brid I was having great difficulty in connecting my iPhone 5 to my 2008 BMW 525xi so could get my music to play in the car. I called the parts dept at Bridgewater BMW and spoke with Vlad, he told me what I needed and said he would attach the part to my phone when I arrived. When I arrived Vlad came out to the car and too his surprise the part didn't work but he knew immediately what the problem was and came back with the correct part and it did work. I was sooo happy because now I can get back to listening to my music in the car....I'm so Happy!!!!! Thanks Vald. Bernice More

Very honest, straightforward, and quick service experience. Carmine was helpful in translating my layman's concerns into a good plan of action that got me back on the road quickly and confidently. experience. Carmine was helpful in translating my layman's concerns into a good plan of action that got me back on the road quickly and confidently. Will use myself and definitely recommend BMW of Bridgewater service to others in the future. More

The nicest and most efficient BMW dealer I have been to. It seems that the smaller independent dealers try harder. They went out of their way to accommodate us.It was nice to be treated like a valued custom It seems that the smaller independent dealers try harder. They went out of their way to accommodate us.It was nice to be treated like a valued customer. i would absolutely recommend this dealership to anyone. I travel two hours to go there. They must be worth it. More

Mostata was most helpful, friendly, and timely. He kept me informed of the service time required. Due to proximity to work, I used the complimentary shuttle service back and forth. Both drivers were very me informed of the service time required. Due to proximity to work, I used the complimentary shuttle service back and forth. Both drivers were very nice, good drivers, and personable. Mo receives a "great" from me for customer service. Only suggestion I have is that no one acknowledges you when you come in the showroom....especially when coming in from the service dropoff area. It is also not clear where to wait for the next service assoicate and the order of which clients are taken. For this...BMW gets a "good" rating from me. More

I always have a great experience at the BMW Bridgewater. Debra Shafer has ALWAYS been good to me and is very understanding. Thx - Jessica Richardson Debra Shafer has ALWAYS been good to me and is very understanding. Thx - Jessica Richardson More

The service experience was very pleasant. Carmine checked in my car as soon as I arrived. Debra got me into service quickly. The service was completed quickly and to my satisfaction. I was comfortable in the in my car as soon as I arrived. Debra got me into service quickly. The service was completed quickly and to my satisfaction. I was comfortable in the lounge and since they have Wi-Fi I was able to work during the time the service was performed. I have been getting my car serviced at this dealership for a few years and am always very happy with the service and valley department. thank you More

I have been a long-time customer at Bridgewater BMW. Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 53 Debra Shafer is the service rep I work with. She is extremely professional and focused on excellent customer service. I had to bring my 2013 BMW 535xi to Bridgewater BMW this morning for an emergency repair. Hit a large pothole that destroyed my tire. Debra and her team expedited the tire replacement/repair so I was able to make an important business meeting. More

There are many BMW Service Centers, but not as great as this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridge this one. I've been all over NJ (Morristown, Edison, Princeton, Bloomfield, Park Ave, Prestige, JMK, etc, etc), but none compare to the BMW of Bridgewater's Service Center. I truly believe a quality service is never an accident. It is always a sincere effort with the intention to provide a World Class Service experience. By far, Debra Shafer is that difference. She is sincere enough to acknowledge my concerns and willing to be that positive defining moment you expect when you have the "Ultimate Driving Machine". Along with Carmine Forgione, they're the reason why I keep on coming back and will forever own a BMW. They honestly wear their hearts on their sleeves and represent the "wow" experience you expect when driving a BMW. Thanks for all that you do! More

After a computer failure on my BMW, I first searched online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships a online to try to get an idea what it could be, get estimates of what people have paid in the past, and then I started calling local BMW dealerships as well as independent service centers that specialized in BMW. My first call to BMW of Bridgewater connected me to Chris in Parts. We went over some scenarios and he was able to give me an estimate for what was likely the issue, and coincidentally the most expensive part. He was able to work with me on the price so it was competitive to other estimates I was getting, and I felt comfortable with going with this option. He arranged a loaner car and drop off date and we scheduled the appointment. The day I dropped off the car, I met Debra in Service. Very helpful and understanding with what I was experiencing with the car and made the process very easy. She updated me along the way, was very accommodating, and was great to work with. I felt like a valued customer and that my business was important to them. Finally, Ryan was the tech that worked on my car and did a great job identifying the issue and getting it resolved. Extremely trustworthy and diligent in going above and beyond by checking every little thing to make sure any current issues and foreseeable issues were taken care of. A big kudos to BMW of Bridgewater for this service experience. More